16 publicaciones de empleo destacadas de helpdesk engineer en mexico (¡Están contratando!)

AI Engineer
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Support Engineer
Wärtsilä —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
10d
Remote Migration testing engineer
NTT Ltd —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Administración de personal
- Java
- Seguro de vida
8h
Soporte Técnico / Support / ITSM - Publicación vencida
Spark Technologies —Mexicali, B.C.
Gualapack Mexico - Corporate Information Systems Systems Engineer
GualaPack Spa —Puebla, Pue.
- Administración de personal
- Informática
- Inglés
Engineer NDS Migration
Infosys —Guadalajara, Jal.
- Azure
- Administración de personal
- Java
Postulación rápida
Remote SDET (QA Automation)
NTT Ltd —México, Méx.
- Tiempo completo
- Azure
- Administración de personal
- Java
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Junior IT Systems Engineer
KAL ATM Software GmbH —City, Hgo.
- Correo electrónico
- Inglés
- SQL
Cloud DevOps Engineer
VASS Mexico —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Descuento de gimnasio
UNIX & SQL Production Support EngineerSoftware Development Specialist
NTT Ltd —Guadalajara, Jal.
- Azure
- Administración de personal
- Java
IT Network Operations Lead
l'Oréal —México, Méx.
- Incluye fines de semana
- Azure
- Gestión de venta al por menor
Postulación rápida
Azure Data & Platform Engineer - Serbia/Mexico - Remote
Worldwide Clinical Trials —México, Zac.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- Experiencia en bases de datos
Gualapack Mexico - Corporate IS System Engineer
GualaPack Spa —Puebla, Pue.
- Informática
- Inglés
- Licenciatura
ISP Network Support Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- PMP
Postulación rápida
Network Engineer
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- DevOps
- Inglés
Postulación rápida
VoIP Network Support Technician
VIVANT CORP —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida

More jobs to discover

Find similar jobs that you might be interested in.

Tech Support Engineer
Infosys —Ciudad de México, CDMX
Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across…
Postulación rápida
IT Engineer
Tellusicom INC —Ciudad de México, CDMX
Training opportunities: internal technical training, customer side technical training. Team & Project Collaboration: Cooperate with cross-functional teams to…
$25,000 a $40,000 por mes
Postulación rápida

Quiero recibir la alerta de empleo más reciente para helpdesk engineer en mexico

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

AI Engineer

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Special Forces team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Special Forces Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

Refina tu búsqueda

helpdesk engineer empleos en mexico

AI Engineer

Technical Support Engineer

Remote Migration testing engineer

Soporte Técnico / Support / ITSM - Publicación vencida

Gualapack Mexico - Corporate Information Systems Systems Engineer

Engineer NDS Migration

Remote SDET (QA Automation)

Junior IT Systems Engineer

Cloud DevOps Engineer

UNIX & SQL Production Support EngineerSoftware Development Specialist

IT Network Operations Lead

Azure Data & Platform Engineer - Serbia/Mexico - Remote

Gualapack Mexico - Corporate IS System Engineer

ISP Network Support Engineer

Network Engineer

VoIP Network Support Technician

More jobs to discover

Quiero recibir la alerta de empleo más reciente para helpdesk engineer en mexico

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado