Local Team Lead DS
Job Profile: Local DS Team Lead Role Summary: The Local DS Team Lead is responsible for overseeing the day - to - day operations of the local IT /OT team, ensuring efficient and effective support for all IT /OT - related issues within the organization. This role involves managing a team of IT /OT technicians, coordinating IT /OT projects, and maintaining the local IT /OT infrastructure. The Local IT Team Lead will work closely with other departments to ensure seamless IT /OT service delivery. He, as well as his team also is part of the global support and project teams and will support globally where needed. Key Responsibilities: • Lead and manage the local IT team, providing guidance, support, and mentorship. • Coordinate and prioritize IT /OT support requests to ensure timely resolution. • Oversee the setup, configuration, and maintenance of local and global IT /OT equipment and systems. • Monitor and manage local and global IT /OT infrastructure, including servers, networks, and security systems. • Collaborate with other departments to understand their IT /OT needs and provide appropriate solutions. • Take over project lead for strategic project on a local and international level. • Collaborate with the international IT team to ensure the functioning, maintenance and support of the global DT environment and the local installation in other sites (remotely). • Ensure compliance with IT /OT policies, procedures, and best practices. • Conduct regular performance reviews and provide feedback to team members. • Document and track IT /OT issues and resolutions using the organization's ticketing system. • Plan and execute IT /OT projects and initiatives to improve technology systems and processes. • Global Technical Support • Provide first - and second - line support globally for desktops, laptops, mobile devices, printers, and other IT/OT equipment. • Troubleshoot and resolve issues globally related to operating systems, business applications, hardware and network connectivity. • Stay updated with the latest IT /OT trends and technologies to provide innovative solutions. Qualifications: • Bachelor's degree in Information Technology, Computer Science, or a related field. • Proven experience in IT /OT support or a similar role, with leadership experience preferred. • Strong knowledge of IT /OT systems, hardware, software, and network troubleshooting. • Excellent problem - solving skills and the ability to work under pressure. • Effective communication skills, both written and verbal. • Ability to lead and motivate a team. • Familiarity with ITIL or other IT /OT service management frameworks is a plus. • Certifications such as CompTIA A+, Network+, or similar are advantageous. • SAP knowledge would be a plus • Proficient in local language and English is a must • Multilingual capabilities are a plus Personal Attributes: • Strong attention to detail and organizational skills. • Proactive and self - motivated with a commitment to continuous learning. • Handson mentality • Ability to adapt to different work environments and cultures. • Customer - focused with a dedication to providing excellent service. Location: [ Company Location] Job Type : Full - Time Reports To: Global Lead DT DS
