20 publicaciones de empleo destacadas de sr. systems reliability engineer en ciudad de méxico, dif (¡Están contratando!)

Sr. Systems Reliability Engineer
Nutanix —Ciudad de México, CDMX
- Tiempo completo
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6d
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PlanOmatic HQ —Ciudad de México, CDMX
- Home Office (Desde casa)
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Sr. Systems Reliability Engineer

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 3 días

Cualificaciones

Informática
Gestión de incidentes
DevOps
Mejora continua
Linux
Recursos humanos
Habilidades de comunicación
Debugging
ESXi

Descripción completa del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide an enriched and successful product experience to our customers leveraging our private cloud solution.

About the Team

Support at Nutanix

We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

If you have a passion for working as a team, getting the job done well and always striving for more with an interest of how it can impact businesses, we want to talk with you.

Your Role

Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
Work with our developers to identify defects and opportunities for product improvement.
Participate in incident management and root cause analysis (RCA) for critical issues.
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements in our ecosystem.
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

What You Will Bring

Minimum 4 years relative working experience
Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
Professional expertise in troubleshooting at least three of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
Strong analytical and problem-solving skills.
Degree in Engineering or Computer Science preferred.
Fluent proficiency in English.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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Quiero recibir la alerta de empleo más reciente para sr. systems reliability engineer en ciudad de méxico, dif

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