20 publicaciones de empleo destacadas en next contact (¡Están contratando!)

New Patient Care Specialist
Elevate and Delegate —Desde casa
- $27,000 a $30,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Habilidades de comunicación
Postulación rápida
Business Development Manager
NovaDeck —Desde casa
- Desde $175 por hora
- Medio tiempo
- Home Office (Desde casa)
- CRM software
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
12d
Contact Center Support Specialist
ABB Robotics Mexico S.A. de C.V. —San Luis Potosí, S. L. P.
- Administración de personal
- Salesforce
- Inglés
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
12d
Early Careers Talent Administrator & Coordinator, French Speaking - Mexico (Remote)
WilsonHCG —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Disponible para viajar
- Reclutamiento
12d
Inbound Customer Support (On-Site Cancun)
Cancun Employees —Cancún, QRoo.
- Inglés
- Microsoft Office
- Bachillerato
Postulación rápida
Customer Service Representative - Cancun
Cancun Employees —Cancún, QRoo.
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Sales Coordinator
REMOTE TECH SOLUTIONS SL —Desde casa
- $17,380 a $34,700 por mes
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Postulación rápida
22h
Phone Support Specialist - Spanish
Revolut —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Servicios financieros
6d
Customer Service Representative - Integon
Integon —Tijuana, B.C.
- Bilingüe
- Administración de personal
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
MEX - EL Customer Service Representative EFF
C.R. England —Querétaro, Qro.
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Adobe Workfront Administrator (Mexico - Remote)
Blue Acorn iCi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Gestión de venta al por menor
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
Customer Success Manager (Latin America Contractor)
Hearth —Desde casa
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Real Estate Lead Specialist | Appointment Setter
Idem Real Estate Ventures LLC —Desde casa
- $260,100 a $867,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
Claims Reporting Representative - Integon
Integon —Tijuana, B.C.
- Bilingüe
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Inside Sales Caller - T272M
Hyre —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Bachillerato
Agente bilingüe - tech support only!
Computacenter Mexico —Cuauhtémoc, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
- Descuentos y precios preferenciales
- Trabajo desde casa
Postulación rápida
5h
FBS Customer Care Agent (Call Center)
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
12d
Real Time Coordinator Cancun
One Company —Cancún, QRoo.
- $20,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Estacionamiento gratuito
Postulación rápida
Call Center Agent
RGT Global Connect —Monterrey, N. L.
- $18,000 a $24,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Bachillerato
- Programa de referidos
Postulación rápida

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New Patient Care Specialist

Elevate and Delegate -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$27,000 a $30,000 por mes

Cualificaciones

Plurilingüe
Experiencia en ventas
Inglés
Registros médicos
Habilidades de comunicación

Descripción completa del empleo

Status: Full-time

Location: Remote

Position Summary

The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team.

Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care.

Key Responsibilities

Lead Management & Conversion

Respond to all inbound leads within 5 minutes of receipt
Manage inquiries from phone, web forms, referrals, email, and fax channels
Conduct discovery calls to understand patient needs and motivations
Build rapport quickly and guide patients toward scheduling an evaluation
Strong consultative selling skills with the ability to uncover needs, build trust quickly, and guide prospects toward a decision.
Address common concerns related to cost, timing, insurance, and treatment options
Ensure every interaction ends with a clear next step

Insurance Verification & Financial Guidance

Verify insurance eligibility, benefits, and authorization requirements
Provide accurate financial estimates before the first visit
Explain payment options and financial agreements clearly and professionally
Assist cash-pay patients in understanding the value of care and available programs

Patient Onboarding & Coordination

Schedule evaluations and send onboarding materials
Ensure intake forms and required documentation are completed prior to appointments
Provide appointment reminders and proactive follow-up
Coordinate seamless handoffs to Patient Care Advisors and clinical teams
Maintain clear communication regarding patient goals, insurance status, and special circumstances

CRM & Documentation Management

Create and maintain accurate patient records in CRM and EMR systems
Document patient goals, referral sources, insurance information, and relevant notes
Ensure consistency and accuracy across all systems
Maintain high standards of data integrity and compliance

Personal Injury & Workers’ Compensation Support

Collect and document case information accurately
Coordinate lien agreements and supporting documentation
Work closely with billing and administrative teams on complex cases
Escalate legal or authorization concerns appropriately

Required

Fluent English and Spanish communication skills
2+ years of experience in patient coordination, healthcare intake, customer service, call center, admissions, or sales-focused healthcare roles
Strong phone presence and relationship-building skills
Experience handling sensitive information with professionalism and confidentiality
Excellent organizational and multitasking abilities
Ability to work independently in a remote environment
Strong attention to detail and follow-through

Preferred

Experience with CRM(Second Door or similar) and EMR systems(Prompt)
Insurance verification and healthcare benefits experience
Physical therapy, medical practice, healthcare services, or wellness industry experience
Sales, appointment-setting, or lead conversion experience

What Makes You Successful

You build trust quickly and naturally.
You are highly responsive and action-oriented.
You communicate with empathy, confidence, and professionalism.
You enjoy helping people navigate complex situations.
You are comfortable discussing insurance, finances, and treatment options.
You combine strong sales instincts with a genuine desire to help others.
You thrive in a fast-paced, mission-driven environment.

Language Requirements

Fluent English (required)
Fluent Spanish (required)

Compliance & Professional Standards

Maintain HIPAA compliance and patient confidentiality at all times
Follow company policies, procedures, and documentation standards
Demonstrate professionalism, accountability, and integrity in all patient interactions
Maintain accurate records and ensure compliance with healthcare regulations

Job Type: Full-time

Pay: $27,000.00 - $30,000.00 per month

Experience:

Patient Care Specialist: 3 years (Required)

Work Location: Remote

Postulación rápida

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