Senior Workplace Engineer
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
Workplace Engineer
FLSmidth, Inc. —Monterrey, N. L.
- Incluye fines de semana
- Administración de personal
- Inglés
- Sin título de educación superior
SNOC Engineer III (Mexico)
DYOPATH —Monterrey, N. L.
- Home Office (Desde casa)
- Azure
- Licenciatura
- Mejora continua
Postulación rápida
12d
SNOC Engineer II (Mexico)
DYOPATH —Monterrey, N. L.
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
Postulación rápida
4d
Senior Director, Technology
DYOPATH —Monterrey, N. L.
- Home Office (Desde casa)
- Inglés
- Presupuestos
- Liderazgo
Postulación rápida
Supplier Quality Assurance Engineer
ZF —Guadalupe, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
STIVA Assembly Supplier Quality Engineer
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Bilingüe
- Inglés
- Licenciatura
End User Technologies, Engineer
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
11d
Senior Support Engineer - MX-Monterrey
Globant —Monterrey, N. L.
- Azure
- Administración de personal
- DevOps
Support Engineer 1 (Supply Chain Planning)
Blue Yonder —Monterrey, N. L.
- Incluye fines de semana
- Azure
- Oracle
- Java
Senior Engineer, Tooling Molding
Gentherm —Monterrey, N. L.
- Administración de personal
- CAD
- Inglés
Senior Network Engineer – Network Platform Engineering
Lifted, an Upwork Company™ —Monterrey, N. L.
- Trabajo híbrido
- Azure
- Sin título de educación superior
- Experiencia en manufactura
Postulación rápida
Sr. Thermal Engineer
Vertiv —Monterrey, N. L.
- Experiencia en ventas
- CAD
- Inglés
Network Engineer - Hibrido Monterrey
Unisys —Monterrey, N. L.
- Incluye fines de semana
- Administración de personal
- Licenciatura
- Disponible para viajar
ESPECIALISTA SR. PROYECTOS
AutoZone —Monterrey, N. L.
- Aplicaciones en linea
- Administración de personal
- Licenciatura
- Gestión de venta al por menor
- Plan de adquisición de acciones empresariales
- Descuento de empleados
Vice President, Production Operations (Mexico)
Fictiv —Santa Catarina, N. L.
- Español
- Microsoft Excel
- Administración de personal
Postulación rápida
4d
Manager I, Operations Mty
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Monterrey, N. L.
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- Inglés
Electrical Design Engineer
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Ensamblaje
- Licenciatura
- HVAC
Product Tech Support Eng III
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Network Engineer – Cisco Meraki & ISE
Unisys —Monterrey, N. L.
- Incluye fines de semana
- Administración de personal
3d

Quiero recibir la alerta de empleo más reciente para escalation engineer en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Senior Workplace Engineer

FLSmidth, Inc. -
Monterrey, N. L.

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Azure
Administración de personal
SCCM
Gestión de servicios de TI
Inglés
Microsoft Exchange
Capacitación
DNS
SharePoint
ServiceNow
Directorio activo
Gestión de identidades y accesos

Descripción completa del empleo

Job Description: Senior Workplace Engineer (L3 Support – Hybrid)

Role Overview

We are seeking a highly skilled Senior Workplace Engineer (L3 Support) to join our global Workplace Operations and Engineering team. This role is responsible for handling complex workplace and end-user issues, driving root cause resolution, and leading technical improvements, governance, and hardening initiatives across the workplace infrastructure.

The position plays a key role in stabilizing and evolving the workplace environment, actively contributing to projects, operational excellence, automation, and service improvements, while mentoring junior engineers.

This is a hybrid role, operating within an 8x5 support model and on-call rotation, with flexibility to support planned activities outside business hours for complex changes, maintenance, and project implementations.

Key Responsibilities

Provide L3 Workplace Administrator support, handling escalations from L2 and internal users and resolving complex and critical incidents
Perform deep technical troubleshooting and root cause analysis
Lead and coordinate major incident resolution, acting as technical authority on bridge calls
Design and implement workplace hardening measures, ensuring compliance with security standards and best practices
Proactively identify and propose workplace improvements, automation opportunities, optimization, and stability initiatives
Participate in and lead Workplace-related projects, including rollout, migration, transformation, and modernization activities
Review and execute complex operational changes in line with change management processes
Ensure proper administration, documentation, and governance of workplace configurations, standards, and operational procedures
Maintain strong organization and tracking of actions, risks, and deliverables, ensuring timely follow-up and closure
Coordinate effectively with multiple teams including security, cloud, networking, vendors, and business stakeholders
Provide technical mentorship, guidance, and training to L2 engineers and support teams
Contribute to runbooks, knowledge base, automation initiatives, and operational procedures enhancement

Working Model

Hybrid setup
8x5 working schedule aligned with business hours
On-call rotation schedule

Required Skills & Qualifications

Technical Skills

Expert-level knowledge of:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- Windows endpoint management
- SCCM and Intune Co-Management
- Enterprise printing and collaboration technologies
- Teams Rooms and meeting room technologies
- DNS and Group Policy fundamentals
Strong hands-on experience with:
- Microsoft 365 Admin Center
- SCCM & Intune / Microsoft Endpoint Manager
- Entra ID / Azure AD
- ServiceNow or similar ITSM platforms
- Enterprise printing management platforms such as uniFLOW
Strong capability in:
- End-to-end troubleshooting across multiple workplace domains
- Endpoint, authentication, and collaboration service troubleshooting
- Log analysis, client-side diagnostics, and service correlation
- Operational governance, documentation, and process improvement

Experience

7+ years of experience in Workplace Engineering / End User Services / IT Operations roles
Proven experience working at L3 level, handling complex enterprise environments and escalations
Experience with enterprise/global workplace environments
Experience in project delivery, workplace transformation, and modernization initiatives

Soft Skills

Strong analytical and problem-solving mindset
Excellent organizational and coordination skills, with the ability to manage multiple priorities
Strong ownership and accountability for services and deliverables
Effective communication and stakeholder management skills
Ability to mentor and develop junior team members
Proficiency in written and spoken English

Nice-to-Have

Microsoft Certifications or equivalent
Architecture design experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID
Experience working with global teams and external vendors

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Postúlate ahora

Refina tu búsqueda

escalation engineer empleos en monterrey, nle

Senior Workplace Engineer

Workplace Engineer

SNOC Engineer III (Mexico)

SNOC Engineer II (Mexico)

Senior Director, Technology

Supplier Quality Assurance Engineer

STIVA Assembly Supplier Quality Engineer

End User Technologies, Engineer

Senior Support Engineer - MX-Monterrey

Support Engineer 1 (Supply Chain Planning)

Senior Engineer, Tooling Molding

Senior Network Engineer – Network Platform Engineering

Sr. Thermal Engineer

Network Engineer - Hibrido Monterrey

ESPECIALISTA SR. PROYECTOS

Vice President, Production Operations (Mexico)

Manager I, Operations Mty

Electrical Design Engineer

Product Tech Support Eng III

Senior Network Engineer – Cisco Meraki & ISE

Quiero recibir la alerta de empleo más reciente para escalation engineer en monterrey, nle

Related Searches

Role Overview

Key Responsibilities

Working Model

Required Skills & Qualifications

Technical Skills

Experience

Soft Skills

Nice-to-Have

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado