20 publicaciones de empleo destacadas de software engineer iii, web ecosystem en cdmx (¡Están contratando!)

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Digital Experience Manager

H&M -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 1 día

Cualificaciones

Análisis web
Plurilingüe
Mercadotecnia
Análisis de negocios
Inglés
Licenciatura
Negocios
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Descripción de la empresa

Descripción del empleo

About the Role

As a Digital Experience Manager, your main focus will be to manage interaction with customer support; Guide E-com Leads based on executional plan; and Optimize overall digital performance based on QCP and Global guidelines.

This on-site role reports into our Commercial Manager and is based out of Mexico Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Digital commercial customer planning
Translate QCP into daily site activity plan across customer groups, including content publishing (e.g., start page, navigation)
Optimize overall digital performance based on QCP and Global guidelines
Digital experience optimization
Secure full funnel optimization of the holistic digital customer experience on .com and app
Plan analysis of sales performance, web analytics, user behavior and A/B testing to generate hypothesis and identify actions to improve digital sales, profit, brand perception, customer lifetime value, etc.
Review results and conclusions of tests and actions, and share learnings with Sales Market teams and Global functions to continually optimize digital experience, customer journey, and inform Global development roadmap
Continually monitor and optimize delivery, payment & return options and fees to drive overall digital profit growth
Drive implementation of post-purchase strategies, new capabilities and roll-outs
Manage interaction with customer support
Raise incidents with Global / Business Tech
Collaboration
Plan digital execution together with Commercial Manager and Commercial Lead General Information
Guide E-com Leads based on executional plan
Leverage Commercial Business Analyst for analysis and testing

Requisitos

Who You Are:

Bachelor’s degree in Business, Marketing, Economics, or related field
Deep understanding of digital channel and commercial implications
Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities
Strong analytical, planning, and communication skills
Excellent communication skills, fluent in English
3–4+ years’ experience in eCommerce, preferably in fashion
Experience within ecommerce with understanding of the total digital ecosystem and its synergies
Experience leading cross-functional collaboration and influencing without formal authority
Advanced proficiency in both English and Spanish.

Información adicional

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

Postulación rápida

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