20 publicaciones de empleo destacadas en manager technical (¡Están contratando!)

Technical Support Manager
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- Tiempo completo
- Trabajo híbrido
- CRM software
- Administración de personal
- Informática
Postulación rápida
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- $270,400 a $358,800 por año
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- $100,000 a $150,000 por mes
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- Seguro de gastos médicos
- Seguro dental
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International Automotive Components —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
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HP —Tlaquepaque, Jal.
- Tiempo completo
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Scalepex —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
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Paymentology —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Habilidades de comunicación
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Hella —Guadalajara, Jal.
- Inglés
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Adlook —Ciudad de México, CDMX
- Tiempo completo
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- Microsoft Excel
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Program Manager Sr Lead
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Experiencia en operaciones bancarias
Sr. Product Manager
Unpack Holdings Limited —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de productos
Postulación rápida
2h
Service Manager
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Informática
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Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- PMP
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NOVARES —Residencial Rothenburg, Pue.
- Administración de personal
- Negociación
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Valeo —San Luis Potosí, S. L. P.
- Tiempo completo
Delivery Manager
KMS Technology —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Desarrollo de software
- Liderazgo
- Vacaciones adicionales o permisos con goce de sueldo
- Programa de referidos
Postulación rápida
1d
IT Technical Manager
Corning —Obispado, N. L.
- Informática
- CAD
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
11d
Technical Administrator
Hays Business Support —City, Hgo.
- Microsoft Office
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Creative Project Manager, Latin America
Crazy Maple Studio —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
6d

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Technical Support Manager

TRUE OMNI
La Villa, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 11 días

Cualificaciones

CRM software
Administración de personal
Informática
Sistemas de gestión de contenidos
Inglés
Infraestructura de redes
Licenciatura
Atención al detalle
Hardware de computadora
SaaS
Administración del equipo de cómputo
Liderazgo
Tecnologías de la información

Descripción completa del empleo

True Omni is seeking an experienced Technical Support Manager to lead our customer support operations for touchscreen kiosks, digital signage, video walls, interactive displays, and software solutions. This role is responsible for managing technical support staff, improving service delivery processes, overseeing escalated customer issues, monitoring KPIs, and ensuring exceptional customer satisfaction across all hardware and software support services.

The ideal candidate combines strong technical knowledge with leadership skills and has experience supporting technology deployments involving hardware, software, networking, and field service operations.

Key ResponsibilitiesTeam Leadership & Management

Lead, coach, and develop the Technical Support team.
Establish performance goals, KPIs, and service standards.
Conduct regular team meetings, performance reviews, and training sessions.
Manage staffing schedules and support coverage requirements.
Create career development plans for support personnel.

Customer Support Operations

Oversee daily support operations and ticket management.
Ensure support requests are responded to and resolved within SLA requirements.
Act as the escalation point for critical customer issues.
Coordinate cross-functional resolutions with Development, Project Management, Operations, and Hardware teams.
Monitor customer satisfaction and implement service improvements.

Technical Support Management

Support hardware and software troubleshooting for:
Touchscreen kiosks
Digital signage displays
Video walls
Interactive displays
Content management systems (CMS)
Web applications and PWAs
Windows and Android-based devices
Networking and connectivity issues
Manage remote monitoring and diagnostics processes.
Coordinate warranty replacements and hardware RMA processes.
Oversee field service dispatches and vendor support coordination.

Process Improvement

Develop and maintain support procedures, workflows, and documentation.
Create knowledge base articles and troubleshooting guides.
Identify recurring issues and work with product teams to implement permanent solutions.
Improve support efficiency through automation and process optimization.
Implement best practices for ticket categorization and root cause analysis.

Reporting & Analytics

Track and report support performance metrics.
Prepare weekly and monthly support reports.
Analyze trends in hardware failures, software issues, and customer requests.
Present recommendations to leadership for service improvements.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.

Experience

5+ years of technical support experience.
3+ years of support leadership or management experience.
Experience managing support teams in a technology environment.
Experience supporting hardware and software solutions.
Familiarity with ticketing systems and support workflows.

Technical Knowledge

Windows Operating Systems
Networking Fundamentals
Remote Monitoring Tools
Digital Signage Platforms
Touchscreen Hardware
Software Troubleshooting
CRM and Help Desk Platforms

Preferred Experience

Digital signage industry experience.
Interactive kiosk technology experience.
SaaS software support experience.
AV or display technology experience.
Vendor and field service management experience.

Job Type: Full-time

Application Question(s):

What remote monitoring tools have you experienced/used in the past?
Are you able to travel to the US?
Do you have experience in building hardware solutions?

Experience:

Audio Visual: 2 years (Preferred)
Technical Support: 5 years (Preferred)

Language:

Advanced English (Required)

Work Location: Hybrid remote in 45100, La Villa, Jal.

Postulación rápida

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