20 publicaciones de empleo destacadas de e technical en guadalajara, jal (¡Están contratando!)

Technical Support Team Lead
SupportZebra LLC —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Salesforce
- Mantenimiento
Postulación rápida
Product Engineering Technician
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
13h
Project Industrial Engineer
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1h
Database Analyst III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Oracle
- Informática
Software Engineer II
EarnIn —Guadalajara, Jal.
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
4d
Lead Network Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
CPU Design and Verification Student Worker
Intel —Guadalajara, Jal.
- Tiempo completo
- Informática
- Inglés
- Maestría
Business Systems Analyst Lead (Operations & Systems)
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Oracle
- Inglés
- SQL
3d
Tecnico(a) de analisis de fallas Sr.
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Ensamblaje
- Experiencia en manufactura
3d
Wireless Engineer
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Project Engineer III
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Demand Planning Trainee
FERRERO —Guadalajara, Jal.
- Diurno
- Microsoft Excel
- Inglés
6d
Técnico de Diagnóstico Sr.
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Ensamblaje
- Experiencia en manufactura
2d
Senior Software Engineer
EarnIn —Guadalajara, Jal.
- Azure
- Oracle
- Doctorado
Postulación rápida
Staff Platform Engineer
EarnIn —Guadalajara, Jal.
- Administración de personal
- Informática
- Maestría
Postulación rápida
4d
Data Analyst – Ecommerce (Amazon & Shopify)
ScaleUp —Guadalajara, Jal.
- Tiempo completo
- SQL
- Python
Postulación rápida
Sr Compensation Analyst
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Network Engineer - Automation expert
Hewlett Packard Enterprise —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Análisis de datos
- Inglés
Staff Software Engineer (Backend)
EarnIn —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Doctorado
- Informática
Postulación rápida
Training Specialist I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Licenciatura
10d

Quiero recibir la alerta de empleo más reciente para e technical en guadalajara, jal

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Technical Support Team Lead

SupportZebra LLC -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Salesforce
Mantenimiento
Shopify
Maestría
Licenciatura
JavaScript
B2B
ServiceNow
HubSpot
SaaS
Liderazgo
Habilidades de comunicación
Python

Descripción completa del empleo

Support Team Lead

What You’ll Do

Team Leadership & Delivery

· Lead, coach, and mentor a team of Support Specialists to deliver world-class support across platforms such as Shopify, Amazon, Etsy, and other eCommerce channels

· Ensure consistent delivery of high-quality, real-time support via chat and ticketing systems

· Act as the primary escalation point for complex or high-impact customer issues

Performance & KPI Management

· Monitor and manage team performance across key metrics (CSAT, FRT, AHT, SLA adherence, backlog health)

· Conduct regular performance reviews, coaching sessions, and feedback loops to improve agent performance

· Drive accountability and ownership within the team

Data-Driven Insights & Improvement

· Analyze support data and customer insights to identify recurring issues and operational gaps

· Lead initiatives to improve processes, reduce ticket volume, and enhance customer experience

· Provide actionable recommendations to stakeholders based on data trends

Cross-Functional Collaboration

· Partner with Product Management and Engineering teams to escalate issues and provide quantitative feedback on customer pain points

· Contribute to shaping product improvements and reducing friction in the user journey

· Represent the Support team in cross-functional discussions

Process, Knowledge & Automation

· Oversee development and maintenance of knowledge base articles and internal documentation

· Drive process standardization, workflow improvements, and support automation initiatives

· Ensure the team follows best practices in support operations

Technical Leadership

· Guide team members in troubleshooting and understanding system behavior “under the hood”

· Encourage continuous learning in APIs, SaaS systems, and integrations

· Support technical skill development within the team

Culture & Engagement

· Foster a collaborative, high-performance, and customer-centric team culture

· Promote AfterShip’s values of operational excellence and customer delight

· Support team engagement, retention, and professional growth

Who We’re Looking For

Experience

· 4–6 years in Technical/Application Support within SaaS, e-commerce, or enterprise software environments

· At least 1–2 years of experience in a Team Lead or supervisory role

Education

· Preferred background in Computer Science or related fields (B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT)

Technical & Product Knowledge

· Strong understanding of enterprise B2B SaaS products and customer lifecycle

· Familiarity with APIs, webhooks, and API testing tools (Postman, Insomnia)

· Ability to read and understand code (Python, JavaScript) is a strong advantage

Tools & Systems

· Experience with helpdesk/ticketing platforms (Freshdesk, Zendesk, Salesforce, ServiceNow)

· Familiarity with CRM tools such as HubSpot is a plus

Support Excellence

· Strong knowledge of support KPIs and SLAs (CSAT, FRT, AHT, backlog management)

· Experience driving measurable customer outcomes and operational improvements

Core Competencies

· Strong leadership, coaching, and people management skills

· Excellent communication skills with ability to simplify technical concepts

· Analytical, proactive, and solution-oriented mindset

· Ability to thrive in a fast-paced, global SaaS environment

· Strong technical curiosity and passion for understanding systems and integrations

Job Type: Full-time

Work Location: Remote

Postulación rápida

Refina tu búsqueda

e technical empleos en guadalajara, jal

Technical Support Team Lead

Product Engineering Technician

Project Industrial Engineer

Database Analyst III

Software Engineer II

Lead Network Engineer

CPU Design and Verification Student Worker

Business Systems Analyst Lead (Operations & Systems)

Tecnico(a) de analisis de fallas Sr.

Wireless Engineer

Project Engineer III

Demand Planning Trainee

Técnico de Diagnóstico Sr.

Senior Software Engineer

Staff Platform Engineer

Data Analyst – Ecommerce (Amazon & Shopify)

Sr Compensation Analyst

Network Engineer - Automation expert

Staff Software Engineer (Backend)

Training Specialist I

Quiero recibir la alerta de empleo más reciente para e technical en guadalajara, jal

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