20 publicaciones de empleo destacadas de technical support analyst en monterrey, nle (¡Están contratando!)

Digital Factory Support Analyst - CMES
Carrier —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Microsoft Word
- Administración de personal
- Inglés
1d
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PROTRANS INTERNATIONAL LLC —Monterrey, N. L.
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- Microsoft Excel
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- Inglés
Postulación rápida
3d
IT Procurement Analyst
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
3d
Data Scientist
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Azure
- Informática
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Senior Business Analyst with SQL, Reporting Platform
DataArt —Monterrey, N. L.
- Administración de personal
- Análisis de datos
- SQL
2d
IT SENIOR ERP ANALYST
Hunter Douglas —Apodaca, N. L.
- Administración de personal
- ERP systems
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
SAP FICO Analyst
Multi-Color Corporation —Monterrey, N. L.
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
Supplier Enablement Analyst (Temporal)
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Analyst - Business Technology Delivery HR, Legal & EHS
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
11d
IT Solution Architect - OTC
Corning —Obispado, N. L.
- Administración de personal
- Informática
- Experiencia en ventas
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
10d
Analytics Client Service Intern
MSCI —Monterrey, N. L.
- Medio tiempo
- Inglés
- Licenciatura
- Disponible para viajar
- Permiso de maternidad y paternidad
GSC SAM Sr. Business Analyst
Schneider Electric —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
Salesforce Business Analyst «Advisor» Hybrid (CDMX-Monterrey)
Information Technologies Consultant Home S.A. de C.V. —Nuevo León, N. L.
- Administración de personal
- Salesforce
- Liderazgo
IT Service Analyst M365
Corning —Obispado, N. L.
- Microsoft Access
- Microsoft Outlook
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Manufacturing Systems Engineer
North Point Technology —San Pedro Garza García, N. L.
- Oracle
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
13d
IT Interns
Corning —Obispado, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior SAP SD-LE Analyst
Magna —San Pedro Garza García, N. L.
- Tiempo completo
- Informática
- Experiencia en ventas
- CAD
Mechatronic Commissioning Engineer
Dematic Logistics de Mexico S. de R.L. de C.V. —Guadalupe, N. L.
- AutoCAD
- Licenciatura
- Disponible para viajar
Junior Shopify Developer
Endava —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- ERP systems
- JavaScript
- HTML
- Programa de referidos
Postulación rápida

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Digital Factory Support Analyst - CMES

Carrier -
Monterrey, N. L.

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Información del empleo

Tiempo completo
Hace 1 día

Cualificaciones

Microsoft Word
Administración de personal
Gestión de incidentes
Visio
Inglés
Licenciatura
Mejora continua
Usabilidad
SharePoint
Experiencia en manufactura
Gestión de identidades y accesos
Tecnologías de la información

Descripción completa del empleo

Role Overview

The Digital Factory Support Analyst is responsible for providing first-line incident support for factories using CMES application, ensuring system stability, rapid issue resolution, and high user satisfaction.

This role acts as the primary interface between factory users and technical teams, while driving standardization and continuous improvement through structured documentation and knowledge management.

Objectives of this role

Ensure rapid resolution of CMES incidents to minimize production disruption
Provide reliable, consistent factory support across sites
Maintain accurate and accessible documentation for CMES applications
Enable self-service and knowledge reuse through well-structured knowledge assets
Drive continuous improvement in support processes and system usability.

Responsibilities

1. Incident Management & Factory Support

Act as Level 1 / Level 2 support for CMES-related issues from factories
Log, categorize, prioritize, and track incidents in ticketing systems
Perform initial troubleshooting and root cause analysis
Coordinate escalation to development or infrastructure teams when required
Communicate status updates and resolution timelines to stakeholders
Support on-call rotations for critical production issues

2. System Monitoring & Stability

Monitor CMES system performance and availability
Identify recurring issues and support problem management efforts
Proactively flag risks impacting production continuity
Support validation of fixes and system recovery

3. Documentation & Knowledge Management

Create and maintain:
User guides and work instructions
Troubleshooting playbooks
FAQs and knowledge base articles
Document repositories (e.g., SharePoint sites)
Maintain document master list and version control
Publish updates, release notes, and change logs

4. User Support & Enablement

Provide guidance to factory users on CMES functionality.
Support onboarding and training of new users.
Ensure users are aligned with standard processes and best practices.

5. Continuous Improvement

Analyze support trends (incident types, frequency, resolution times)
Identify opportunities to reduce recurring issues, improve system usability and enhance documentation quality
Collaborate with product and development teams to drive improvements

6. Access Governance & Audit Support

Support execution of User Access Reviews (UAR) and Privileged Access Reviews (PAR): Validate user roles and access against job responsibilities, identify and flag inappropriate or excessive access and coordinate remediation actions with system owners and IAM teams
Ensure incident and access activities are properly documented to support audit traceability
Provide evidence and documentation during internal and external audits
Maintain alignment with established governance processes and compliance requirements

7. Disaster Recovery & Resilience Support

Contribute to Disaster Recovery Plan (DRP) preparation: Support documentation of recovery procedures for CMES applications and identify system dependencies and recovery requirements
Participate in DRP simulations / tabletop exercises: Execute recovery steps and validate system restoration and provide feedback on gaps, risks, and improvement opportunities
Support validation of recovery readiness and system availability scenarios
Ensure documentation and knowledge base content reflects DRP procedures

Required skills.

Bachelor’s degree (or equivalent) in information technology or computer science.
Proven analytical abilities.
Proficiency in technical writing and processing documentation.
Excellent written/spoken English language skills.
Experience with ticket management and ticketing tools.
Proficiency in Microsoft tools suite (SharePoint, Word, Visio).

Preferred skills and qualifications

Understanding of MES and manufacturing processes.
ITIL experience.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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technical support analyst empleos en monterrey, nle

Digital Factory Support Analyst - CMES

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IT Procurement Analyst

Data Scientist

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Quiero recibir la alerta de empleo más reciente para technical support analyst en monterrey, nle

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