20 publicaciones de empleo destacadas de senior manager, digital + tech transformation hotel engagement & escalations, cala en ciudad de méxico, dif (¡Están contratando!)

TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Microsoft Office
Brand Manager Senior
Unique Wines —Colonia Lomas de Chapultepec, CDMX
- $40,000 a $45,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
- Capacidad analítica
- Oportunidades de crecimiento
Postulación rápida
Project Manager Senior
Beyserin Consulting —Ciudad de México, CDMX
- $30,400 a $57,600 por mes
- Tiempo completo
- Ingeniería
- Inglés
- Licenciatura
Postulación rápida
Senior Account Manager
EDICOM CAPITAL —Cuauhtémoc, CDMX
- $500,000 a $650,000 por año
- Tiempo completo
- Experiencia en ventas
- Inglés
- Restaurante
- Seguro de gastos médicos
- Horarios flexibles
Postulación rápida
6d
Brand Manager Senior
D2HONESTY —Colonia Lomas de Chapultepec, CDMX
- $30,000 a $36,000 por mes
- Correo electrónico
- Trabajo híbrido
- Mercadotecnia
- Licenciatura
- Habilidades de organización
- Seguro dental
Postulación rápida
5d
Program Manager Sr. - Vigente al 31-AGO-2026
Sura —Cuauhtémoc, CDMX
- Azure
- DevOps
- Ingeniería
8d
Project Manager Senior Gestión Multivendor
Satori Tech —Coyoacán, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- PMP
- Ingeniería
Postulación rápida
6d
Senior project manager
Orion Innovation —Ciudad de México, CDMX
- PMP
- Inglés
- Oficina
Postulación rápida
1d
Project Manager Senior - IT
Babel —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- PMP
- Oportunidades de crecimiento
Key Account Manager Senior / Sector Corporativo, Educación e Infraestructura
Ecodeli —Miguel Hidalgo, CDMX
- $26,500 a $32,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Oportunidades de crecimiento
Postulación rápida
21h
Senior Key Account Manager – Wholesale | Venta a distribuidores
Ge latam —Cuauhtémoc, CDMX
- $30,000 a $35,000 por mes
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Ingeniería
- Licenciatura
- Oportunidades de crecimiento
Postulación rápida
1d
Senior Project Manager
Bluetab, an IBM Company —Ciudad de México, CDMX
- Trabajo híbrido
- PMP
- Ingeniería
- Inglés
3h
Project Manager Sr
NVB innovation business —Ciudad de México, CDMX
- Tiempo completo
- Ingeniería
- ERP systems
- Microsoft Office
Postulación rápida
12d
Manager, Consulting
SecondMuse LLC —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Español
- Administración de personal
- Oportunidades de crecimiento
Postulación rápida
Key Account Manager Senior / Retail, Plazas y Centros Comerciales
Ecodeli —Miguel Hidalgo, CDMX
- $26,500 a $32,000 por mes
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
21h
Sales Senior Advisor - Turbomachinery Solutions, Mexico
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Ingeniería
- Licenciatura
- Oportunidades de crecimiento
- Seguro de vida
5d
Senior Product Manager
Bkaya —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- SQL
TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- Experiencia en ventas
TEMPORAL - Manager Digital & Technology Transformation Property Finance Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Disponible para viajar
- Presencial
- Liderazgo
2d
Project Manager Senior – Energía Eólica / Renovables
Norte Consulting —Colonia Roma, CDMX
- $40,000 a $45,000 por mes
- Microsoft Excel
- PMP
- Inglés
- Oportunidades de crecimiento
Postulación rápida

Quiero recibir la alerta de empleo más reciente para senior manager, digital + tech transformation hotel engagement & escalations, cala en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

senior manager, digital + tech transformation hotel engagement & escalations, cala jobs near ciudad de méxico, dif

Empleos de Key Account Manager en Cuauhtémoc, CDMX

Empleos de Key Account Manager en Tijuana, B.c.

Empleos de Community Manager en Pachuca, HGO.

Empleos de Brand Manager en Zapopan, JAL.

Empleos de Brand Manager en Monterrey, N. L.

Empleos de Brand Manager en Quintana Roo

Empleos de Brand Manager en Guadalajara, JAL.

Empleos de Project Manager Hibrido en Benito Juárez, CDMX

Empleos de Auxiliar De Proyectos en Guadalajara, JAL.

Empleos de Gestor De Proyectos en Benito Juárez, CDMX

Empleos de Gestor Cobranza en Puebla, PUE.

Empleos de Proyectos en Desde Casa

Empleos de Gestor De Proyectos en Ciudad De México

Empleos de Gestor De Proyectos en Atizapán De Zaragoza, Méx.

Empleos de Gestor De Proyectos en Ciudad Del Carmen, Camp.

Empleos de Gestor Domiciliario en Ciudad De México

Empleos de Gestor De Tramites en Guadalajara, JAL.

Empleos de Gerente De Proyectos en Hermosillo, SON.

Empleos de Digital Transformation Consultant en Ciudad De México

Empleos de Diseño Digital en Querétaro, QRO.

TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA

Marriott International, Inc -
Colonia Polanco, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Salesforce Marketing Cloud
Administración de personal
Salesforce
Microsoft Office
Licenciatura
Smartsheet
Presupuestos

Descripción completa del empleo

Additional Information
Job Number26057698
Job CategoryInformation Technology
LocationEjercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
ScheduleFull Time
Located Remotely?N
Position Type Management

Position Summary

The Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA plays an essential role within the Digital and Technology Transformation (D+TT) team in CALA, reporting to the Implementation Director, Deployment. Over the coming years, the D+TT CALA team will develop and implement tools and systems as part of Marriott's multi-year D+TT initiative, which aims to upgrade Marriott’s technology and business processes to help achieve the company’s goal of becoming the world’s preferred travel brand. The team is tasked with accelerating these advancements through innovative strategies in planning, program management, change management, user experience and business process design, cross-region coordination, and solution deployment.

The Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations will partner with the Implementation Director, Deployment to facilitate webinars with hotels, track hotel engagement during deployment, and manage outreach to hotels that are not engaged. This role partners closely with colleagues across the D+TT program, including (but not limited to) Global Change Management, Communications, Deployment, Associate Experience, Learning, and CALA discipline stakeholders. Success in this role requires strong communication and presentation skills, attention to detail, accurate recordkeeping, and a willingness to deliver on difficult and time-sensitive requests.

Key responsibilities include:

Strategic Planning:

Contribute to the development of deployment plans by supporting the creation and execution of the deployment implementation strategy and approach; work closely with the Implementation Director and external service provider to document and refine plans leading up to implementation.
Contribute to onboarding, training, and standard business processes for Implementation Managers in partnership with the service provider.
Support the deployment team to define and refine property preparation, readiness, and cutover task lists, and to identify tasks likely to require Implementation Manager support.
Support the deployment team with sequencing and scheduling community waves of hotels for deployment.

Leadership & Management:

Provide strong support to Implementation Managers (IMs) and guide them in effectively supporting hotels through the transformation process.
Foster a collaborative and high-performance team culture.
Develop and maintain detailed implementation manager support schedules, ensuring timely execution.
Establish clear communication channels with internal teams, external partners, and hotel management, including leading virtual and/or on-site briefings with hotel teams; facilitate Q&A, capture risks and feedback, coordinate follow-up communications and escalations, and proactively keep immediate supervisor informed of status or items flagged for further discussion.
Collaborate with the Change Management and Learning teams to integrate change initiatives and training seamlessly into implementation manager onboarding, training, and business processes and ensure change and learning plan adjustments are successfully pulled through during deployment.

