20 publicaciones de empleo destacadas de engineering coordinator en mexico (¡Están contratando!)

Global Queue Coordinator II
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
10d
HSE Coordinator - Publicación vencida
Vitechmex Nonwovens —Jesús María, Ags.
- Inglés
- Licenciatura
- Tarjeta de gasolina
IT Power BI Support Engineer Coordinator - 030
l'Oréal —México, Méx.
- Tiempo completo
- Azure
- Informática
- Análisis de datos
Postulación rápida
SMT Quality Coordinator
KYUNGSHIN CABLE DE MEXICO —Gómez Palacio, Dgo.
- $30,000 a $45,000 por mes
- Tiempo completo
- Inglés
- Capacidad analítica
- Licenciatura
Postulación rápida
APQP Quality Coordinator
KYUNGSHIN CABLE DE MEXICO —Gómez Palacio, Dgo.
- $30,000 a $38,000 por mes
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
Postulación rápida
Continuous Improvement Coordinator
Vertiv —Reynosa, Tamps.
- Administración de personal
- Licenciatura
- Mejora continua
Production Coordinator
Advanced Energy Industries, Inc. —Mexicali, B.C.
- Administración de personal
- Licenciatura
Global Procurement Sr. Coordinator (Grains)
PepsiCo —Miguel Hidalgo, CDMX
- Administración de personal
- Inglés
- Negocios
M26152- Facilities Coordinator (Locally Recruited)
CIMMYT —Texcoco, Méx.
- Tiempo completo
- Inglés
- Licenciatura
Postulación rápida
9d
Specialist, Logistics (Logistics Coordinator).
Harman International —Sor Juana Inés de La Cruz, QRoo.
- Experiencia en control de inventarios
- ERP systems
- Inglés
Gualapack Mexico plant - Product Development Coordinator
GualaPack Spa —Tehuacán, Pue.
- Microsoft Excel
- Administración de personal
- Inglés
Sr. Program Manager (Business Unit)
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Line Coordinator I
Jabil Circuit —Las Torres de Peón, Yuc.
- Tiempo completo
- Experiencia en manufactura
Quality Coordinator
Lear Corporation —Matamoros, Coah.
- Bilingüe
- Inglés
- Licenciatura
Supply Chain Finance/Logistics Finance Coordinator
Kraft Heinz Company —Guadalajara, Jal.
- ERP systems
- Inglés
- Liderazgo
Project Coordinator MX
ETAP —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
2d
Sourcing Coordinator
Panasonic —Ciénega de Flores, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Negociación
Health and Safety Coordinator - Construction Projects Mexico
Turner & Townsend —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en construcción
Postulación rápida
Technical Project Coordinator Engineer
Avnet —Nogales, Son.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Global Queue Coordinator
Nutanix —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Salesforce
- Inglés
10d

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Global Queue Coordinator II

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 10 días

Cualificaciones

Administración de personal
Salesforce
Inglés
Maestría
Licenciatura
Atención al cliente
SaaS
Negocios

Descripción completa del empleo

The Opportunity

Are you a detail-oriented professional with strong communication skills and a passion for managing customer support processes? If so, you will thrive on our team, where you will have the opportunity to work collaboratively in a hybrid environment, directly contribute to enhancing customer satisfaction, and play a key role in optimizing our support queue management efforts in a rapidly growing organization.

About the Team

The Support Engineering team at Nutanix is a dynamic group located in Bangalore, dedicated to providing exceptional technical support and customer service to our clients. The team's mission is to ensure seamless operations and enhance customer satisfaction by effectively managing support requests and incidents. With a culture that values collaboration, innovation, and continuous improvement, team members are encouraged to share ideas and work together to resolve issues efficiently, fostering a positive environment that prioritizes both employee engagement and customer success.

You will report to the Manager of Worldwide Support, who is known for their approachable leadership style and focus on mentorship, enabling team members to thrive in their roles. The work setup for this position is hybrid, allowing for flexibility with a combination of remote work and onsite presence, with team members required to come into the office a few days a week to facilitate collaboration.

Your Role

Monitoring queues and ensuring cases are assigned and accepted and initial response/customer connect is made as per the SLA, by appropriate resources for troubleshooting.
Ensure the correct case priorities are set and honoured.
Reduce the customer wait time for cases both via web and phone queue.
Notify the on-shift duty manager about a critical situation.
Ensuring appropriate staffing to manage the phone queue.
Monitor and update workforce availability on support tools.
Make a customer contract via phone or email to keep them updated on the progress of the case assignment.
Work closely with the local support team (SRE and managers) as well as global support teams.
Weekly, monthly and quarterly reporting as required by the support management for operational efficiency.
Monitoring the support tools and BOTs and collaborating with the tools team to ensure their effective functioning

Requirements

Bachelor's degree in engineering and / or science or equivalent. A masters in business or understanding of support business function would be an advantage.
Overall 4 to 6 years of customer facing or support role along with 2+ years experience in Support Queue Management or a similar function (workforce, operations management) in a customer-facing role
Excellent verbal and written communication skills in English with attention to detail.
Should clearly understand the support metrics and MBOs - Cases, queue, SLA, IR, escalation handling, NPS, CSAT etc
Experience of working with Cloud/SaaS teams and exposure to Salesforce would be an advantage
This role will have rotational Shift involved and will have to work across time zones
Will have addition duties of Staffing, Reporting, Trend Analysis for Queue Manager team and Shift Lead role

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engineering coordinator empleos en mexico

Global Queue Coordinator II

HSE Coordinator - Publicación vencida

IT Power BI Support Engineer Coordinator - 030

SMT Quality Coordinator

APQP Quality Coordinator

Continuous Improvement Coordinator

Production Coordinator

Global Procurement Sr. Coordinator (Grains)

M26152- Facilities Coordinator (Locally Recruited)

Specialist, Logistics (Logistics Coordinator).

Gualapack Mexico plant - Product Development Coordinator

Sr. Program Manager (Business Unit)

Line Coordinator I

Quality Coordinator

Supply Chain Finance/Logistics Finance Coordinator

Project Coordinator MX

Sourcing Coordinator

Health and Safety Coordinator - Construction Projects Mexico

Technical Project Coordinator Engineer

Global Queue Coordinator

Quiero recibir la alerta de empleo más reciente para engineering coordinator en mexico

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