20 publicaciones de empleo destacadas de channel mgr sr en ciudad de méxico, dif (¡Están contratando!)

Customer Support Representative (E-Commerce)
Hire Overseas —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
14d
Key Account Manager
Theramex —Ciudad de México, CDMX
- Mercadotecnia
- Inglés
- Microsoft Office
Senior Product Manager, Mexico Demand Gen Lead, Amazon Leo
Amazon Kuiper Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Apertura de nuevos negocios
- Licenciatura
Manager Account Executive
Visa International (Mexico) S.A. De C.V. —Polanco I Sección, CDMX
- Experiencia en ventas
- Mercadotecnia
- Inglés
Operations Manager (Finance)
Revolut —Ciudad de México, CDMX
- Administración de personal
- Negocios
- Experiencia en operaciones bancarias
13d
Sales Development Representative (Portuguese Speaking)
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Hospital
- Salesforce
- Seguro de vida
Postulación rápida
8d
Senior Key Account Manager, Mexico
Moose —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Disponible para viajar
14d
Senior Analyst, Multi-Asset Indices Product Management
S&P Global —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Maestría
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
9d
Merchant Strategy and Ops
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- Maestría
12d
MEX - Controller / Senior Finance Manager
Tidal —Ciudad de México, CDMX
- $3,600 a $4,140 por mes
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
Sr. Account Manager
Kids II Inc —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Makeup Brand Manager
Chanel —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Mercadotecnia
Banamex Subdirección Tarjetas de crédito Bancarias e Innovación
Citi —Ciudad de México, CDMX
- Tiempo completo
- Ingeniería
- Inglés
- Finanzas
2d
Senior Communications Manager - Mexico
Samsara —Ciudad de México, CDMX
- $1,147,500 a $1,350,000 por año
- Inglés
- Sin título de educación superior
- Presencial
- Permiso de maternidad y paternidad
Senior Marketing Specialist, Partner Marketing
Qualcomm —Ciudad de México, CDMX
- Doctorado
- Mercadotecnia
- Inglés
- Descuento de empleados
TikTok Shop and E-Commerce Manager
Hire Overseas —Ciudad de México, CDMX
- Home Office (Desde casa)
- Gestión de venta al por menor
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
14d
Senior Marketing Manager – GDL
CobaltoTalent —Ciudad de México, CDMX
- $70,000 a $100,000 por mes
- Tiempo completo
Postulación rápida
FinCrime Risk Manager (Investigations)
Revolut —Ciudad de México, CDMX
- Administración de personal
- Experiencia en operaciones bancarias
LATAM Distributor Manager
Videojet —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Disponible para viajar
Distribution Manager
Palo Alto Networks —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Oratoria

Quiero recibir la alerta de empleo más reciente para channel mgr sr en ciudad de méxico, dif

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Customer Support Representative (E-Commerce)

Hire Overseas
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 14 días

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Administración de personal
Inglés
E-commerce
Atención al cliente
HubSpot
SaaS
Habilidades de comunicación

Descripción completa del empleo

We're looking for a Customer Support Representative to handle high-volume customer support across a portfolio of consumer software and e-commerce products. You will manage inbound tickets, resolve customer issues, and handle non-templated requests that require genuine thinking rather than copy-paste responses.

This is not a script-following role. The products are diverse, the customer issues are varied, and the volume is high. You need to be a critical thinker who can read a situation, figure out what the customer actually needs, and resolve it cleanly without escalating everything to a manager. If you have a strong e-commerce support background, write clear English, and genuinely enjoy solving problems rather than routing them, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Work across a growing portfolio of consumer software products with over 1 million users
High-ownership support role inside a lean, fast-moving team that values judgment over process

What You'll Work On

High-Volume Ticket Management

Handle a high volume of inbound customer support tickets daily across multiple products and channels
Respond to customer inquiries accurately, clearly, and on time without relying on templated responses for every situation
Prioritize and triage tickets based on urgency, issue type, and customer impact
Maintain consistent response quality and tone across all customer interactions

Non-Templated Issue Resolution

Think critically through edge cases, unusual requests, and issues that do not fit a standard response
Resolve customer issues end to end without unnecessary escalation
Use good judgment to determine when a situation requires escalation versus when it can and should be handled directly
Document recurring issues and flag patterns to the team for product or process improvement

CRM and Project Management Tool Usage

Manage and track all support activity in HubSpot
Use ClickUp to manage tasks, follow-ups, and cross-functional coordination
Keep records clean, accurate, and up to date across both tools at all times

What You Bring

Proven customer support experience in an e-commerce environment with exposure to high ticket volumes
Strong written English with the ability to communicate clearly, professionally, and with appropriate tone across different customer situations
Critical thinking skills with the ability to handle non-templated, ambiguous, or complex support requests independently
Proficiency with HubSpot for ticket and CRM management
Comfort using ClickUp or a willingness to learn it quickly
Highly organized with strong follow-through and the ability to manage a large queue without dropping tickets
Self-directed and reliable in a fully remote, async environment

Nice to Have

Experience supporting SaaS, software, or consumer app products in addition to e-commerce
Familiarity with browser extensions, AI tools, or consumer tech products
Background working in a multi-product or holding company environment
Experience working async across multiple time zones

How to Apply

Please include:

Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your e-commerce customer support experience, and walking through how you handled a complex or non-standard customer issue that required independent judgment

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are a clear thinker, a strong writer, and want to own customer support across a growing portfolio of software products without being handed a script for every situation, this role gives you the autonomy and the direct impact to do your best work.

Application Process Overview

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

Initial Application - Submit your application and complete our prequalifying questions
Video Introduction - Record an video introduction to showcase your communication skills and work experience
Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
Recruitment Interview - Initial screening with our talent team
Executive Interview - Meet with senior leadership to discuss role alignment
Client Interview - Final interview with the client team you'd be supporting
Background & Reference Check - Professional reference verification
Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Postulación rápida

Refina tu búsqueda

channel mgr sr empleos en ciudad de méxico, dif

Customer Support Representative (E-Commerce)

Key Account Manager

Senior Product Manager, Mexico Demand Gen Lead, Amazon Leo

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Operations Manager (Finance)

Sales Development Representative (Portuguese Speaking)

Senior Key Account Manager, Mexico

Senior Analyst, Multi-Asset Indices Product Management

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MEX - Controller / Senior Finance Manager

Sr. Account Manager

Makeup Brand Manager

Banamex Subdirección Tarjetas de crédito Bancarias e Innovación

Senior Communications Manager - Mexico

Senior Marketing Specialist, Partner Marketing

TikTok Shop and E-Commerce Manager

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Distribution Manager

Quiero recibir la alerta de empleo más reciente para channel mgr sr en ciudad de méxico, dif

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