20 publicaciones de empleo destacadas de director of analytics en ciudad de méxico, dif (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Head of People
Alia Integrando Talento —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Recursos humanos
- Liderazgo
Postulación rápida
Director(a) Regional de LATAM, Inteligencia e Insights
Burson —Ciudad de México, CDMX
- Español
- Inglés
- Investigación
- Oportunidades de crecimiento
Director de Investigación de Mercados, Marketing Intelligence & Sponsorship Analytics
SMART SPONSORSHIP EVOLUTION —Lomas de Vista Hermosa, CDMX
- $40,000 a $50,000 por mes
- Microsoft Powerpoint
- Microsoft Excel
- Investigación
- Horarios flexibles
Postulación rápida
Director, Growth & Business Intelligence – Mexico & Central America
PPG —Miguel Hidalgo, CDMX
- Tiempo completo
- Mercadotecnia
- Maestría
- Licenciatura
Postulación rápida
Advanced Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Head of Marketing LATAM
Dyson —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr Director, Product Management – Mexico Credit Risk Solutions
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
Director Logistics
Mattel —Granada, CDMX
- $0 por año
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
Postulación rápida
Product Management Director - 11581
Coupa —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de productos
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
5d
Consumer Products Analytics Associate
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Postulación rápida
Director, Technology Product Management
BSA-JLL - LaSalle Partners, MEX —Federal, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
Postulación rápida
Director, Marketing
Vantive —Ciudad de México, CDMX
- Administración de personal
- Maestría
- Apertura de nuevos negocios
Commercial Strategy & Transformation Manager
PepsiCo —Miguel Hidalgo, CDMX
- Administración de personal
- Liderazgo
7d
FBS Distribution Analytics Deputy Director
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
2d
Analytics Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Azure
- Administración de personal
- DevOps
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Trade Marketing Manager
Energizer —Ciudad de México, CDMX
- $621,400 a $1,598,900 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
OS&E/FF&E Category Manager, Mexico
AccorCorpo —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Maestría
Postulación rápida
Analyst-Reporting
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- SQL
Executive Compensation & Governance Analytics Associate
Aon Corporation —Cuauhtémoc, CDMX
- Microsoft Excel
- Maestría
- Experiencia en bases de datos

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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Refina tu búsqueda

director of analytics empleos en ciudad de méxico, dif

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Head of People

Director(a) Regional de LATAM, Inteligencia e Insights

Director de Investigación de Mercados, Marketing Intelligence & Sponsorship Analytics

Director, Growth & Business Intelligence – Mexico & Central America

Advanced Analytics Associate Director, GOC

Head of Marketing LATAM

Sr Director, Product Management – Mexico Credit Risk Solutions

Director Logistics

Product Management Director - 11581

Consumer Products Analytics Associate

Director, Technology Product Management

Director, Marketing

Commercial Strategy & Transformation Manager

FBS Distribution Analytics Deputy Director

Analytics Associate Director, GOC

Trade Marketing Manager

OS&E/FF&E Category Manager, Mexico

Analyst-Reporting

Executive Compensation & Governance Analytics Associate

Quiero recibir la alerta de empleo más reciente para director of analytics en ciudad de méxico, dif

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