20 publicaciones de empleo destacadas de it support en ciudad de méxico (¡Están contratando!)

(Fluent English) Technical Support Consultant (remote)
SupportYourApp —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
Postulación rápida
17h
Technical Support Engineer
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- JavaScript
8d
Application Support Analyst 2
BlackLine —Ciudad de México, CDMX
- Microsoft Office
- SQL
- Licenciatura
6d
Technical Support - Help Desk
Teva Pharmaceuticals —Nápoles, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
Agente bilingüe vespertino - tech support only - part time
Computacenter Mexico —Juárez, CDMX
- $6,000 a $10,000 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
1d
IT Service Desk Agent ( Brasil –Sao Paulo / Remoto )
GSB Solutions —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Español
- Inglés
- Licenciatura
Postulación rápida
Technical Support Engineer
Wärtsilä —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
1d
Application Support Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Desarrollo de software
Technical Support Engineer 2 (Mexico City)
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Linux
- Plan de adquisición de acciones empresariales
On-Site Technical Support L2
Stefanini Latam —Miguel Hidalgo, CDMX
- Oracle
- Administración de personal
- Informática
9d
Director, Technical Support Engineering
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Informática
- DevOps
- Plan de adquisición de acciones empresariales
Technical Support Intern
Klar —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Postulación rápida
Ingeniero de Soporte Técnico en sitio (Vallejo, CDMX)
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Ingeniería
- Licenciatura
0069 Support IT
ALTEN MÉXICO —Ciudad de México, CDMX
- Ingeniería
- Inglés
- Linux
Postulación rápida
Analista Bilingüe (esp/ing) - tech support only
Computacenter Mexico —Juárez, CDMX
- $10,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
Product Support Engineer
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Servicio al cliente
- Análisis de datos
- Permiso de maternidad y paternidad
4d
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
HelpDesk Support Specialist (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Agente trilingüe (ing/esp/pt) - tech support only
Computacenter Mexico —Cuauhtémoc, CDMX
- $19,000 a $23,000 por mes
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Descuento de empleados
- Horarios flexibles
Postulación rápida
Service Desk Technician I
Global Excel Management —Del Valle Centro, CDMX
- Bilingüe
- Microsoft Excel
- Administración de personal

Quiero recibir la alerta de empleo más reciente para it support en ciudad de méxico

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(Fluent English) Technical Support Consultant (remote)

SupportYourApp -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 17 horas

Cualificaciones

Plurilingüe
Inglés
SaaS
Herramientas para desarrolladores

Descripción completa del empleo

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding technical support via chats and emails;
Manage customer support tickets and maintain a 24-hour response SLA;
Attend regular engineering planning sessions to stay informed on upcoming releases, migrations and product changes;
Prepare and lead recurring support retrospectives, identifying customer trends and helping Engineering prioritize improvements;
Review AI chatbot conversations and optimize Inkeep rules, workflows and responses to improve support quality;
Maintain and improve customer-facing documentation and self-service resources in GitBook;
Improve support systems and processes, including Zendesk workflows, automations and Linear ticket management;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI.

What you need to succeed in this role:

Excellent English communication skills (at least C1 for both spoken and written);
Experience with Zendesk, including workflow optimization, automations and support operations;
Troubleshooting skills, including the ability to distinguish between product bugs, user environment issues and third-party platform limitations;
Experience with Linear or similar modern ticketing and prioritization platforms;
Ability to translate technical concepts into clear, user-friendly language and communicate with both engineers and non-technical users;
Understanding of software releases, migrations and their potential impact on customers and product performance;
Organizational skills, including the ability to identify trends, run support retrospectives and turn insights into actionable feedback;
An AI-first approach, using AI tools to reduce repetitive work and improve chatbot/FAQ automation;
Ability to read and interpret logs (JSON) and troubleshoot issues using tools such as Grafana, browser developer tools and changelogs;
Experience managing incidents, identifying patterns during ticket surges and communicating proactively with customers and internal teams;
Understanding of cross-platform web applications, native applications and common data migration risks such as data loss, malformed records and parsing errors;
Ability to learn and follow precise procedures;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

Experience with CRM systems;
Familiarity with reselling/marketplace platforms.

Benefits:

Fixed schedule: Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code: 2ZI

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para it support en ciudad de méxico

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