Stakeholder Collaboration:

Collaborate with above-property teams to understand and address complex property issues, partnering with peers within the communications team to respond to stakeholder questions in the program inbox.
Serve as a liaison between hotels and various teams within the organization, collaborating with key stakeholders on cross-functional engagement and escalation efforts.
Collaborate with regional teams to tailor implementation support to local needs.
Work closely with the command center to monitor and respond to real-time deployment challenges.
Collaborate on decision-making and adjustments to deployment plans as needed.
Engage with external partners to ensure alignment and execution of deployment goals and objectives.
Foster positive relationships and effective collaboration with vendors and service providers.
Build reporting and weekly/status updates as needed to support effective communication and deployment results, maintaining accurate tracking and records (including outreach/call history) and providing clear next steps.

Issue Resolution & Escalations:

Creatively and proactively resolve issues that may arise during deployment, acting as an escalation point for complex property issues.
Serve as a primary escalation point for issues requiring above property leadership attention.
Oversee Implementation Manager hotel portfolios; monitoring KPI and readiness progress against due dates, identifying trends, proactively mitigating issues, and escalating delinquent, non-performing, or otherwise at-risk properties, as needed.
Guide the team through the implementation and use of the enterprise-wide on-property program deployment scorecard, ensuring timely and accurate inputs into deployment measurement and reporting tools.

Hotel Engagement, Outreach & Communications:

Proactively call properties to validate contact information and/or re-engage in deployment.
Update systems of record with new contact information obtained during hotel outreach.
Register properties for deployment webinars.
Support distribution of email communications to re-engage properties using Salesforce Marketing Cloud.

Training and Team Development:

Design, test, and refine the implementation manager onboarding process in partnership with the service provider.
Provide initial training and ongoing development opportunities for Implementation Managers.
Foster a learning environment and encourage continuous improvement within the team.

Candidate Profile

EDUCATION AND EXPERIENCE

Bachelor’s Degree or equivalent experience in hotel operations and/or program management required.
5+ years of progressively responsible work experience in the lodging industry leading operations disciplines, with proven outstanding customer relations skills.
Demonstrated experience across Franchising, Operations, Reporting & Analysis, and Project Management, with a strong ability to navigate cross-functional priorities.
Fluent Spanish required.
Strong written and verbal communication and presentation skills with the ability to adjust according to audience including executive level.
Proven ability to build strong relationships to leverage information and insights across key groups and drive results.
Prior experience with the Digital and Technology Transformation, preferred.
Experience providing direction and delivering results through influence.
Proven success in introducing major change to complex organizations.
Ability to persuade and influence others, including those at senior organizational levels.
Ability to monitor results on an ongoing basis against pre-determined metrics.
Strong analytical skills for planning, estimating, budgeting, and monitoring program/project work.
Ability to enlist and motivate individuals and secure resources without direct authority.
Experience using MS Office Suite, Smartsheet, Salesforce and other CRM products.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Postúlate ahora

Refina tu búsqueda

senior manager, digital + tech transformation hotel engagement & escalations, cala empleos en ciudad de méxico, dif

TEMPORAL - Senior Manager, Digital + Tech Transformation Hotel Engagement & Escalations, CALA

Brand Manager Senior

Project Manager Senior

Senior Account Manager

Brand Manager Senior

Program Manager Sr. - Vigente al 31-AGO-2026

Project Manager Senior Gestión Multivendor

Senior project manager

Project Manager Senior - IT

Key Account Manager Senior / Sector Corporativo, Educación e Infraestructura

Senior Key Account Manager – Wholesale | Venta a distribuidores

Senior Project Manager

Project Manager Sr

Manager, Consulting

Key Account Manager Senior / Retail, Plazas y Centros Comerciales

Sales Senior Advisor - Turbomachinery Solutions, Mexico

Senior Product Manager

TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA

TEMPORAL - Manager Digital & Technology Transformation Property Finance Specialist, CALA

Project Manager Senior – Energía Eólica / Renovables

Quiero recibir la alerta de empleo más reciente para senior manager, digital + tech transformation hotel engagement & escalations, cala en ciudad de méxico, dif

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado