20 publicaciones de empleo destacadas de customer experience en león, gua (¡Están contratando!)

OTR Manager Jr., Last Mile Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —León, Gto.
- Incluye fines de semana
- Inglés
- Bachillerato
- Gestión de venta al por menor
REGIONAL FINNACES ACCOUNTING PROFESSIONAL - OTC ACCOUNTANT TECHNICIAN
OPmobility —León, Gto.
- Microsoft Office
- Licenciatura
Regional Purchasing Manager
PANGEA —Ciudad Industrial, Gto.
- Hasta $77,777.77 por mes
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
- Seguro de vida
Postulación rápida
3d
OTR Area Manager , Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —León, Gto.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Dispatch Representative | Weekends
Rapido Solutions Group —León, Gto.
- Incluye fines de semana
- Bilingüe
- Administración de personal
- Servicio al cliente
- Seguro dental
- Seguro de la vista
11d
REGIONAL SUPPLY CHAIN EXTERNAL FLOWS PROFESSIONAL - PLANNING TRANSPORT
OPmobility —León, Gto.
- Incluye fines de semana
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
4d
Educator | ALTACIA
Lululemon —León, Gto.
- Incluye fines de semana
- Servicio al cliente
- Bachillerato
- Disponible para viajar
Community Specialist | ALTACIA
Lululemon —León, Gto.
- Incluye fines de semana
- Servicio al cliente
- Bachillerato
- Disponible para viajar
11d
Sr Technical Product Manager Specialist
HERE Technologies —León, Gto.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
MX Store Manager | ALTACIA
Lululemon —León, Gto.
- Incluye fines de semana
- Administración de personal
- Experiencia en ventas
- Bachillerato
PLANEADOR DE MATERIALES
HC Proyectos e Ingenieria —León, Gto.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- ERP systems
Postulación rápida
11d
REGIONAL NETWORK DESIGN EXPERT - MONTERREY NL
OPmobility —León, Gto.
- ERP systems
- Maestría
- Licenciatura
12d
Local Team Lead Digital Services
Siemens Energy —León, Gto.
- Tiempo completo
- Informática
- Inglés
- Licenciatura
2d
Quality Engineer
PANGEA —Ciudad Industrial, Gto.
- Hasta $22,222.22 por mes
- Tiempo completo
- Inglés
- Capacidad analítica
- Licenciatura
- Seguro de vida
Postulación rápida
8d
Maintenance Automation Engineer
E80 Group —León, Gto.
- Desde $27,000 por mes
- Tiempo completo
- Microsoft Excel
- Mantenimiento
- Inglés
- Seguro de vida
Postulación rápida
5d
Full Stack Laravel + React Developer - Remote, Latin America
Bluelight Consulting —León, Gto.
- Tiempo completo
- Home Office (Desde casa)
- JavaScript
- Desarrollo de software
- Vacaciones adicionales o permisos con goce de sueldo
App Dev Project Manager
UST Global —San Francisco del Rincón, Gto.
- Administración de personal
- Seguro de vida
ACCOUNT MANAGER TRAINEE
QIMA —León, Gto.
- $12,000 a $12,500 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Postulación rápida
Process Quality Engineer
HC Proyectos e Ingenieria —León, Gto.
- Tiempo completo
- Administración de personal
- Inglés
- Ensamblaje
- Seguro de vida
Postulación rápida
Fullstack PHP developer (Magento 2 + WordPress) - Remote. Latin America
Bluelight Consulting —León, Gto.
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Experiencia en bases de datos
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo

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OTR Manager Jr., Last Mile Operations

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. -
León, Gto.

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Información del empleo

Tiempo completo

Cualificaciones

Inglés
Bachillerato
Gestión de venta al por menor
Liderazgo

Descripción completa del empleo

DESCRIPTION

Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Delivery Shift Manager Jr should coach and mentor the PA team (hourly) to ensure that performance objectives are met and building positive employee relations and bench strength for the organization. The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.

Job Specifics:

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.

#AmazonMexico

Key job responsibilities

Create balance between “Work hard” and “Have fun” with associates under scope
Ensure the team execution to accomplish the business goals
Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
Processes Mapping activities.
Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
Follow up the KPIs of operations within the delivery station.
Actively supports and promotes organization change.
Dive deep analysis of KPIs
Support the ACES team, customer service or other upcoming goals.
Measure drivers’ performance, discipline and customer experience service
Internal audits execution.
Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes

A day in the life
A day in life can include activities such as:
1.- Gemba walk and audit the plan
2.- Shift start up
3.- Execution of safety audits, walks, stand up meeting.
4.- Verify daily ops plan, volume, staff assistance, routes planning.
5.- Conduct engages with associates, hourly gemba walk, performance audits, quality inspections.
6.- Complete reporting (Daily Ops plan, Shift Recap Board, End of shift report). Bridge any misses in reporting tool.
7.- Hold end of shift meeting with leadership team to review performance opportunities and necessary actions moving forward.
8.- Conduct End Of Shift (EOS) hand-off to incoming Shift manager (in person or email) and create next day plan.

BASIC QUALIFICATIONS

High school diploma
Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
1+ years of leadership experience in a retail, distribution or similar environment experience

PREFERRED QUALIFICATIONS

Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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customer experience empleos en león, gua

OTR Manager Jr., Last Mile Operations

REGIONAL FINNACES ACCOUNTING PROFESSIONAL - OTC ACCOUNTANT TECHNICIAN

Regional Purchasing Manager

OTR Area Manager , Amazon Logistics

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REGIONAL SUPPLY CHAIN EXTERNAL FLOWS PROFESSIONAL - PLANNING TRANSPORT

Educator | ALTACIA

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MX Store Manager | ALTACIA

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Quiero recibir la alerta de empleo más reciente para customer experience en león, gua

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