New Life Mexico, part of the global network of In Vitro Fertilization clinics and Surrogacy Agencies which currently operate in different Countries is pleased to announce the vacancy of highly organized, responsible and compassionate Medical coordinator, who will oversee and supervise the medical screening and treatment compliance of Egg donors and Surrogate mothers. For more information, please visit our website: https://www.newlifemexico.net
Key Responsibilities
- Oversee and monitor the full medical screening process of egg donors and surrogate mothers.
- Ensure all required medical tests, lab work, and evaluations are completed accurately and on schedule.
- Coordinate appointments with fertility doctors, clinics, and laboratories.
- Monitor strict adherence to treatment plans and doctor’s instructions.
- Provide clear explanations of medical protocols and answer questions. Serve as the primary point of contact between the clinic, doctors, donors, and surrogate mothers.
· Respond to IPs' emails on a daily basis, no later than within 12 hours;
· Respond to parents' inquiries via Viber, WhatsApp, Skype, and telephone;
· Plan programs in cooperation with the SM/ED Medical Coordinator;
· Monitor patient payments and forward information regarding upcoming programs to the Finance Department;
· Organize meetings with IPs and SM/EDs upon the IP's request;
· Ensure medical coordination of the program with the physician and keep IPs appropriately informed;
· Following oocyte retrieval or embryo transfer, inform IPs about the outcome of the procedure, including how the embryo transfer was performed, the number of oocytes/embryos obtained, and the number of embryos frozen;
· Coordinate with the IP regarding the number of embryos to be transferred and inform the physician and embryologist accordingly;
· Coordinate with the IP regarding the preferred sex of the embryo and inform the physician and embryologist accordingly;
· Provide the physician and embryologist with a weekly report on upcoming programs, upcoming patients, and information regarding the number and/or sex of embryos to be transferred for each specific IP;
· Maintain close communication with the SM/ED Medical Coordinator, patients, physicians, and embryologists;
· Send IVF results to patients immediately upon receipt of the HCG test results. In case of an unsuccessful outcome, send the patient a compassionate and supportive email emphasizing that they should not lose hope;
· Request Google reviews and ratings from all IPs who receive a positive HCG test result. Follow-up reminder emails should be sent when necessary;
· Accurately enter and maintain medical coordination information in the intranet system;
· Transfer pregnant IPs to the Pregnancy Care Coordinator via email and through the intranet system;
· Perform any other duties that objectively arise from the responsibilities of the Medical Coordinator, are related to the above-mentioned obligations, and/or are necessary for the proper fulfillment of duties established by the job description, employment agreement, or internal regulations.
- Provide guidance, reminders, and emotional support throughout the process.
- Maintain professional, empathetic communication at all times.
- Prepare regular status updates and reports for management.
- Maintain accurate and confidential medical and administrative records in Data Management System.
Skills and Qualifications
- Background in coordination, nursing, healthcare management, or related medical field.
- Previous experience in fertility, reproductive medicine, IVF coordination, or women’s health is highly preferred.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- High level of responsibility, discretion, and attention to detail.
- Ability to manage sensitive information with confidentiality.
- Proficiency in MS Office, Fluency in English
- Ability to work under pressure and meet strict timelines
Salary/Benefits:
· Bonus system on top of salary
· Multicultural environment
You can send your CV’s to: [email protected]
Please indicate “Medical coordinator” in subject line upon sending your CV, otherwise it will not be considered.
Job Type: Full-time
Work Location: In person
Job Types: Full-time, Commission, Permanent
Pay: $20,000.00 - $30,000.00 per month
Work Location: In person
