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Customer Service Specialist

Cencora -
Gustavo Baz, Méx.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Servicio al cliente
Inglés
Uso de computadora
Relaciones internacionales

Descripción completa del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Reporting to the Customer Service Supervisor, the holder of this position must plan and execute shipment orders as well as their administrative execution according to Company’s Standard Operating Procedures (SOPs) or any other required standards. Complete all tasks in a correct, timely and cost-efficient manner to fulfil and exceed clients’ expectations for them to receive maximum amount of service-quality

Responsibilities:

Start Jobs in TMS (Transport Management System), fulfill all activities and notes within the system.
Open and follow up on orders with clients by telephone and mail (Case Management) at least every 24 hours and those communications marked as urgent must be responded to within two hours of receipt of the request.
Maintain clear and cordial communication with customers and escalate in a timely manner to the customer service supervisor any situation where the shipment is at risk or there is marked customer dissatisfaction with the shipment.
Make sure the shipment starts in a timely manner according to the preparation and delivery instructions and monitor it during transportation; react flexible to any deviation and solve any issue to guarantee de service is finished according to clients’ needs.
Ensure that collections are made according to the established times and following the preparation and delivery instructions, as well as monitor them during transit; act flexibly to any deviations and solve any problems to ensure that the service is completed according to the needs of customers
Provide timely information on shipping quote requests, costs must be aligned to actual shipment performance.
Ensure compliance with all applicable regulations, both legal (local and international laws), and internal (Policies, Quality Standards, GxP, SOPs, internal guidelines, etc.).

Education:

Degree in International Relations, foreign trade or related fields.

Work Experience:

2 years of experience in relevant activities.
Advanced English proficiency (C1.C2).

Skills and Knowledge:

Good communications skills.
Advanced computer skills, including but not limited to MS Outlook, Excel, PowerPoint and ERPs.
Excellent interpersonal relationships competency.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Mexico S.A. de C.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Quiero recibir la alerta de empleo más reciente para shipping supervisor en mexico

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What Cencora offers

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Equal Employment Opportunity

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