5 publicaciones de empleo destacadas de firmware engineer en mexico (¡Están contratando!)

Technical Account Manager
Motive —City, Hgo.
- Administración de personal
- Informática
- Inglés
3h
Test Technician
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Sin título de educación superior
- Experiencia en manufactura
ISP Network Support Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- PMP
Postulación rápida
10d
Network Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- DevOps
- Inglés
Postulación rápida
8d
Platform Systems Engineer
Teradata —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
- Sin título de educación superior
Postulación rápida

More jobs to discover

Find similar jobs that you might be interested in.

TEST & COMMISSIONING ENGINEER IXL T1
ALSTOM —Mérida, Chis.
Respect with rigor the test procedures. Ensure that all Serial Test Procedures are covered and the completion of test reports. No deviation to EHS rules.
QA Technician
Philip Morris International —Guadalajara, Jal.
Plan and perform sampling, tests and analyses on the quality of tobacco, materials, semi-finished and finished products according to applicable procedures and…

Quiero recibir la alerta de empleo más reciente para firmware engineer en mexico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Technical Account Manager

Motive -
City, Hgo.

Postúlate ahora

Información del empleo

Hace 3 horas

Beneficios

Programa de tutoría a empleados

Cualificaciones

Administración de personal
Informática
Plurilingüe
Firmware
Inglés
SQL
Hardware de computadora
Gestión de cuentas

Descripción completa del empleo

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Motive is seeking an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.

You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer’s voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.

What You’ll Do:

Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
Query Development: Create SQL-based queries to identify and address emerging technical issues.
On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.

What We’re Looking For:

Professional Experience & Performance

1 to 2 years of experience in Technical Support with a permanent employment status.
Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

Full professional fluency in spoken and written Spanish and English.
Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

Ability to identify technical trends and implement solutions that prevent field failures.
Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Postúlate ahora

Refina tu búsqueda

firmware engineer empleos en mexico

Technical Account Manager

Test Technician

ISP Network Support Engineer

Network Engineer

Platform Systems Engineer

More jobs to discover

Quiero recibir la alerta de empleo más reciente para firmware engineer en mexico

Professional Experience & Performance

Communication & Collaboration

Technical Expertise

Strategic Problem Solving

Education & Availability

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado