20 publicaciones de empleo destacadas de helpdesk en mexico (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
IT Wireless Network Architect Lead- 042
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
IT Network Operations Lead - 041
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
IT Network Architect Lead - 043
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
Purchasing Support Analyst
Linde —Monterrey, N. L.
- Microsoft Excel
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
10h
Junior Accounts Payable/Receivable Specialist (New Grad Welcome)
Uber Freight —Monterrey, N. L.
- Bilingüe
- Microsoft Excel
- Inglés
Junior IT Systems Engineer
KAL ATM Software GmbH —City, Hgo.
- Correo electrónico
- Inglés
- SQL
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
General L1 support
NTT Ltd —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Senior Product Owner, Digital Platforms
Ingredion Incorporated —Guadalajara, Jal.
- Administración de personal
- Gestión de productos
- Programa de referidos
Postulación rápida
11d
Group Leader IT Systems
Magna International —Ramos Arizpe, Coah.
- Administración de personal
- Diagramas
- Mantenimiento
Postulación rápida
Operational Procurement & Client Service Desk - Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
(CEN) HR EVOLUTION INTERN
CEMEX —San Pedro Garza García, N. L.
- Microsoft Excel
- Inglés
- SharePoint
Especialista en Cuentas por Pagar y Cobrar — Nivel Inicial
Uber Freight —Nuevo Laredo, Tamps.
- Bilingüe
- Microsoft Excel
- Inglés
Asistente Administrativo con experiencia en Helpdesk
Lumina Software —Santa María, N. L.
- $9,000 a $11,400 por mes
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Gestión de inventario
Postulación rápida
AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
HR Shared Services Specialist
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Sr IFM Manager (Integrated Facility Management)
LEGO —Monterrey, N. L.
- Administración de personal
- Mejora continua
- Contratos
Ejecutivo para contact center
VENTEKS —Camino Real, Jal.
- $14,686 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Oportunidades de crecimiento
Postulación rápida
6d
Asistente Administrativo para Ejecutivo de Ventas
GRUPO DE INGENIEROS MEXICANOS —Tlajomulco, Jal.
- $10,000 por mes
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Actividades administrativas
Postulación rápida
6d

Quiero recibir la alerta de empleo más reciente para helpdesk en mexico

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

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