20 publicaciones de empleo destacadas de ai training remote en ciudad de méxico (¡Están contratando!)

Support Engineer, Technical
QAD, Inc. —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Informática
- ERP systems
- Experiencia en bases de datos
Postulación rápida
Solutions & Services Domain Specialist
Lenovo —Federal, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
Installation Specialist
Samsara —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Bachillerato
- Permiso de maternidad y paternidad
Principal Analyst Workforce & Service Performance
Zendesk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- PMP
Solution Manager
Imubit —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Mejora continua
Lead Operational Excellence Specialist
SimCorp A/S —Ciudad de México, CDMX
- $104,240 a $143,330 por año
- Tiempo completo
- CAD
- Inglés
- Mejora continua
- Seguro dental
Senior Software Quality Engineer (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Data Management and BI Manager, GOC
WPP Media —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Azure
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Technical Customer Success Manager, Endpoint Security
Check Point Software Technologies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Linux
- Liderazgo
Postulación rápida
Director, Technology Product Management
BSA-JLL - LaSalle Partners, MEX —Federal, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Postulación rápida
Lead Instructor: Supply Chain Analyst
Correlation One —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
FBS UX Designer
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Mercadotecnia
- Investigación
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Software Engineer
Helix —Ciudad de México, CDMX
- $101,333 a $131,145 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
Lead Experience Designer (Checkout, Payments, Figma)
EQUALS TRUE —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
Postulación rápida
HR Process Owner
Veralto —General Pedro María Anaya, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
- Vacaciones adicionales o permisos con goce de sueldo
Business Process Specialist
Propertyse —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
Postulación rápida
Service Ops Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Servicio al cliente
- Licenciatura
- Servicios financieros
Customer Success Manager - Scale Team
Smartly —Ciudad de México, CDMX
- Español
- Inglés
- Habilidades de organización
Postulación rápida
Software Engineer II (Frontend)
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- CAD
- JavaScript
- Desarrollo de software
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Sales Development Representative
Motive —Ciudad de México, CDMX
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
20h

Quiero recibir la alerta de empleo más reciente para ai training remote en ciudad de méxico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

ai training remote jobs near ciudad de méxico

Empleos de Business Analyst en Tijuana, B.c.

Empleos de Supply Chain en Reynosa, Tamps.

Empleos de Supply Chain Analyst en Guadalajara, JAL.

Empleos de Data Analyst Jr en Querétaro, QRO.

Empleos de Supply Chain Analyst en Monterrey, N. L.

Empleos de Supply Chain Analyst en Zapopan, JAL.

Empleos de Supply Chain Analyst en Querétaro, QRO.

Empleos de Regional Sales Manager en Querétaro, QRO.

Empleos de Sales Representative en Desde Casa

Empleos de Sales Representative en Tijuana, B.c.

Empleos de Sales Representative en Valle, CDMX

Empleos de Customer Service Representative Logistics en Ciudad De México

Empleos de Sales Representative en Puebla, PUE.

Empleos de Customer Eluxury Sales Advisor en Playa Del Carmen, Qroo.

Empleos de Sales Representative en Ciudad De México

Empleos de Customer Service Team Lead en Ciudad De México

Empleos de It Manager en Guadalajara, JAL.

Empleos de Customer Success Manager en Guadalajara, JAL.

Empleos de Account Manager en Guadalajara, JAL.

Empleos de Customer Success Manager en Monterrey, N. L.

Support Engineer, Technical

QAD, Inc. -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Windows Server
Informática
ERP systems
UNIX
Experiencia en bases de datos
SQL
Licenciatura
Mejora continua
Capacitación
Linux
SaaS
Shell Scripting
Tecnologías de la información

Descripción completa del empleo

Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

This position requires candidates to be based in Mexico; you can work remotely from your Home office.

Job Description

As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues, ensuring seamless installations, upgrades, and configurations of QAD products. You will leverage your expertise to perform Progress DBA tasks, including database optimization, backups, and troubleshooting. This role also demands strict adherence to quality standards, processes, and tools established by the company, ensuring consistent delivery of high-quality support.

Your responsibilities extend to managing highly complex and escalated cases, requiring innovative problem-solving and a deep understanding of QAD and Progress systems. You will play a pivotal role in creating and maintaining detailed documentation of issues and resolutions, which will serve as a foundation for developing training materials and reusable solutions. These resources will be shared globally to empower customers, partners, and internal teams with actionable knowledge.

Collaboration is a key component of this role, as you will work closely with team leads, peers, and cross-functional teams, including R&D and Product Management, to devise effective solutions and uphold superior support standards. Additionally, you will contribute to team growth by developing and sharing training content, focusing on complex case resolution and technical troubleshooting.

Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role.

In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of existing product knowledge. This is necessary to stay prepared for any new challenges that might arise. As a Technial Support Engineer, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization.

Qualifications

Technical Support and Troubleshooting

Provide comprehensive technical assistance for QAD and Progress products, including installations, configurations, upgrades, and administration tasks.
Analyze and resolve technical issues, applying advanced troubleshooting skills and root cause analysis to deliver effective and timely resolutions.
Handle complex and escalated cases that require innovative problem-solving, ensuring adherence to Service Level Agreements (SLAs) and maintaining high customer satisfaction.
Perform Progress DBA tasks, including database optimization, backup/restore operations, and monitoring database performance to prevent disruptions.

Incident Handling

Manage incoming support requests through established ticketing systems and communication channels, ensuring accurate categorization and prioritization of issues.
Escalate unresolved issues appropriately, collaborating with team leads and cross-functional departments to ensure timely resolutions.
Proactively monitor incidents to identify recurring patterns, applying preventive measures to reduce repeat occurrences.
Ensure that support incidents are resolved in line with established Service Level Agreements.

Documentation and Knowledge Sharing

Maintain detailed and accurate documentation of all troubleshooting steps, resolutions, and best practices for every case handled.
Contribute to the organization's knowledge base by documenting verified solutions, technical insights, and reusable resources.
Develop comprehensive guides and FAQs to support customers, partners, and internal teams, ensuring quick access to relevant information.

Customer Engagement and Communication

Communicate effectively with customers and partners to provide regular updates on issue resolution progress.
Explain technical concepts in a clear and concise manner, ensuring that both technical and non-technical stakeholders understand the issue and the resolution.
Foster trust and transparency with customers by maintaining a proactive approach and ensuring their concerns are addressed promptly.

Collaboration and Teamwork

Work closely with team leads, peers, and cross-functional departments, such as R&D and Product Management, to resolve complex issues.
Engage with engineering teams to facilitate effective knowledge transfer and gain insights into product updates that may impact support processes.
Actively participate in team meetings to share knowledge, discuss challenges, and contribute to continuous improvement initiatives.

Training and Development

Assist in developing and delivering training materials and sessions to enhance the skills and technical knowledge of team members.
Mentor junior team members, providing guidance on complex cases and fostering a collaborative and growth-oriented team environment.
Stay updated on the latest developments in QAD and Progress products, engaging in continuous learning to improve personal expertise.

Shift Coverage and Flexibility

Participate in shift rotations, weekend shifts, and on-call coverage to provide uninterrupted global support.
Adapt to varying scheduling requirements to ensure timely assistance for customers in different time zones.

Additional Information

Education

A Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered.

Experience

3+ years of relevant experience in supporting enterprise/ERP products.
4+ years of experience handling at least P1 support cases, critical escalations, and high-impact cases.
Hands-on experience in ERP support, including installing, upgrading, or configuring ERP software. (Nice to have specific QAD expertise)

Technical Skills

Operating Systems & Networks: Unix, Linux, Windows Servers.
Databases: Expertise in SQL, DBA general tasks, and (nice-to-have) Progress DBA (optimization, backup/restore, monitoring).
Programming/Scripting: Nice-to-have: Progress 4GL, Unix scripting.
(Nice to have) Product/Cloud Knowledge: Should have knowledge of working with SaaS solutions, or cloud-based integrations. Experience with QAD product administration (Ideally).

Soft Skills

Strong analytical and problem-solving abilities.
Exceptional communication skills, with the ability to bridge technical concepts for non-technical stakeholders.
Customer-focused mindset with a strong commitment to high-quality service.

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-Remote

Postulación rápida

Refina tu búsqueda

ai training remote empleos en ciudad de méxico

Support Engineer, Technical

Solutions & Services Domain Specialist

Installation Specialist

Principal Analyst Workforce & Service Performance

Solution Manager

Lead Operational Excellence Specialist

Senior Software Quality Engineer (Mexico Remote)

Data Management and BI Manager, GOC

Technical Customer Success Manager, Endpoint Security

Director, Technology Product Management

Lead Instructor: Supply Chain Analyst

FBS UX Designer

Senior Software Engineer

Lead Experience Designer (Checkout, Payments, Figma)

HR Process Owner

Business Process Specialist

Service Ops Sr. Manager

Customer Success Manager - Scale Team

Software Engineer II (Frontend)

Sales Development Representative

Quiero recibir la alerta de empleo más reciente para ai training remote en ciudad de méxico

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado