Important IT company At the Latin American level, growth requires:
Application Support Analyst – EDI Technician, FTP, Customs/ABI
Key Responsibilities
EDI Transaction Support
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Provide day-to-day application support for EDI transactions and file-based integrations.
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Basic understanding of XML, JSON, fixed length message formats, etc
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Troubleshoot EDI failures, missing/rejected files, formatting issues, data discrepancies, and transmission errors.
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Coordinate with internal teams, clients, and vendors to resolve EDI processing issues.
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Support EDI testing during client onboarding, Application fixes, enhancements, or application changes.
FTP / FTP2 File Transfer Support
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Support FTP-related activities, including coordination with the FTP group for requesting FTP accounts for vendor’s, password changes, connectivity issues, access updates, and file transfer requirements.
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Troubleshoot file transfer failures, directory issues, permission problems, credential issues, and delayed or missing files.
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Validate successful file movement after FTP password changes, configuration updates, or access modifications.
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Ensure secure and accurate exchange of files between internal systems and external partners.
Client Testing & Meeting Support
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Support testing and validation of the layouts, including file structure, field mapping, formatting, required fields, and business rule compliance.
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Identify and report layout mismatches, missing data, invalid values, or file formatting issues.
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Coordinate with QA, development, business, and client teams for testing and issue resolution.
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Participate in client/internal meetings to review layout requirements, testing results, defects, and required changes.
ABI / Customs Support
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Support ABI/customs-related uploads and downloads and monitor customs data exchange processes.
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Troubleshoot customs file failures, rejected records, missing shipment data, incorrect customs information, and processing errors.
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Coordinate with business and technical teams to resolve customs processing issues.
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Support reruns, retransmissions, and reprocessing customs/ABI files as needed.
Southern Border Customer & Application Support
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Provide general Application support for Southern Border customers.
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Monitor customer-impacting application issues, data flow problems, transaction failures, and processing delays.
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Investigate application errors, system exceptions, failed jobs, and data processing issues by analyzing logs, file outputs, error messages, and reports.
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Coordinate with development, QA, infrastructure, database, FTP, business, and vendor teams for timely resolution.
SMC Change, Incident & Request Support
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Review, track, and support open changes in SMC or similar service/change management tools.
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Verify Application defects, application errors, change requests, and support tickets.
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Update tickets with investigation details, root cause notes, resolution steps, and current status.
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Support change validation, post-implementation verification, Application readiness checks, and SLA-focused follow-up.
Testing, Retriggers & Reprocessing
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Provide test support for enhancements, client changes, Application fixes, and system upgrades.
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Perform or coordinate retriggers, reruns, retransmissions, and reprocessing failed files, jobs, transactions, or application processes.
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Validate successful completion of retriggered or reprocessed transactions and confirm business impact resolution.
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Maintain documentation for testing outcomes, defects, retrigger steps, and resolution details.
Required Skills & Experience
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Strong experience in Application Support, EDI Support, or Integration Support.
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Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.
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Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.
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Experience with testing, structured file validation, data mapping, and file troubleshooting.
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Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.
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Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.
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Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.
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Fluent in Spanish and English to interact with teams and Vendors
Preferred Skills
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Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations.
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Experience supporting Southern Border customer applications or customs-related systems.
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Basic SQL knowledge for data validation and troubleshooting.
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Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.
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Experience with batch monitoring, job reruns, file reprocessing, and Application validations.
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A plus if a candidate has Cargowise experience.
ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type: Remote.
Location: Mexico
Salary: $95,000 GROSS
Benefits: Excellent superior benefits.
