About C.R. England, Inc.
Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.
C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.
Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.
Due to our exponential growth in our Shared Services Center, we are looking for our next talented:
WARRANTY ADMINISTRATOR.
Schedule: Mon - Friday Dayshift
Position Summary
C.R. England is seeking a detail-oriented Warranty Administrator with a background in heavy-duty truck maintenance, dealership service operations, or fleet maintenance. The ideal candidate understands repair orders, technician documentation, parts, labor operations, and service workflows and is looking to transition into a specialized office-based warranty administration career.
This position combines service or mechanical knowledge with analytical and administrative responsibilities to maximize warranty recovery while ensuring accurate, complete, and compliant claim preparation.
Candidates with direct warranty experience are preferred; however, candidates with strong service, dealership, fleet maintenance, parts, or technician backgrounds will be considered and trained on C.R. England warranty processes.
Ideal Candidate Profile
The ideal candidate may come from one of the following backgrounds:
- Service Writer
- Service Advisor
- Heavy-Duty or Automotive Technician
- Diesel Technician Apprentice
- Parts Specialist
- Warranty Administrator
This role may be a strong fit for someone who enjoys the service or repair industry but is ready to move into an office-based career where they can continue using their mechanical or service knowledge in a different capacity.
We can teach our warranty processes; it is much more difficult to teach someone how a repair shop operates.
Primary Responsibilities
Warranty Claim Preparation
- Review road service invoices, repair orders, technician notes, and supporting documentation for accuracy, completeness, and warranty eligibility.
- Open and organize warranty claims in C.R. England internal systems.
- Compile complete warranty claim packages, including repair orders, 3C documentation, photos, parts documentation, vendor invoices, and supporting materials.
- Identify obvious warranty opportunities and prepare files for final technical review by Warranty Leadership.
Documentation & Compliance
- Identify missing, incomplete, or inconsistent claim documentation before final review.
- Ensure claim packages meet internal standards and manufacturer or vendor requirements.
- Maintain organized electronic records for claims and supporting documents.
- Document notes, history, and follow-up actions clearly for audit readiness.
Coordination & Follow-Up
- Communicate with vendors, road service providers, and internal departments to obtain missing or corrected documentation.
- Follow up on outstanding items to help claims move forward in a timely manner.
- Support Warranty Leadership by providing well-prepared, audit-ready claim files.
Reporting & Administrative Responsibilities
- Report directly to the Director of Warranty located in Salt Lake City, Utah for work output, performance expectations, and warranty processing standards.
- Maintain a dotted-line reporting relationship to the Road Service Manager in Mexico for daily attendance, schedule adherence, time off requests, local administrative coordination, workplace conduct, punctuality, and communication standards.
Scope of Role
- Primary responsibility is preparing complete, accurate warranty claim packages.
- Final claim review, submission, and disposition are handled by Warranty Leadership.
- Position does not approve claims or make final warranty eligibility determinations.
- Position does not handle physical parts, returns, or parts disposition.
Qualifications & Requirements
Preferred Experience
- Previous experience as a Service Writer, Service Advisor, Warranty Administrator, Parts Specialist, Diesel Technician Apprentice, or Heavy-Duty/Automotive Technician preferred.
- Candidates with a mechanical, service, dealership, fleet maintenance, or repair shop background who are looking to transition into an office-based role are strongly encouraged to apply.
- Experience reviewing repair orders, technician stories, labor operations, parts information, and service documentation is highly preferred.
- Experience with heavy-duty trucks, fleet maintenance, dealerships, transportation operations, or independent repair shops is a plus.
- General administrative, call center, banking, insurance, or compliance experience may be helpful, but service or mechanical knowledge is strongly preferred for this role.
Required Skills
- Strong attention to detail and ability to identify missing or inconsistent documentation.
- Ability to read and understand repair orders, technician notes, parts information, and basic vehicle repair documentation.
- Excellent organizational and time management skills.
- Ability to analyze documentation, follow procedures, and ask questions when information is unclear.
- Comfortable learning multiple manufacturer warranty systems and internal software.
- Strong computer skills, including Microsoft Office and document management systems.
- Effective written and verbal English communication skills.
- Ability to work independently while collaborating with remote leadership and local teams.
Desired Characteristics
- Understands how a repair shop, dealership, or fleet maintenance operation functions.
- Enjoys analyzing documentation and solving problems.
- Takes pride in accurate and complete work.
- Is self-motivated, coachable, and willing to learn specialized warranty processes.
- Wants to build a long-term career in warranty administration while continuing to use service or mechanical knowledge.
Education, experience, and Licensing requirements
- Bachelor's Degree Required
- Bilingual
What we offer:
- Growth opportunities
- Savings Fund
- Grocery Vouchers
- Employee Savings program
Join a collaborative, results-driven team
Ready to take the next step in your career?
APPLY TODAY!
C.R. England is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
