20 publicaciones de empleo destacadas de customer service team lead en querétaro, que (¡Están contratando!)

Customer Care Supervisor
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Bachillerato
- Seguro de vida
Postulación rápida
Customer Service Representative
Mold-Masters —Querétaro, Qro.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- ERP systems
General Manager - Mexico, Central America & Caribbean (M/F)
Limagrain —Querétaro, Qro.
- Administración de personal
- Inglés
- Maestría
Client Associate
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Site Procurement Manager, Procurement Operations SPO
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Team Leader
Avery Dennison —Querétaro, Qro.
- Tiempo completo
- Bachillerato
- Programa de bienestar
Postulación rápida
Order Management Analyst (Temporary)
Ansell —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Oracle
- Salesforce
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
13h
Agent Support Representative
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Buyer/Planner
AptarGroup, Inc. —Querétaro, Qro.
- Microsoft Outlook
- Administración de personal
- Experiencia en control de inventarios
- Seguro dental
- Seguro de la vista
Sales Enablement Associate -Mexico
Lakeland Industries —Querétaro, Qro.
- $35,000 a $40,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Experiencia en ventas
- Inglés
Postulación rápida
Internal Sales Coordinator
Walter —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- ERP systems
16h
Human Resources Business Partner (Manager)
Avery Dennison —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
Postulación rápida
Analyst - Business Partner Administrator, Global Master Data Governance
AptarGroup, Inc. —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Supply Chain - Mexico
Watlow —Parque Industrial el Marqués, Qro.
- Administración de personal
- Licenciatura
- Experiencia en manufactura
- Seguro dental
- Seguro de la vista
Postulación rápida
3d
Product Lead
Getnet —Querétaro, Qro.
- Administración de personal
- Inglés
- Maestría
- Seguro dental
- Seguro de vida
Postulación rápida
DFT & Post-Silicon Validation
TechBiz Global GmbH —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Doctorado
- Informática
- Maestría
Postulación rápida
Plant Manager
Phillips Medisize —Querétaro, Qro.
- Inglés
- Maestría
- Ensamblaje
10d
Strategic Procurement Specialist
Siemens —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Accounts Receivable - Mexico
Watlow —Querétaro, Qro.
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
4d
LM004:Ops Agent II
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Inglés
- Microsoft Office
- Bachillerato

Quiero recibir la alerta de empleo más reciente para customer service team lead en querétaro, que

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

customer service team lead jobs near querétaro, que

Empleos de Procurement Manager en Querétaro, QRO.

Empleos de Procurement Specialist en Querétaro, QRO.

Empleos de General Manager en Querétaro, QRO.

Empleos de Buyer Planner en Querétaro, QRO.

Empleos de Customer Service Representative en Querétaro, QRO.

Empleos de Plant Manager en Querétaro, QRO.

Empleos de Shift Leader en Querétaro, QRO.

Empleos de Call Centre Manager en Ciudad De México

Empleos de Procurement Manager en 64619, Bosques De Las Cumbres, N. L.

Empleos de Project Manager en Cancún, Qroo.

Empleos de Facilities Manager en Ciudad De México

Empleos de Procurement Manager en Monterrey, N. L.

Empleos de Procurement Manager en Magdalena De Las Salinas, CDMX

Empleos de Procurement Specialist en Monterrey, N. L.

Empleos de Logistic Specialist en Monterrey, N. L.

Empleos de Senior Global Supply Planning Specialist en Remoto

Empleos de Financial Analyst Entry Level en Ciudad De México

Empleos de Procurement Analyst en Ciudad De México

Empleos de Management Analyst en Remote

Empleos de Management Analyst en Miguel Hidalgo, CDMX

Customer Care Supervisor

Ria Money Transfer (Dandelion) -
Querétaro, Qro.

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Administración de personal
Servicio al cliente
Administración del desempeño
Bachillerato
Mejora continua
Capacitación
Liderazgo

Descripción completa del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The care supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will deliver reports and maintain constant communication.

To ensure success, you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to a high level of accuracy and are meticulous and organized.

ROLES & RESPONSIBILITIES

- Lead, coach, and develop a team of customer care representatives to achieve performance metrics, quality standards, and service-level goals.
- Monitor daily team performance through dashboards, reports, and quality evaluations, ensuring adherence to processes and KPIs.
- Conduct regular 1:1s, coaching sessions, performance reviews, and provide ongoing feedback to support employee growth and retention.
- Manage escalations by providing guidance, resolving complex customer issues, and ensuring a positive customer experience.
- Analyze trends in call drivers, customer feedback, and operational gaps to recommend and implement process improvements.
- Collaborate with cross‑functional teams such as Training, QA, Workforce Management, and Operations to support business goals.
- Ensure compliance with company policies, procedures, and regulatory requirements across all customer interactions.
- Prepare and deliver performance reports, team updates, and business insights to management regularly.
- Oversee adherence to schedules, attendance, and productivity to maintain adequate coverage and operational efficiency.
- Support onboarding of new hires, reinforcing culture, service expectations, and department standards.

POSITION REQUIREMENTS

- High school diploma or equivalent. More education or experience may be preferred.
- Proven experience in customer service roles, including prior leadership or supervisory experience in a contact center environment.
- Strong leadership, coaching, and team‑building skills with the ability to motivate and guide a diverse workforce.
- Excellent verbal and written communication skills, including the ability to handle escalations and provide effective feedback.
- Solid understanding of customer care operations, KPIs, quality standards, and performance management practices.
- Proficiency in CRM tools, ticketing systems, reporting dashboards, and general computer applications.
- Strong analytical and decision‑making skills with the ability to identify trends and implement action plans.
- Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
- Ability to navigate change, show adaptability, and drive continuous improvement.
- Schedule flexibility to support operational needs.
- Fluency in multiple languages is a plus.

PERKS & BENEFITS

- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 days of vacation
- Life insurance
- Food vouchers
- Work-life Balance
- Growth Opportunities

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Postulación rápida

Refina tu búsqueda

customer service team lead empleos en querétaro, que

Customer Care Supervisor

Customer Service Representative

General Manager - Mexico, Central America & Caribbean (M/F)

Client Associate

Site Procurement Manager, Procurement Operations SPO

Team Leader

Order Management Analyst (Temporary)

Agent Support Representative

Buyer/Planner

Sales Enablement Associate -Mexico

Internal Sales Coordinator

Human Resources Business Partner (Manager)

Analyst - Business Partner Administrator, Global Master Data Governance

Manager, Supply Chain - Mexico

Product Lead

DFT & Post-Silicon Validation

Plant Manager

Strategic Procurement Specialist

Manager, Accounts Receivable - Mexico

LM004:Ops Agent II

Quiero recibir la alerta de empleo más reciente para customer service team lead en querétaro, que

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado