20 publicaciones de empleo destacadas de technical leader en guadalajara jal. (¡Están contratando!)

Contact Center Workforce Management Manager
The Nielsen Company —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Liderazgo
- Seguro de vida
Postulación rápida
Program Manager
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en manufactura
- Seguro de vida
Technical Project Manager - Associate(N)
Sanmina Corporation —Tlaquepaque, Jal.
- Oracle
- Administración de personal
- Experiencia en manufactura
SYSTEMS & APPLICATIONS ENGINEER
NXP Semiconductors —Guadalajara, Jal.
- Tiempo completo
- Azure
- Experiencia en ventas
- C++
11d
Key Leader | La Perla
Lululemon —Zapopan, Jal.
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Bachillerato
4d
Quality System Engineer
Fresenius Medical Care —Guadalajara, Jal.
- ERP systems
- Inglés
- Microsoft Office
11d
Sr. Test Development Engineer
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- AutoCAD
- C++
- Licenciatura
Digital Insurance Project Manager (Fully Remote)
CoverGo —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Licenciatura
Postulación rápida
Electronic Engineer
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $31,575 a $44,550 por mes
- Tiempo completo
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
L1 Support Hero
GAM Technical Services —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Program Manager (SMT)
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Experiencia en manufactura
- Seguro de vida
Senior Delivery Readiness & Enablement Manager
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
10d
HR Business Partner
NETAFIM —Zapopan, Jal.
- $35,000 a $45,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
Postulación rápida
Senior Internal Auditor
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Licenciatura
- Disponible para viajar
7d
Quality Director
Molex —El Salto, Jal.
- Administración de personal
- Inglés
- Licenciatura
Sr Product Manager
HP —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
11d
Senior Consultant, OCM Training Developer
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Maestría
- Apertura de nuevos negocios
Associate Production Supervisor
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Licenciatura
Test Engineer
Emerson —Guadalajara, Jal.
- Tiempo completo
- Informática
- CAD
- SQL
7d
QA Engineer
Sanmina México —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Microsoft Office

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Contact Center Workforce Management Manager

The Nielsen Company -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Google Docs
Administración de personal
Centro de llamadas
Inglés
Liderazgo

Descripción completa del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Contact Center WFM Manager is responsible for the overall management of Nielsen’s recruitment telephoning systems, and the team that ensures the proper flow of calling in multiple countries. Additionally, this Manager is the primary owner of capacity planning and staffing models for all Contact Center recruitment and panel relations activities.

Job Responsibilities:

Oversight and management of all telephoning and predictive dialer systems, as well as the team that supports Call Center recruitment operations and phoning.
Work closely with Call Center management and other cross departmental staff to deliver on SLAs and cycle times.
Conduct on-going analysis of sample performance against benchmarks, identify areas for optimizing the staging, queueing, and calling of recruitment work, maximizing sample performance and productivity.
Maintain a close partnership with relevant Application Development, Panel Management, and other teams involved in the systems, and flows of work.
Ensure all methodologies agreed upon both internally with Data Science and externally with the MRC are adhered to, with a focus on eliminating any chance of quality escapes.
Oversight and management of activities around the development, maintenance, and delivery of Contact Center Capacity forecasts.
Ensure on-time delivery of key reports and analyses of Contact Center staffing by WFM associates.
Develop Data-Driven strategic project plans to maximize the accuracy and operational capacity of WFM generated tools and forecasts.
Work with Contact Center leaders to manage key people metrics like shrinkage and attrition, and work with the relevant groups to predict when new "hiring waves" are needed.
Work staff to detect, troubleshoot, and lead efforts to resolve data or system anomalies in a time-critical environment, and escalate to tech teams.
Manage relationships with the key vendors that supply Nielsen’s telephoning systems.
Maintain efficient operations and expense control
Attract, develop, and maintain high performance teams, while being a driver for team morale and a resource to remove roadblocks
Management & Disciplinary Action delivery, Annual Reviews, and business continuity planning.

Qualifications

Exceptional English skills (technical based) required
Prior formal people management experience (1-2 years minimum)
Prior experience in call center operations with outbound calling
Proven track record directly or indirectly managing, motivating, training, and directing a technical staff
Ability to set and manage to aggressive goals in a fast paced environment
Demonstrated success and effectiveness working in a time-critical production environment
Outstanding organizational and communication (verbal and written) skills, with great attention to detail.
Excellent leadership skills and proven ability to work effectively with other departments
Proficiency in Google Tools (Docs, Sheets,and Slides)
Proficiency in Data Analytics, Dialer systems, and command-based OS’s is a bonus

What you can expect:

Hybrid position
Workplace Computer Equipment
IMSS (Mexican Social Security Institute)
30 days of Christmas bonus (Aguinaldo)
16 days of vacation after the first year
Life Insurance
Major Medical Expense Insurance
9% Food Stamps
13% Savings Fund
50% Vacation Bonus

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

Postulación rápida

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technical leader empleos en guadalajara jal.

Contact Center Workforce Management Manager

Program Manager

Technical Project Manager - Associate(N)

SYSTEMS & APPLICATIONS ENGINEER

Key Leader | La Perla

Quality System Engineer

Sr. Test Development Engineer

Digital Insurance Project Manager (Fully Remote)

Electronic Engineer

L1 Support Hero

Program Manager (SMT)

Senior Delivery Readiness & Enablement Manager

HR Business Partner

Senior Internal Auditor

Quality Director

Sr Product Manager

Senior Consultant, OCM Training Developer

Associate Production Supervisor

Test Engineer

QA Engineer

Quiero recibir la alerta de empleo más reciente para technical leader en guadalajara jal.

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