Location Requirements
Must reside in Tijuana, BC.
Language Requirements
Exceptional English fluency required, both written and verbal. You would communicate daily with US-based clinic partners (who will assume you are in San Diego); your English must be indistinguishable from a native speaker.
Travel Requirements
Candidate must be able to travel to San Diego 3x-5x/yr for meetings or team building activities. You do not need to already have a border crossing card or B-1/B-2 visa, but must be willing to get it within a few months of starting.
Employment Type
Would be hired as an independent contractor; you would issue us biweekly CFDI invoices for services rendered; we then wire your biweekly earnings to your Mexican bank account.
Company Overview
Legara Servicing provides administrative and operational support to FQHCs, therapists, and psychiatrists who work with underserved patients. By handling critical behind-the-scenes functions, such as billing, contracts, compliance, and scheduling, we enable community clinics and clinicians to focus on patient care, increase efficiency, and expand access to mental health services.
Position Summary
We are seeking an experienced, high performing Partner Relationship Manager to take full ownership of half of Legara’s day to day clinical operations. This role serves as the primary point of contact for a portfolio of 4 behavioral health partner clinics, managing client relationships and ensuring seamless service delivery across all operational functions. Reporting directly to the CEO and partnering with the Executive Assistant, the Partner Relationship Manager is a trusted leader capable of working autonomously, exercising sound judgment, and driving organizational efficiency in a fast-paced, fully remote environment. The ideal candidate is a natural relationship-builder, operationally sharp, highly trustworthy, and genuinely committed to the mission of expanding access to quality behavioral health care.
Essential Responsibilities
Serve as the primary relationship owner for a portfolio of 4 behavioral health partner clinics
Manage day to day operational needs of assigned clinics, including client communications, scheduling coordination, employee and contractor supervision, compliance follow through, and billing support
Act as Manager on Duty (MOD) during designated coverage hours, ensuring professional and responsive client support
Serve as the escalation point for clinic level issues, making real time decisions or triaging appropriately to the Executive Assistant or CEO
Build and maintain strong relationships with clinic partners, anticipating needs and proactively addressing challenges
Collaborate with the CEO, Executive Assistant, and Partner Relationship Owner to identify and implement process improvements and SOP development across the organization
Track and manage operational tasks, projects, and clinic deliverables using Luvero project management software; maintain accurate and up to date project records
Generate and review weekly operational reports; address opportunities with employees and present findings and recommendations to leadership
Coordinate with the Partner Relationship Owner to ensure consistency and quality service and care across all client clinics
Lead onboarding of new partner clinics, provide operational training, and troubleshoot minor technical issues
Represent Legara with professionalism and strict confidentiality in all client-facing communications
Maintain company records and documentation in accordance with established retention policies
Travel to San Diego for company meetings and events (3x-5x per year)
Required Skills & Qualifications
3+ years of management experience, preferably in a services based organization
Demonstrated experience independently managing client or partner relationships
Strong leadership and decision making skills; ability to act with confidence and without close supervision
Proficiency with project management tools (Asana or equivalent)
Mac/Apple proficiency with multiple years of experience strongly preferred
Comfort with AI tools such as ChatGPT, Grok, Claude, or similar
Excellent verbal and written communication skills
Highly organized with strong multitasking ability
Professional, discreet, and deeply client focused
Accountable, self aware, and honest
Reliable high speed internet connection and dedicated, distraction free home workspace
Willingness to travel occasionally to San Diego
Ideal Skills & Qualifications
Experience with general healthcare, behavioral health, or health insurance
Technology onboarding and training
Experience working closely with C-suite executives
Location: Our team is fully remote!
Pay: salary of 552,000 MXN - 745,200 MXN, Commensurate with experience
Schedule: 8:00 AM - 5:00 PM PT (sometimes need to work outside those hours)
Travel: Occasional travel to San Diego, CA (3-5x per year)
Job Type: Full-time
Our Culture & Management Philosophy
Legara is a growing company with founders who spent the last decade creating scalable solutions for community health clinics to deliver quality behavior healthcare. We exist to support our partnering health centers and clinicians so they can best serve the patients that depend on them.
Our leadership style pairs high standards with high empathy: we hold ourselves and our team to a strong standard of accountability, professionalism, and follow-through. Our team members enjoy working together to have a positive impact on the patients who genuinely need care. Our success comes from a team of caring and creative individuals who move quickly, take initiative, and work closely with senior leaders.
We’re very proud of our work culture; we employ and contract only with individuals who:
Assume positive intent.
Bring a positive attitude to the organization and to their team, curating such a positive environment that it is inherently contagious to the team members around them.
Demonstrate accountability and ownership of responsibilities.
Manage time well.
Embrace and promote diversity and inclusion amongst teammates.
Demonstrate a high level of professionalism in every interaction.
Engineer solutions to obstacles and problems, seeking feedback from more senior leaders.
Ensure that every relationship within the organization is highly professional, including all communications.
Actively listen to team members' ideas and concerns.
Thoroughly review inquiries and requests from team, responding timely and professionally.
Anticipate needs of teammates, refining intended actions in advance.
Bring concerns to senior leaders in a concise and professional manner, with proposed solutions based on available facts and data.
Job Types: Full-time, Permanent
Pay: $46,000.00 - $62,100.00 per month
Application Question(s):
- Describe your experience managing client or partner relationships in an operations role. How many accounts or relationships were you responsible for, and how did you structure your workload?
- What project management tools have you used, and how have you applied them to track operational tasks and team responsibilities?
- We are looking for a partner relationship manager who is tech saavy and motivated to support our mission: enable clinicians to focus on patient care, increase efficiency, and expand access to mental health services. What background or experiences make you uniquely qualified or motivated to support this mission?
- The company pays for travel expenses to gather the team in San Diego for team building events a couple times a year. Are you open to occasional travel? What city do you live in? What airport is closest to you and approximately how far away from that airport are you (minutes)?
- Are you comfortable with a position that does not currently offer health insurance?
- Our team works primarily from company-issued Mac computers. What is your experience using Apple operating systems?
- In a couple sentences or less, tell us how you have utilized AI to be more efficient or accurate.
- Tell us about you! What do you like to do when you're not working?
Work Location: Remote
