About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”
Be a part of something truly special! Join the team of Four Seasons Cabo Del Sol as Concierge Assistant Manager . This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.
Be You
The Concierge Assistant Manager supervise and support the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards. Report to and work directly with the Guest Experience Manager. Responsible for ensuring the team provides timely and effective follow-up on guest requests, evaluating that responses and recommendations are personalized, consistent, and aligned with guest needs, with the objective of maximizing guest satisfaction and ensuring strict compliance with Four Seasons policies and standards.
Skills and Abilities:
Bachelor’s degree in Tourism or related field
Previous experience as a Concierge and at a supervisory or Assistant Manager level with staff in charge
Ability to read, write, and speak English
Schedule flexibility
Master Your Cratf
Follow up on team training and schedules
Conduct monthly benchmark standard testing audits
Supervise daily staff performance
Train staff to achieve basic standards and service culture
Discipline staff as necessary
Organize the day-to-day Concierge operation, ensuring coverage both in the office and at the guest-facing desk
Ensure that guests without an itinerary are welcomed by a Concierge
Handle all guest interactions with the highest level of hospitality and professionalism, addressing special requests whenever possible; resolve guest complaints; assist guests with all inquiries related to hotel services, operating hours, key hotel personnel, internal events, directions, etc.
Ensure the Concierge team responds to all guest requests accurately and promptly, making recommendations based on local knowledge and hotel practices
Ensure Concierge staff stay updated on activities available at the hotel and in the destination, and maintain close relationships with providers and recommended restaurants
Guarantee that information shared with guests (activity brochures, restaurant lists, points of interest, etc.) is kept up to date
Ensure that recommended providers and restaurants comply with applicable regulations and quality standards through audits
Work closely with reception, reservations, doormen, bell staff, and valet parking to ensure smooth handling of guest arrivals and departures
Review arrivals three days in advance in detail; if guests lack information, instruct the assigned Concierge to make contact
Review next-day arrivals, ensuring follow-up was conducted during the three days after the initial review; if a guest has not responded, make a final courtesy call
Assign guests to each Concierge by arrival date to ensure proactive follow-up on requests
Review last-minute arrivals with GRS (those booked less than 15 days in advance) and assign a Concierge
Attend operational meetings
What to Expect:
Be part of a caring team with a family spirit
Have opportunities to build a successful career with global potential
Work in a diverse and challenging environment and engage with the leadership team
Be recognized for your accomplishments
About Four Seasons Hotels & Resorts:
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.
Service Culture
Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts:
At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at:
Company Site: www.fourseasons.com
Our Careers: Four Seasons Careers (myworkdayjobs.com)
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
