20 publicaciones de empleo destacadas de application support engineer en ciudad de méxico (¡Están contratando!)

Application Support Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Desarrollo de software
Technical Product Engineer - 100% Remote
Progressive Automations —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- ERP systems
- Inglés
Postulación rápida
Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
IT Engineer
Tellusicom INC —Ciudad de México, CDMX
- $25,000 a $40,000 por mes
- Tiempo completo
- Informática
- Mantenimiento
- Inglés
Postulación rápida
Strategic Student Program (SSP) - Application Support Engineer Intern
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Inglés
Technical Support Engineer
Bentley Systems —Ciudad de México
- Oracle
- Administración de personal
- Informática
Technical Support Engineer 1 (Mexico City)
DataDog —Ciudad de México, CDMX
- Incluye fines de semana
- Linux
- Plan de adquisición de acciones empresariales
Senior Technical Support Engineer
Bentley Systems —Ciudad de México
- Azure
- Habilidades de comunicación
Application Design Engineer
Schneider Electric —Ciudad de México
- Tiempo completo
- Experiencia en ventas
- Inglés
Technical Engineer II - Opportunity to relocate to Mexico City
HILTI —Puebla, CDMX
- Ingeniería civil
- Inglés
- Experiencia en construcción
Technical Support Engineer Jr.| Pre-Sales / Post-Sales | Telemetry and Tracking Solutions
Meride SA de CV —Coyoacán, CDMX
- $14,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Microsoft Office
Postulación rápida
Technical Support Advisory
Microsoft —Ciudad de México
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
Application Backend Engineer (Remote - Mexico)
Yelp —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Capacitación
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Support Engineer
NielsenIQ —Ciudad de México, CDMX
- $34,500 por mes
- Incluye fines de semana
- Azure
- Oracle
- Maestría
Postulación rápida
Sr Product Support Engineer
Meltwater Group —Ciudad de México, CDMX
- Incluye fines de semana
- Inglés
- Maestría
- Experiencia en bases de datos
Application Support Engineer Oracle Support
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- SQL
1d
Support Engineer L2 - Microsoft Dynamics 365
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Administración de personal
Technical Support Engineer
Smartly —Ciudad de México, CDMX
- Inglés
- SQL
Postulación rápida
Technical Support Engineer
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- JavaScript
8d
Purchasing Support Operations Specialist
Stellantis —Ciudad de México

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Application Support Engineer II, Mexico City (MX)

Swiss Re -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Gestión de incidentes
Inglés
Licenciatura
Desarrollo de software
Habilidades de comunicación

Descripción completa del empleo

Location: Mexico City, MX

About the Team

This team is responsible for second level user support in a global landscape. The Application Support Engineer will take a lead in providing primary support to Swiss Re's Corporate Solutions business users, covering primarily (North America and Latin America or EMEA) as part of a team that supports a Global community. This position is to provide great service to our internal customers, by monitoring and managing applications globally, to maximize availability, to alert internal customers to outages, escalating service affecting issues as appropriate and to restore service as quickly as possible through own efforts, or through appropriate referral.

You will have the opportunity to become a functional expert in the end-to-end process and system landscape of a commercial insurance company building a strong base of knowledge. The application landscape is dynamic and the support this team will provide will evolve over time.

You will work collaboratively in a globally distributed team environment. The role will report to the Regional Lead responsible.

About the Role

Provide support through Incident Management. Incident Management includes identifying, analyzing and correcting the incident from recurring in the future. Either technical or functional issues cause incidents. Incidents disrupt the business and your goal is to restore normal service operations as quickly as possible. You will be the users advocate so you will need to listen, understand their incident and see it to resolution. Through your learnings, you will become an expert of the functional applications as well as the business processes used.

Provide technical analysis. Our application landscape is broad and consists of multiple applications which are integrated. You will need to understand the technical dependencies of these applications in order to support the user community with their issues.

Prepare to take support over from the Development Teams. For each application onboarded, there is a significant amount of time planned for knowledge transfer from the current support teams. You will need to listen, understand and document what you learn. You will need to apply these learnings throughout the job.

Monitor the health of the applications. If there is a degradation in performance, you will need to take the steps to rectify it. This includes coordination with other parties such as the Major Incident Management team and Application Development Team. You may need to restart servers or flush messaging queues. This will require experience with technical issue troubleshooting and a solid understanding of the end-to-end application and infrastructure landscape. Requires the ability to interact intelligently with technical teams (i.e. application development, network, database, cloud operations etc.) and guide them to issue resolution. In cases of application outages, you will need to manage unplanned user communications.

Problem Management Oversight. This includes analysis and coordination with other teams until the problem is fully resolved. A problem could be a cluster of similar incidents given to the dedicated application team to resolve. Users could have been given a workaround, but you will be the advocate for the customer to make sure their incident is fully resolved even after a work around is provided.

Interact with users and members from other teams. During Incident & Problem Management, the users will depend on you to see their incidents are resolved. This could depend on you reaching out to other teams or users to obtain the information to "fix" the problem. You will need to communicate with them via email, instant messaging and phone calls. Doing this successfully will build your network of resources.

Propose System Improvement Candidates. You will look for opportunities and propose application changes with a goal to reduce the volume of tickets raised by users and increase the customer experience within the applications

As an Application Support Engineer, you will be a role model and mentor to the other members of the team. The team will look to you to take on the more complex incidents and lead the support of the more complex applications. In addition, you will be responsible for occasional project work assigned by the Regional Lead.

About You

Ability to speak and write English fluently

Obtained a four-year college degree or equivalent is highly preferred

Minimum of 5 years of professional experience in an equivalent position

Excellent written and verbal communication skills

Customer and people relationship skills

Knowledge of Commercial Insurance is a plus

Business acumen and mindset – Foundational understanding of business and how IT supports the delivery of business goals. Seeks to understand the end-to-end process, needs of business teams, and utilizes that knowledge to advocate for them through the issue resolution process.

Highly motivated individual who can think analytically and is enthusiastic to learn new things quickly

Ability to complete work independently or in cooperation with others

Organized and able to work effectively under tight deadlines

Technical aptitude and mindset - Understands fundamentals of software development (i.e. programming, database, network, etc) though no programming will be required in the role. Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues. Ability to identify root cause of issues in a cloud-based environment is a plus.

Ability and willingness to transfer knowledge and experience to colleagues

Actively offer assistance to others, seeks opportunities to “pitch in” and help colleagues

Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements

**Please send the resumes in English

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

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Reference Code: 137337

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Quiero recibir la alerta de empleo más reciente para application support engineer en ciudad de méxico

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