20 publicaciones de empleo destacadas de operator a en colonia lomas de chapultepec, dif (¡Están contratando!)

Marketplace Operations Manager / Customer Success Manager
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Regional Category Associate, Reactant Americas
PPG —Tlalnepantla, Méx.
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- Microsoft Excel
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MEX - Data Specialist
Tidal —Ciudad de México, CDMX
- $3,600 a $4,140 por mes
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Process Engineer / Ingeniero(a) de procesos
Light & Wonder —Ciudad de México, CDMX
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Business Developer, Amazon Business, Retail - Amazon Business
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Ciudad de México, CDMX
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MEX - Controller / Senior Finance Manager
Tidal —Ciudad de México, CDMX
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- Microsoft Excel
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Mainframe Console Operator
Kyndryl —Ciudad de México, CDMX
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- Informática
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Production Operator V
Airgas —Industrial, CDMX
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MEX - Senior Accountant
Tidal —Ciudad de México, CDMX
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- Microsoft Excel
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Quality Control Operations
RHI Magnesita —Tlalnepantla, Méx.
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- Microsoft Powerpoint
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Senior Marketing Manager – GDL
CobaltoTalent —Ciudad de México, CDMX
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Property Operations Specialist
Landing —Ciudad de México, CDMX
- $18,000 a $19,500 por mes
- Tiempo completo
- Administración de personal
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- Vacaciones adicionales o permisos con goce de sueldo
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Fraud Operations Manager
Nubank —Ciudad de México, CDMX
- Tiempo completo
- Mejora continua
- Experiencia en operaciones bancarias
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11h
Project Development Senior Advisor
Baker Hughes —Ciudad de México, CDMX
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Security Operations Center (SOC) Operator
Control Risks —Ciudad de México, CDMX
- Microsoft Powerpoint
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Digital Product Manager - Energy Forecast Products
DNV —Ciudad de México, CDMX
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International Operations Agent III
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
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Roveia —Ciudad de México, CDMX
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Permit Master - Growth & Market Expansion
Community Sports Partners —Ciudad de México, CDMX
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MEX - Creative Strategist
Tidal —Ciudad de México, CDMX
- $3,000 a $3,500 por mes
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- Microsoft Excel
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Marketplace Operations Manager / Customer Success Manager

Flamingo -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Clases de yoga

Cualificaciones

Chat en vivo
Ventas SaaS
Administración de personal
Slack
Control de calidad
B2B
Atención al cliente
HubSpot
Gestión de cuentas

Descripción completa del empleo

Own the day-to-day operations of Flamingo's nationwide marketplace, ensuring customer requests are fulfilled, providers respond quickly, bookings are completed successfully, and marketplace activity continues to grow.

About Flamingo

Flamingo is a Resident Retention Platform that helps apartment operators improve resident retention and engagement through an all-in-one platform.

Flamingo's platform includes:

1. Marketplace Platform

Resident events marketplace
Concierge services marketplace
Thousands of event hosts and service providers nationwide

2. Enterprise Software Platform

Resident app
Surveys & feedback tools
Digital resident guide
Resident engagement tools
Communication & retention features

We are looking for a highly proactive Marketplace Operations & Customer Activation Specialist to help ensure our marketplaces operate efficiently, customers receive fast provider responses, and marketplace activity consistently grows.

Position Overview

As a Marketplace Operations & Customer Activation Specialist, your primary responsibility is ensuring that 100% of customer requests receive a response from a provider within the required SLA window.

You will be responsible for actively managing Flamingo's marketplaces day-to-day, ensuring requests never go unanswered, operational issues are solved quickly, customers successfully complete bookings, and marketplace supply gaps are proactively identified and resolved.

This role combines:

Marketplace operations
Customer activation
Provider coordination
Manual fulfillment support
Marketplace quality control
Operational problem-solving

You will work directly with:

Property managers
Event hosts
Concierge service providers
Internal recruiting and support teams

This is a highly operational role that requires urgency, persistence, strong communication skills, organization, and an ownership mentality.

Key Responsibilities

Marketplace Request Management

Monitor all incoming marketplace requests and ensure provider responses happen within defined SLAs.

Responsibilities include:

Manually reaching out to providers when requests have not received responses within the required timeframe
Contacting providers through:
- Phone calls
- SMS
- Email
- In-app messaging
Following up until requests are accepted, declined, or resolved
Escalating high-priority or at-risk requests internally
Ensuring no customer request goes unanswered

Success Metric

100% of marketplace requests receive a provider response within target SLA window

Marketplace Operations & Problem Resolution

Solve day-to-day marketplace operational issues.

