9 publicaciones de empleo destacadas de helpdesk en interlomas méx. (¡Están contratando!)

Software Support Engineer
Markem-Imaje —Ciudad de México, CDMX
- Incluye fines de semana
- ERP systems
- Inglés
- Experiencia en bases de datos
- Seguro dental
- Seguro de vida
3d
Sr. IT Operations Technician
Crunchyroll, LLC —Ciudad de México, CDMX
- Disponible para viajar
- Presencial
SPECIALIST II, END USER COMPUTING
Qualfon —Juárez, CDMX
- Tiempo completo
AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operational Procurement & Client Service Desk Senior Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
Operational Procurement & Client Service Desk - Consultant
Chain IQ Group —Ciudad de México, CDMX
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)
HOS247 LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Experiencia en ventas
- Inglés
Postulación rápida
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida

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CLUB IRLANDES DE RAQUETA S.A DE C.V —Jardines de la Herradura, Méx.
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Software Support Engineer

Markem-Imaje -
Ciudad de México, CDMX

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Información del empleo

Hace 3 días

Beneficios

Seguro dental
Seguro de vida

Cualificaciones

Visual Basic
C#
ERP systems
Inglés
Experiencia en bases de datos
SQL
Desarrollo de software

Descripción completa del empleo

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

As a member of the PI Helpdesk (Packaging Intelligence) you will be part of an international team providing advanced software support for industrial automation solutions used by leading manufacturers worldwide.

This is an opportunity to join a newly established support hub in Mexico, working alongside colleagues across Europe, Asia and the Americas. You will troubleshoot complex software solutions that integrate production lines, printers, databases and ERP systems in industries such as Food & Beverage, Pharmaceutical and Consumer Goods.

New hires will complete in-person training in the office Monday through Friday for the first 1-2 weeks, 8:30am-5:30pm. Once training is complete, flexibility to cover shift hours 6:00am-2:30pm will be required to support our international customer base, working in a hybrid environment with onsite office work days Tuesday and Thursday.

What you will do:

Act as the first point of contact for software related support requests from regional and international customers.
Troubleshoot complex software issues and provide accurate, timely resolutions.
Investigate incidents involving applications, databases, servers and industrial communication.
Develop your technical skills in tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.
Build strong, trust-based relationships with customers through proactive and clear communication.
Manage support cases via phone, email and ticketing system while meeting SLA expectations.
Collaborate with global colleagues (Support, Engineering, Project Management) to investigate and resolve complex issues.
Document investigations, resolutions and best practices to continuously improve the team's knowledge base.
Continuously expand your technical knowledge through training and hands-on experience.
Identify and prioritize issues appropriately.
Support software deployments and customer implementations when required.
Perform other duties as required to support the team.

What you need to have:

Technical education or relevant experience in: Engineering, IT, Computer Science or a related field.
2+ years of experience in software support, software development or technical application support.
Experience with one or more programming languages such as VB.NET, C#.
Intermediate knowledge SQL or similar database query languages.
Understanding of Windows environments, networking and server-client software structures.
Strong analytical and troubleshooting skills and ability to work under pressure and to prioritize tasks.
Excellent communication skills and reasoning ability.
Ability to work independently while collaborating within an international team.
Excellent English proficiency (spoken and written).
Flexibility to start the workday early (typically around 6:00 AM) to support customers across different time zones.
Flexibility to participate in a compensated on-call rotation (approximately one weekend every 7-9 weeks).
Availability to travel for project-related activities or training. (<5%)

Nice to have:

Experience in an industrial environments or production systems.
Knowledge of ERP integrations.
Familiarity with OPC, PLCs or industrial communication protocols.
Experience supporting production or automation systems.
Spanish proficiency.

You’ll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

What we offer:

Competitive salary and benefits
Year bonus based on personal and team goals
Work Arrangement : Hybrid, attend the office Tuesday and Thursday.
Defined career path in the Software team
Other possible career paths
Onboarding and training process
Performance based yearly merit increase
Health Insurance for employees and legal dependents total paid by the company
Dental help
Life Insurance
Vouchers for groceries
Saving Fund
Employee Assistance Program

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alter applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity on an invitation to apply for a job, or for a job offer contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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helpdesk empleos en interlomas méx.

Software Support Engineer

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