20 publicaciones de empleo destacadas de care operations en ciudad de méxico, dif (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Logistics Manager for México, Costa Rica & El Salvador
Siemens Healthineers —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Licenciatura
- Negocios
- Liderazgo
2d
Home Care Operations Coordinator
Koltin —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Hospital
- Inglés
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
2d
Customer Care Manager (LATAM)
Novibet —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
Tangle Teezer Head of Sales - Mexico
BIC —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Sea Logistics Customer Care Manager, Key Accounts
Kuehne+Nagel —Álvaro Obregón, CDMX
- Inglés
- Licenciatura
- Negocios
OPS Reconciliations/Investigations, Vice President – Mexico City
BlackRock Investments —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Microsoft Office
Customer Care Team Leader (Mexico)
Novibet —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- Bachillerato
Postulación rápida
Manager, Legal Support Services
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
Personal Assistant to the CEO
YourStartupOperations —Ciudad de México, CDMX
- $17,053 a $20,463 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Microsoft Office
Postulación rápida
6d
Mexico Trade Operations Lead
Lululemon —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de empleados
LAT L4B Finance & Sales Operations Manager
Logitech —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
Customer Operations Manager
Alcon —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
Companion Animals Business Unit Director Mexico
MSD —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Experiencia en ventas
14d
Finance Manager México
Clariant —Ciudad de México, CDMX
- $1,612,500 a $2,150,000 por año
- Administración de personal
- Inglés
- Maestría
- Descuento de gimnasio
- Seguro de vida
Sea Logistics Operational Care Specialist, Expo
Kuehne+Nagel —Álvaro Obregón, CDMX
- Inglés
- Licenciatura
- Negocios
Associate, Private Markets and Alternatives Operations - Mexico City
BlackRock Investments —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Experiencia en operaciones bancarias
8d
Supervisor, Manufacturing Operations Management
Schneider Electric —Ciudad de México
- Tiempo completo
- Inglés
- Experiencia en manufactura
Payroll Analyst, HR Operations - LATAM
ByteDance —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Senior Manager, Global Brand Management (Remote opportunity)
ALGV/HIC/AMS/UVC Corporate Office —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
- Seguro de vida

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

Postúlate ahora

Refina tu búsqueda

care operations empleos en ciudad de méxico, dif

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Logistics Manager for México, Costa Rica & El Salvador

Home Care Operations Coordinator

Customer Care Manager (LATAM)

Tangle Teezer Head of Sales - Mexico

Sea Logistics Customer Care Manager, Key Accounts

OPS Reconciliations/Investigations, Vice President – Mexico City

Customer Care Team Leader (Mexico)

Manager, Legal Support Services

Personal Assistant to the CEO

Mexico Trade Operations Lead

LAT L4B Finance & Sales Operations Manager

Customer Operations Manager

Companion Animals Business Unit Director Mexico

Finance Manager México

Sea Logistics Operational Care Specialist, Expo

Associate, Private Markets and Alternatives Operations - Mexico City

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Senior Manager, Global Brand Management (Remote opportunity)

Quiero recibir la alerta de empleo más reciente para care operations en ciudad de méxico, dif

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