ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)
Full-Time | Remote | U.S. Hours
About the Role
We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.
This is not a basic helpdesk role.
You’ll work directly with:
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Live ISP infrastructure
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Multi-WAN & SD-WAN environments
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Wireless backhaul systems
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Routing & failover operations
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Bonded WAN connections
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Enterprise-grade networking hardware
You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:
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Fiber
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Fixed wireless
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Bonded WAN
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Starlink
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SD-WAN deployments
This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.
What You’ll OwnCustomer Support & Network Troubleshooting-
Respond to customer issues involving:
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Connectivity problems
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Latency
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Packet loss
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VoIP quality
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Routing instability
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Troubleshoot:
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Bonded WAN links
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SD-WAN failover
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Wireless backhaul systems
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VLAN segmentation
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VPN connectivity
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Support:
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Routers
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Firewalls
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Customer Premise Equipment (CPE)
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Document:
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Troubleshooting steps
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Root cause analysis
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Configuration changes
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Participate in rotating after-hours emergency support (1 week/month)
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Consult with business customers regarding:
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Redundancy
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Failover strategies
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Network optimization
ISP Network Operations & Infrastructure-
Monitor and maintain:
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Wireless backhaul systems
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Edge routing devices
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Bonded WAN infrastructure
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Core ISP services
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Provision and configure:
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Routers
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VLANs
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Firewall rules
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QoS policies
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VPNs
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Troubleshoot:
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BGP
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OSPF
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Failover events
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Routing loops
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WAN instability
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Configure and maintain:
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MikroTik RouterOS
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Peplink SpeedFusion
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InControl2
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Support:
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Tower deployments
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Infrastructure expansion
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Backhaul upgrades
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Maintain:
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Configuration backups
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Firmware updates
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Network hardening
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IP documentation
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Network diagrams
Technical EnvironmentSD-WAN & Link Bonding-
Peplink
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SpeedFusion
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InControl2
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Starlink
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5G & terrestrial bonding
Fixed Wireless Networks-
Cambium
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Ubiquiti
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PTP/PMP deployments
Backhaul Infrastructure-
Siklu (mmWave)
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Aviat
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High-capacity wireless transport
Enterprise Wi-Fi
Routing & Networking-
MikroTik RouterOS
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BGP
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OSPF
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VLAN segmentation
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NAT
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QoS
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VPNs
VoIP & QoS-
SIP troubleshooting
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QoS prioritization
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VoIP optimization
What We’re Looking ForRequired Experience & Skills-
Hands-on experience in:
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ISP
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WISP
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FTTH
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MSP environments
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Strong troubleshooting experience involving:
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Routing
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Switching
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WAN connectivity
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Failover systems
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Experience configuring:
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Routers
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Firewalls
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VLANs
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VPNs
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Strong understanding of:
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TCP/IP
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NAT
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QoS
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VLANs
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BGP
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OSPF
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Strong documentation and communication skills
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Ability to balance:
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Technical troubleshooting
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Customer communication
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Comfortable working independently in remote environments
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Peplink / SpeedFusion experience
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MikroTik RouterOS expertise
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Experience with:
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Cambium
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Ubiquiti
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Siklu
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Aviat
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Experience with:
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Fixed wireless deployments
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mmWave backhaul systems
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Familiarity with:
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Starlink
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Hybrid WAN deployments
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VoIP troubleshooting experience:
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SIP
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QoS
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Voice optimization
What Makes You a Great Fit-
You enjoy solving complex network problems
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You stay calm during outages and troubleshooting scenarios
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You care deeply about uptime, redundancy, and reliability
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You think proactively about optimization and scalability
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You can communicate technical issues clearly to customers and internal teams
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You take ownership instead of escalating every issue immediately
What a Typical Day Looks Like-
Troubleshoot customer connectivity and routing issues
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Configure routers, VLANs, firewalls, and QoS policies
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Monitor network infrastructure and wireless backhaul systems
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Investigate failover events and BGP/OSPF routing issues
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Provision new customer deployments
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Support VoIP quality optimization
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Update documentation and network diagrams
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Collaborate with engineering and field teams on escalations and deployments
In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.
Key Success Metrics (KPIs)-
Fast and accurate ticket resolution
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High network uptime and reliability
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Reduced repeat escalations
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Successful provisioning of customer connections
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Accurate documentation and configuration management
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Strong customer satisfaction and communication quality
Why This Role Stands Out-
Direct exposure to real ISP/WISP infrastructure
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Work across:
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SD-WAN
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Wireless backhaul
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BGP routing
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Multi-WAN failover
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VoIP optimization
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High ownership and technical depth
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Opportunity to work with modern networking technologies
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Exposure to large-scale wireless and hybrid WAN environments
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Clear growth path into:
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Network Engineering
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Infrastructure Engineering
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Senior ISP Operations
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Network Architecture
Interview Process-
Initial Screening Call
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Technical Interview
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Practical Troubleshooting Scenario
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Final Interview
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Offer & Onboarding
Apply Now
If you:
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Thrive in live networking environments
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Enjoy troubleshooting complex ISP infrastructure
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Have hands-on routing and wireless networking experience
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Want ownership over real production systems
This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.
