20 publicaciones de empleo destacadas de training & development supervisor en san pedro garza garcía, nle (¡Están contratando!)

Operations Supervisor
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
13d
Training & Development Supervisor
Stanley Black & Decker —Apodaca, N. L.
- Tiempo completo
- Recursos humanos
- Experiencia en manufactura
Ordering Supervisor
Versigent —Guadalupe, N. L.
- Administración de personal
- Inglés
- Microsoft Office
- Seguro de vida
9d
Welding Supervisor
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- Mejora continua
- Plan de adquisición de acciones empresariales
Senior Production Supervisor
Caterpillar —Santa Catarina, N. L.
- Incluye fines de semana
- Inglés
6d
Supplier Quality Management Sr Engineer (NPDI)
Vertiv —Monterrey, N. L.
- Correo electrónico
- Microsoft Office
- Licenciatura
- Mejora continua
14d
Digital Factory Manager
Jabil Circuit —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Executive, Retail Settlement
Inmar —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Customer Service Rep I
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Plan de adquisición de acciones empresariales
10d
Practicante de Soporte a Clientes y Socios
Alliance Virtual Offices —San Pedro Garza García, N. L.
- $8,000 a $10,000 por mes
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Working Supervisor – Credit Management & Customer Master Data (O2C)
Xylem —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Supervisor Production
Vertiv —Monterrey, N. L.
- Administración de personal
- ERP systems
- Sin disponibilidad para viajar
10d
Recruiter
Cornerstone Building Brands —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Analyst, Item MDM Operations
Vertiv —Monterrey, N. L.
- Correo electrónico
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
SUPERVISOR DE NEGOCIOS PROPIOS
Grupo Modelo —Nuevo León, N. L.
- Tiempo completo
Supervisor de Operaciones Jr
Essity Higiene y Salud —Anáhuac, N. L.
- Tiempo completo
- Administración de personal
- Bachillerato
- Matemáticas
Postulación rápida
Commodity Management Advisor (Plastics)
Celestica —Monterrey, N. L.
- ERP systems
- Licenciatura
- Disponible para viajar
Supervisor Mechanical Engineering
Vertiv —Santa Catarina, N. L.
- Licenciatura
- Mejora continua
- Disponible para viajar
Process Automation Supervisor
Corning —Apodaca, N. L.
- Inglés
- C++
- Controlador Lógico Programable
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Regional Medical Supervisor
Versigent —Guadalupe, N. L.
- Maestría
- Licenciatura
- Seguro de vida

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Operations Supervisor

CXCENTRODECONTACTO
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo
Hace 13 días

Cualificaciones

Administración de personal
Servicio al cliente
Inglés
Microsoft Office
Licenciatura
Capacitación
Liderazgo
Administración del tiempo

Descripción completa del empleo

Operations Supervisor

About One Call

One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. With more than 30 years of experience, One Call partners with insurance carriers, third-party administrators (TPAs), and self-insured employers to simplify the claims process and improve outcomes for injured workers.

Headquartered in Jacksonville, Florida, One Call delivers end-to-end healthcare coordination through an innovative, technology-enabled platform and a nationwide network of providers. Our mission is to ensure injured workers receive timely, high-quality care while delivering exceptional service to our clients and partners.

Position Summary

The Operations Supervisor is responsible for leading a team of Customer Service Agents (Care Coordinators) in a fast-paced contact center environment. This role focuses on driving operational excellence by coaching team members, monitoring performance, ensuring service quality, and achieving departmental KPIs.

The ideal candidate is an experienced people leader with strong analytical skills, excellent communication abilities, and a passion for developing high-performing teams while delivering outstanding customer experiences.

Key Responsibilities

Lead, motivate, and develop a team of Customer Service Agents (Care Coordinators).
Monitor daily operations to ensure productivity, quality, attendance, and service level goals are achieved.
Conduct regular coaching sessions, performance reviews, and action plans to support employee development.
Analyze operational metrics and identify opportunities for process improvements.
Handle customer, client, and operational escalations in a professional and timely manner.
Ensure compliance with company policies, procedures, and quality standards.
Partner with Operations Managers and support departments to achieve business objectives.
Monitor schedule adherence and workforce performance to maximize operational efficiency.
Prepare and communicate performance reports, trends, and recommendations to leadership.
Foster a positive, collaborative, and results-driven work environment.
Support onboarding, training, and continuous development initiatives for new and existing team members.

Qualifications

Required

Minimum of 3 years of experience in a BPO or contact center environment.
Previous leadership experience as a Senior Agent, Team Lead, Supervisor, or similar role.
Advanced English communication skills (written and verbal).
Strong leadership, coaching, and team development skills.
Experience managing KPIs, productivity, quality, and service metrics.
Proficiency with CRM systems, Microsoft Office, and reporting tools.
Excellent organizational, analytical, and problem-solving abilities.

Preferred

Experience in healthcare, medical scheduling, workers' compensation, insurance, or case coordination environments.
Experience leading customer service or operations teams supporting U.S.-based clients.
Bachelor's degree or equivalent professional experience.

Skills & Competencies

Leadership and people development.
Performance management and coaching.
KPI analysis and data-driven decision-making.
Conflict resolution and escalation management.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Adaptability in a fast-paced environment.
Customer-focused mindset with a commitment to operational excellence.
Continuous improvement and process optimization.

Work Environment

On-site BPO/contact center environment.
Fast-paced, performance-driven operation.
High-volume customer interactions and operational demands.
Cross-functional collaboration with Operations, Quality, Training, Workforce Management, and Client Services.
Flexibility to support changing business needs and operational priorities.

Benefits

Competitive base salary.
Law benefits.
Food vouchers.
Monday–Friday schedule.
Professional growth and career development opportunities.
Collaborative and dynamic work environment.

Schedule

Monday to Friday
9:00 am to 6:00 pm

Location

Dr. Roberto J. Cantú 2777, Ampliación Comercial Doctores, 64710 Monterrey, N.L.

Join One Call and lead a high-performing team dedicated to delivering exceptional customer experiences while helping injured workers access the healthcare services they need.

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para training & development supervisor en san pedro garza garcía, nle

Operations Supervisor

About One Call

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