Examples include:

No provider availability
Last-minute cancellations
Scheduling conflicts
Customer complaints
Provider no-shows
Incorrect pricing
Event execution issues
Communication breakdowns
Refund or rescheduling coordination

You are expected to take ownership until the issue is fully resolved.

Success Metric

Maintain high marketplace completion and customer satisfaction rates

Manual Event & Service Coordination

Manage bookings that require hands-on operational coordination.

Responsibilities include:

Coordinating schedules between customers and providers
Helping source backup providers
Managing complex or custom event requests
Confirming logistics before scheduled events
Ensuring providers have all required event details
Personally managing high-touch bookings when necessary

Success Metric

Reduction in failed or canceled bookings

Customer Activation & Marketplace Growth

Help activate new marketplace customers and drive booking activity.

Responsibilities include:

Reaching out to newly created marketplace accounts
Assisting customers with:
- First booking
- Marketplace navigation
- Event recommendations
- Questions or concerns
Following up with inactive accounts
Encouraging repeat bookings
Helping customers understand marketplace offerings and capabilities

Success Metric

Increase percentage of newly created accounts that complete a booking within 30 days

Provider Supply & Marketplace Coverage

Work closely with marketplace recruiting teams to identify supply gaps.

Responsibilities include:

Identifying cities, categories, or service types with insufficient provider coverage
Reporting provider shortages or quality issues
Tracking fulfillment challenges by market
Helping prioritize recruiting needs based on demand trends

Examples:

Not enough DJs in Dallas
Lack of yoga instructors in Denver
No house cleaning providers in a specific region

Success Metric

Reduction in unfulfilled requests caused by provider shortages

Marketplace Quality Control

Help maintain a high-quality marketplace experience.

Responsibilities include:

Monitoring provider responsiveness
Flagging underperforming providers
Tracking repeat customer complaints
Helping ensure providers follow marketplace standards
Reviewing operational patterns and identifying process improvements
Helping improve provider response times and booking quality

Success Metric

Maintain high provider responsiveness and customer satisfaction scores

Internal Collaboration

Work closely with:

Customer Success
Support
Sales
Marketplace Recruiting
Product
Leadership

You will provide operational feedback and identify recurring marketplace issues that need process or product improvements.

Required Qualifications

1+ years of experience in:
- Marketplace operations
- Customer success
- Customer support
- Account management
- Hospitality
- Events
- Operations
- Vendor coordination
- SaaS or marketplace environments
Strong communication skills across:
- Phone
- Email
- Text
- Live messaging
Highly organized with the ability to manage many moving parts simultaneously
Comfortable handling urgent operational issues under pressure
Ownership mentality - you proactively solve problems and take responsibility for outcomes
Strong follow-through and persistence
Comfortable working in a fast-paced startup environment
Strong attention to detail
Ability to work independently in a remote environment

Preferred Qualifications

Experience working with:
- Event marketplaces
- Gig marketplaces
- Vendor coordination
- Property management
- Hospitality operations
- Concierge services
Experience with tools such as:
- HubSpot
- Intercom
- Zendesk
- Slack
- ClickUp
- Notion
Experience working with both B2B and B2C customers

Success Metrics

Provider Response SLA Compliance
- 100% of requests receive provider response within target timeframe
Marketplace Fulfillment Rate
- High percentage of requests successfully fulfilled
Customer Activation
- Increase first-time bookings from newly created accounts
Customer Satisfaction (CSAT)
- Maintain CSAT of 90%+
Resolution Time
- Resolve operational marketplace issues quickly and effectively
Provider Coverage
- Reduce supply gaps across key markets and categories
Repeat Booking Growth
- Increase repeat marketplace usage from existing customers
Marketplace Responsiveness
- Maintain low backlog of unresolved requests
Internal Operational Feedback
- Consistently identify and document operational improvement opportunities

Why Join Flamingo?

Work at a fast-growing startup transforming resident retention in multifamily
High ownership role with visibility across the business
Opportunity to directly impact marketplace growth and customer experience
Fully remote team with flexible hours
Fast-paced startup environment with significant growth opportunities
Work across both software and marketplace operations
Competitive compensation and growth potential
Travel opportunities for conferences and team retreats
Mission-driven and collaborative culture

Postulación rápida

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About Flamingo

1. Marketplace Platform

2. Enterprise Software Platform

Position Overview

Key Responsibilities

Marketplace Request Management

Success Metric

Marketplace Operations & Problem Resolution

Success Metric

Manual Event & Service Coordination

Success Metric

Customer Activation & Marketplace Growth

Success Metric

Provider Supply & Marketplace Coverage

Success Metric

Marketplace Quality Control

Success Metric

Internal Collaboration

Required Qualifications

Preferred Qualifications

Success Metrics

Why Join Flamingo?