20 publicaciones de empleo destacadas de technical support analyst en monterrey, nle (¡Están contratando!)

Digital Factory Support Analyst - CMES
Carrier —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Microsoft Word
- Administración de personal
- Inglés
21h
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- Licenciatura
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Database Architect / Bilingüe
Northware —Apodaca, N. L.
- Tiempo completo
- Bilingüe
- Inglés
- Experiencia en bases de datos
- Seguro de vida
Service Now Process Analyst
Corning —Obispado, N. L.
- Administración de personal
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Database Architect / Bilingüe
NORTHWARE SA DE CV —Apodaca, N. L.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Experiencia en bases de datos
- Seguro de vida
Postulación rápida
Automation Systems Engineer
North Point Technology —Monterrey, N. L.
- Oracle
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
13d
HR Analyst
AMETEK, Inc. —Apodaca, N. L.
- Microsoft Excel
- Administración de personal
- Licenciatura
Analyst, Identity & Access Management (IAM)
Danfoss —Apodaca, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
T&E Service Associate
Xylem —Guadalupe, N. L.
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Financial and Planning Analyst-1
Copeland —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- Inglés
Insurance Representative (Temporary)
GM Financial —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Mercadotecnia
Analyst CSMU Mechanical Engineer
Dematic Logistics de Mexico S. de R.L. de C.V. —Guadalupe, N. L.
- Tiempo completo
- AutoCAD
- Microsoft Excel
- Licenciatura
Data Analyst – Ecommerce (Amazon & Shopify)
ScaleUp —Monterrey, N. L.
- Tiempo completo
- SQL
- Python
Postulación rápida
Product Change Control Engineer
Caterpillar —Santa Catarina, N. L.
- Tiempo completo
- Inglés
- Microsoft Office
- Licenciatura
3d
eCommerce Business Analyst
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Oracle
- Administración de personal
- PMP
- Plan de adquisición de acciones empresariales
ServiceNow Product Owner
GM Financial —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Desarrollo de software
- Habilidades de comunicación
4d
DevOps Sr Analyst
Accenture —Monterrey, N. L.
- Tiempo completo
- Azure
- DevOps
- Linux
Software Systems Engineer
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Informática
- CAD
- DevOps
Senior Product Manager - UX Srategy & Mobile App
Endava —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Maestría
- Licenciatura
- Programa de referidos
Postulación rápida
10d
Analyst, Channel Sales CDMX
Whirlpool —Apodaca, N. L.
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
8d

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Digital Factory Support Analyst - CMES

Carrier -
Monterrey, N. L.

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Información del empleo

Tiempo completo
Hace 21 horas

Cualificaciones

Microsoft Word
Administración de personal
Gestión de incidentes
Visio
Inglés
Licenciatura
Mejora continua
Usabilidad
SharePoint
Experiencia en manufactura
Gestión de identidades y accesos
Tecnologías de la información

Descripción completa del empleo

Role Overview

The Digital Factory Support Analyst is responsible for providing first-line incident support for factories using CMES application, ensuring system stability, rapid issue resolution, and high user satisfaction.

This role acts as the primary interface between factory users and technical teams, while driving standardization and continuous improvement through structured documentation and knowledge management.

Objectives of this role

Ensure rapid resolution of CMES incidents to minimize production disruption
Provide reliable, consistent factory support across sites
Maintain accurate and accessible documentation for CMES applications
Enable self-service and knowledge reuse through well-structured knowledge assets
Drive continuous improvement in support processes and system usability.

Responsibilities

1. Incident Management & Factory Support

Act as Level 1 / Level 2 support for CMES-related issues from factories
Log, categorize, prioritize, and track incidents in ticketing systems
Perform initial troubleshooting and root cause analysis
Coordinate escalation to development or infrastructure teams when required
Communicate status updates and resolution timelines to stakeholders
Support on-call rotations for critical production issues

2. System Monitoring & Stability

Monitor CMES system performance and availability
Identify recurring issues and support problem management efforts
Proactively flag risks impacting production continuity
Support validation of fixes and system recovery

3. Documentation & Knowledge Management

Create and maintain:
User guides and work instructions
Troubleshooting playbooks
FAQs and knowledge base articles
Document repositories (e.g., SharePoint sites)
Maintain document master list and version control
Publish updates, release notes, and change logs

4. User Support & Enablement

Provide guidance to factory users on CMES functionality.
Support onboarding and training of new users.
Ensure users are aligned with standard processes and best practices.

5. Continuous Improvement

Analyze support trends (incident types, frequency, resolution times)
Identify opportunities to reduce recurring issues, improve system usability and enhance documentation quality
Collaborate with product and development teams to drive improvements

6. Access Governance & Audit Support

Support execution of User Access Reviews (UAR) and Privileged Access Reviews (PAR): Validate user roles and access against job responsibilities, identify and flag inappropriate or excessive access and coordinate remediation actions with system owners and IAM teams
Ensure incident and access activities are properly documented to support audit traceability
Provide evidence and documentation during internal and external audits
Maintain alignment with established governance processes and compliance requirements

7. Disaster Recovery & Resilience Support

Contribute to Disaster Recovery Plan (DRP) preparation: Support documentation of recovery procedures for CMES applications and identify system dependencies and recovery requirements
Participate in DRP simulations / tabletop exercises: Execute recovery steps and validate system restoration and provide feedback on gaps, risks, and improvement opportunities
Support validation of recovery readiness and system availability scenarios
Ensure documentation and knowledge base content reflects DRP procedures

Required skills.

Bachelor’s degree (or equivalent) in information technology or computer science.
Proven analytical abilities.
Proficiency in technical writing and processing documentation.
Excellent written/spoken English language skills.
Experience with ticket management and ticketing tools.
Proficiency in Microsoft tools suite (SharePoint, Word, Visio).

Preferred skills and qualifications

Understanding of MES and manufacturing processes.
ITIL experience.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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