11 publicaciones de empleo destacadas de service center specialist en desde casa (¡Están contratando!)

Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Real Estate Lead Specialist | Appointment Setter
Idem Real Estate Ventures LLC —Desde casa
- $260,100 a $867,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
New Patient Care Specialist
Elevate and Delegate —Desde casa
- $27,000 a $30,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Habilidades de comunicación
Postulación rápida
AI Training Consultant
Innovecture —Desde casa
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Remote Patient Scheduling Specialist
Resolv.Global —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Contratos
Postulación rápida
3d
Commissioning Engineer
Fortna Logística —Desde casa
- Home Office (Desde casa)
- AutoCAD
- Microsoft Office
- Controlador Lógico Programable
Postulación rápida
TikTok Catalog/Merchandising
Kitsch LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Gestión de venta al por menor
Accounts Payable Specialist
RemoFirst —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida
Senior Data Engineer & Cloud (AWS)
GOODS & SERVICES —Desde casa
- Home Office (Desde casa)
- Administración de personal
- DevOps
- SQL
Legal Intake Specialist
RWI Law —Desde casa
- Home Office (Desde casa)
- Experiencia en ventas
Postulación rápida
Associate Commissioning Engineer
Fortna Logística —Desde casa
- Home Office (Desde casa)
- AutoCAD
- Mantenimiento
- Microsoft Office
Postulación rápida

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Real Estate Lead Specialist | Appointment Setter
Idem Real Estate Ventures LLC —Desde casa
Schedule appointments for the acquisitions team. Scheduling quality appointments for the acquisitions team. Experience in sales, appointment setting, customer…
$260,100 a $867,000 por año
Postulación rápida

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Call Center Bilingual Quality Specialist & Trainer

B9 Inc -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,000 a $19,800 por mes

Cualificaciones

Bilingüe
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Mejora continua
Capacitación
Atención al cliente

Descripción completa del empleo

B9 is a FinTech company that offers a full suite of app-based financial services to "unbanked" workers in the U.S. who are underserved by traditional banks, often first- and second-generation immigrants.

We are hiring motivated and experienced bilingual Quality Analyst manager for a remote position. As a Quality Analyst Manager, you will be joining our amazing Customer Success team and will be reporting to our COO and working hand to hand with the OP Supervisor. You will predominantly be responsible for leading the Quality, Training, and Learning strategy whilst also supporting the Customer Support Operation to deliver the fabulous customer experience.

What You’ll Be Doing

Quality Assurance: Conducting thorough and comprehensive quality assurance checks on products, services, and processes to identify any deviations or issues. This includes analyzing data, performing audits, and implementing corrective actions.

Compliance Monitoring: Monitoring adherence to quality standards, industry regulations, and company policies. Identifying gaps or non-compliance areas and recommending appropriate measures for improvement.

Performance Metrics: Establishing and tracking quality performance metrics, such as defect rates, customer satisfaction scores, and process efficiency. Analyzing data trends and providing insights to drive continuous improvement efforts. Same as applying corrections to achieve a top performer behavior and at the same time termination if needed.

Process Improvement: Collaborating with cross-functional teams to identify areas for process improvement and implementing best practices. Participating in process reviews, root cause analysis, and developing action plans to enhance quality and efficiency.

Documentation and Reporting: Maintaining accurate and up-to-date documentation of quality processes, procedures, and findings. Generating regular reports and presenting findings to stakeholders, highlighting areas of concern and improvement opportunities.

Training and Support: Providing training to new agents and up-training to current agents. Support team members on quality standards, procedures, and tools. Promoting a culture of quality awareness and fostering a customer-centric mindset across the organization. Training new waves.

Qualifications:

· Education: Bachelor’s degree required

· 2 or more years relevant experience in Call Center

· Previous experience conducting training courses and call center quality audits

· Software Knowledge: Microsoft Office, Zendesk is preferrable

· Proficiency in English

· Experience working in a fast growing and dynamic environment/company.

· Easily adapting to new procedures and workload.

Key skills:

· Highly self-motivated, proactive and organized

· Technical and analytical with ability to convert data into insights

· Effective interpersonal and presentation skills

· Creative approach to training and a desire to make learning interactive

· Attention to detail

· Excellent communication skills (verbal and written)

· Coaching, training and development

· Customer obsessed and resolution focused

· A friendly and professional demeanor

· Problem solving and thinking outside the box.

Starting salary of $850 USD during probation and $1100 after probation.

No law benefits.

CV in English.

You have to be based in Mexico.

Job Type: Full-time

Pay: $15,000.00 - $19,800.00 per month

Experience:

QA: 1 year (Required)
Training: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

Postulación rápida

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service center specialist empleos en desde casa

Call Center Bilingual Quality Specialist & Trainer

Real Estate Lead Specialist | Appointment Setter

New Patient Care Specialist

AI Training Consultant

Remote Patient Scheduling Specialist

Commissioning Engineer

TikTok Catalog/Merchandising

Accounts Payable Specialist

Senior Data Engineer & Cloud (AWS)

Legal Intake Specialist

Associate Commissioning Engineer

More jobs to discover

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