20 publicaciones de empleo destacadas de customer experience specialist en tlaquepaque, jal (¡Están contratando!)

Customer Experience Specialist
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Ingredion Incorporated (Corporate) —Guadalajara, Jal.
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Customer Care Specialist (Retention)
Nextiva —Guadalajara, Jal.
- Incluye fines de semana
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- Microsoft Excel
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Customer Account Specialist
Hewlett Packard Enterprise —Tlaquepaque, Jal.
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- Licenciatura
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8d
Eloqua Email Operations & Communication Specialist
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $53,350 a $80,000 por mes
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Bilingual Appointment Setter and Customer Support
Intugo —Zapopan, Jal.
- $19,500 por mes
- Tiempo completo
- Bilingüe
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- Captura de datos
- Estacionamiento gratuito
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2d
Sales Support Specialist (Guadalajara)
Fusion Worldwide —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
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- Seguro dental
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Product Support Specialist
Neostella —Guadalajara, Jal.
- $20,000 a $25,000 por año
- Tiempo completo
- Trabajo híbrido
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- Inglés
Postulación rápida
CONTACT CENTER SPECIALIST
Intugo —Ciudad Del Sol, Jal.
- $19,500 por mes
- Incluye fines de semana
- Experiencia en ventas
- Licenciatura
- Captura de datos
Postulación rápida
10d
Community & Digital Programs Specialist (Guadalajara or Mexico City)
BMC Software —Guadalajara, Jal.
- $335,925 a $559,875 por año
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- Mercadotecnia
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3d
Customer Service Specialist
Intugo —Zapopan, Jal.
- $19,500 por mes
- Tiempo completo
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- Inglés
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Postulación rápida
4d
Aviation & Aerospace Sourcing Specialist
Alegro Industries —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
3d
Immigration Intake Specialist
Galan Law Firm —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
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- Salesforce
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10d
Sr. Customer Support Specialist - (Mexico/Remote)
Neumo Holdings LLC —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
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Contracts Specialist
HP —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Powerpoint
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2d
Freelance In-Person Event Specialist - Zapopan, Jalisco, Mexico
Visit.org —Zapopan, Jal.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Disponible para viajar
Postulación rápida
11d
HR Business Solutions Data Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
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8d
Order Management & Finance Operations Specialist
Alegro Industries —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
3d
Order Entry Specialist
Intugo —Ciudad Del Sol, Jal.
- $22,000 a $26,000 por mes
- Tiempo completo
- CRM software
- Administración de personal
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
10d

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Customer Experience Specialist

Global Fleet Management -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Desde $30,000 por mes

Cualificaciones

Gestión de cuentas

Descripción completa del empleo

Positrace is a profitable, founder-led SaaS company specializing in GPS fleet tracking, AI-powered dash cameras, and asset management solutions. As we continue to grow internationally, we're looking for a Customer Experience professional who is passionate about building strong customer relationships.

As a Customer Experience Specialist at PosiTrace you will work in a fast-paced, high-volume environment where customers are a priority and issues need to move quickly. You will manage a portfolio of customers with different needs, levels of engagement, and expectations.

Different teams may naturally approach customer needs from different operational perspectives and priorities. As a CES, part of your role is to bring the customer perspective into those conversations, align the right stakeholders, and help drive issues toward timely and effective resolution. Part of your responsibility is to recognize that gap, advocate for the customer, and bring the right people together to move things forward.

Your primary focus is the health and success of the customer relationship. You will work to ensure customers are satisfied, receiving value from our solutions, and positioned for a strong long-term partnership with us.

While the CES does not own the sales process, you play an important role in retention and growth. When a healthy account presents an opportunity for expansion, you will partner closely with the Account Management team to ensure the relationship, timing, and customer experience support a successful commercial conversation.

This is a role for someone who takes ownership. You will not always have a perfect process, a complete handoff, or every answer available. Our organization is continuously evolving, and priorities can change quickly. Training will happen largely on the job, so we are looking for someone experienced enough to assess a situation, determine what needs to happen, and take action without waiting for step-by-step instructions.

We also expect you to bring structure to the work. With a high volume of customers and competing priorities, organization, follow-up, documentation, and attention to detail are essential. A customer cannot become an afterthought simply because the team is busy.

What makes this role rewarding is the opportunity to build meaningful, long-term relationships with customers and see the impact of your work throughout their journey with us. You will become a trusted point of contact for the customers you support, helping them navigate challenges, achieve their goals, and get lasting value from their partnership with PosiTrace.

You will also be part of a collaborative and multicultural team that genuinely enjoys working together. We support one another, share ideas and experiences across markets, and celebrate our wins as a team. If you enjoy connecting with people, solving real problems, learning from different perspectives, and seeing the relationships you build turn into long-term customer partnerships, there is a lot of fulfillment in this role.

This environment may not be the right fit if:

You need fully established processes and detailed instructions before taking ownership.
You prefer a predictable workload with clearly defined priorities at all times.
You are uncomfortable challenging internal teams when a customer issue requires greater urgency.
You see customer service as simply responding to requests rather than proactively preventing problems.
You prefer to wait for another team to solve an issue rather than coordinate the people needed to resolve it.
You are primarily motivated by sales ownership or closing commercial opportunities.
You become frustrated when processes change or when you need to help build the process yourself.
You need extensive formal training before becoming comfortable managing customers independently.
You struggle to stay organized when managing multiple accounts, issues, renewals, and priorities simultaneously.

This role is a strong fit if:

You naturally take ownership when something is unclear or falling through the cracks.
You can manage a demanding customer portfolio without losing sight of the details.
You are comfortable saying, “This isn't working for the customer; here's what we need to do.”
You know how to distinguish between a customer who is simply asking for help and a customer who is genuinely at risk of leaving.
You can work across teams and influence people who do not report to you.
You are proactive rather than reactive.
You enjoy improving processes while simultaneously managing the day-to-day workload.
You understand that retention is everyone's responsibility, but you are willing to be the person who makes sure it actually happens.

Why Join PosiTrace?

Work with a collaborative international team across Canada and Mexico
Opportunity to make a meaningful impact on company and customer relationship
Be part of a growing technology company where your ideas and initiatives matter

At PosiTrace, the customer experience function sits at the intersection of relationship management, operational execution, problem solving, and revenue protection.

If you are looking for a role where you can take ownership, make an immediate impact, and help build a stronger customer experience function while the organization continues to evolve, we'd like to hear from you.

Postulación rápida

Refina tu búsqueda

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Quiero recibir la alerta de empleo más reciente para customer experience specialist en tlaquepaque, jal

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