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Welcome Desk Coordinator

FIFA -
City, Hgo.

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Francés
Microsoft Excel
Administración de personal
Plurilingüe
Servicio al cliente
Visio
Inglés
Microsoft Office
Maestría
Licenciatura
Servicios a huéspedes
Negocios

Descripción completa del empleo

Welcome Desk Coordinator

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

THE POSITION

These evergreen roles support VIP Hotel, FIFA Club, Guest Operations, and Leisure Program delivery for the FIFA World Cup 26™ across official Host Cities in the United States, Mexico, and Canada.

Final assignment(s) will be determined based on operational needs and candidate availability.

FIFA Club Assistant Manager - Role Overview
Reporting to the FIFA Club Manager, the FIFA Club Assistant Manager supports daily FIFA Club operations at assigned VIP Hotels, ensuring consistent service delivery, access control, and an exceptional guest experience.
Key Responsibilities

Support all FIFA Club operations, including desk services, F&B, entertainment, staffing, and access control
Implement Guest Management policies and procedures
Coordinate guest needs with Guest Operations, Guest Relations, and Executive Office
Maintain FIFA Club presentation and readiness throughout operations
Prepare daily operational reports and maintain accurate records

FIFA Club Coordinator - Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the FIFA Club Coordinator supports frontline FIFA Club operations and guest services.
Key Responsibilities

Assist with guest greetings, access control, opening/closing duties, and services
Maintain awareness of FIFA Club offerings and daily schedules
Support discreet security awareness and guest familiarity
Coordinate guest needs with Transport, Accommodations, and Guest Relations
Adapt to changing schedules and operational requirements

Guest Hotel GOP Assistant Manager - Role Overview
Reporting to the Guest Hotel Manager, the Guest Hotel GOP Assistant Manager supports hotel-based Guest Operations and VIP hospitality delivery during the tournament.
Key Responsibilities

Support Guest Hotel operations and integrated event delivery
Assist with implementation of V/VIP guest experience concepts
Act as secondary contact for infrastructure and guest experience issues
Support training programs for staff and volunteers
Coordinate suppliers, reporting, and operational planning

Guest Hotel GOP Manager - Role Overview
Reporting to Central Hotel Operations, the Guest Hotel GOP Manager leads Guest Operations delivery at assigned Guest Hotels.
Key Responsibilities

Oversee Guest Hotel operations and VIP hospitality programs
Lead implementation of guest experience concepts and service standards
Serve as primary escalation point for infrastructure and guest issues
Manage suppliers, budgets, timelines, and risk
Maintain strategic oversight and reporting throughout the tournament

Leisure Program Coordinator - Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the Leisure Program Coordinator supports premium leisure activities for priority guest groups.
Key Responsibilities

Maintain oversight of leisure offerings, schedules, capacities, and itineraries
Enter and manage bookings within leisure systems
Coordinate with program providers on logistics and guest needs
Ensure service delivery aligns with Guest Operations standards
Adapt to schedule changes and guest expectations

VIP Hotel Coordinator - Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the VIP Hotel Coordinator supports daily VIP Hotel guest services and operations.
Key Responsibilities

Support welcome desk and FIFA Club guest services
Coordinate arrivals, departures, gifts, tickets, and package deliveries
Maintain awareness of hotel offerings and schedules
Coordinate guest needs with Transport and Accommodations
Ensure hotel presentation and service standards are maintained

Welcome Desk Coordinator - Role Overview
Reporting to the VIP Hotel & Leisure Program Manager, the Welcome Desk Coordinator supports frontline guest engagement at VIP Hotels.
Key Responsibilities

Assist with guest arrivals, departures, ticket requests, and services
Maintain awareness of daily hotel operations and offerings
Ensure compliance with Guest Operations policies
Coordinate guest needs with Transport and Accommodations
Deliver a consistent, welcoming guest experience

Locations : Assignments span multiple Host Cities. Not all roles are required in every location.

United States: Atlanta, Georgia · Boston, Massachusetts · Dallas, Texas · Houston, Texas · Kansas City, Missouri · Los Angeles, California · Miami, Florida · New York / New Jersey Area · Philadelphia, Pennsylvania · San Francisco, California · Seattle, Washington

Mexico: Guadalajara, Jalisco · Mexico City · Monterrey, Nuevo León

Canada: Toronto, Ontario

YOUR PROFILE

Education & Qualifications

Bachelor’s or Master’s degree in Management, Sport Management, Business, Hospitality, Marketing, or Communications

Work Experience

Manager

5+ years in hospitality, guest operations, or event management
Experience managing end-to-end VIP/VVIP hospitality programs

Specialist

3+ years in guest operations, hospitality, or event delivery
Experience supporting large-scale or international events

Coordinator

2+ Years Hospitality and Guest Management Experience, with Operational Experience
Experience with reception, customer service, guest operations, and hospitality, as well as related event services; knowledge of its respective methodologies, planning and controlling tools
Experience supporting end-to-end V/VIP hospitality programs

Languages

Fluent in English. Spanish and/or French proficiency is a plus

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.

Employment Type

Fixed Term - Full Time

Location

Mexico City

Workplace type

Onsite

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