20 publicaciones de empleo destacadas de uber employee en miguel hidalgo, dif (¡Están contratando!)

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Collections Team Leader – Australian Market (Based in Mexico | Night Shift)

IPF Digital -
Ciudad de México, CDMX

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Información del empleo

Hace 12 días

Cualificaciones

Administración de personal
Salesforce
Inglés
Administración del desempeño
Liderazgo
Experiencia en operaciones bancarias

Descripción completa del empleo

Who are we?

IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and preserving our organizational culture that is centred around our purpose.

At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

Reporting to the Credit Risk Manager (with a functional reporting line to the Regional Collections Manager), the Collections Team Leader will lead and develop a team of Collections Specialists to deliver agreed collections outcomes. The role is responsible for the operational end-to-end management and control of the Collections process, covering Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD). Debt sale processes are excluded from this role's responsibility.

The responsibilities

Own and manage the end-to-end Collections process, including Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD), ensuring effective daily operation, task allocation and delivery against agreed collections targets such as POT, regularisation, roll rates, flow-forward and cash collected.
Maintain and monitor collections procedures, controls, policies and manuals, ensuring compliance, customer treatment standards, accurate records, audit readiness and timely corrective actions where control gaps or risks are identified.
Prepare, review and present daily and weekly collections reports for the team, including contact rates, productivity, quality, customer outcomes and portfolio trends; analyse results, identify issues and initiate data-driven process, system or strategy improvements where required.
Lead, coach and develop Collections Specialists through training, mentoring, quality reviews, one-to-one meetings, performance management, knowledge sharing and implementation of motivational or incentive schemes to improve team engagement and performance.
Ensure customers experiencing payment difficulties are handled with sensitivity and tact, acting as an escalation point for complex cases and supporting day-to-day collections activity where needed, including dialler activity, manual calls and payment arrangements.
Manage team capacity, attendance, coverage and FTE/budget inputs to ensure business continuity and efficient delivery of monthly targets.
Manage relationships and documentation requirements with external collections partners, outsourced reminder partners and system providers, and support new collections projects from testing through implementation and execution.
Perform other duties within the scope and responsibilities of the role, as directed by the Regional Collections Manager or Operations Manager.

Qualifications

Accreditation or certification in a Finance-related area
Financial Services diploma/Finance degree (highly desirable)
Fluent English (Business-level proficiency)

Knowledge

A sound understanding of debt collection and associated legal obligations
An understanding of the Bankruptcy Act; The National Consumer Credit Code (NCCP), The Debt Collection Guidelines; The Privacy Act and The Code of Banking Practice

Skills:

Superb phone manners
Be self-motivated and commercially minded
High attention to detail
Be methodical in your approach
Be results focused
Have high personal energy and enjoy a lively environment
Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationships
Employ a professional but firm negotiation style
Proactive and performance-driven nature
Independent problem-solving abilities and positive attitude
Ability to display a flexible approach to problem-solving issues whilst working within an established credit framework
Ability to work within an ambiguous environment and assist to create appropriate structure and processes

Experience

3+ years' experience in a debt recovery role
Management/leadership experience
A good understanding of how to talk to get the most out of customers
Knowledge of phone systems
Prior knowledge of working with Salesforce is encouraged
People management experience

Must live in Mexico City or metropolitan area like Estado de México.

What we can offer you

Attractive Salary
Bonuses
Additional benefits
Work with the best team in a startup environment.
Hybrid working model.
Night shift: from Sunday to Thursday // 5pm to 1am with a 1 hr lunch time
Uber ride home after your shift included as a benefit.
Work Leave Permissions additional to the law.
Work Life Balance Program with different initiatives.
Medical Attention and Psychological.
Self-care days
Additional benefits

Sounds good?

If your answer is yes, please attach your Resume in English.

Only short-listed candidates will be contacted. All short-listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.

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