20 publicaciones de empleo destacadas de application specialist customer service en ciudad de méxico, dif (¡Están contratando!)

Customer Service Specialist
SimplePractice —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
11d
Specialist, Customer Service
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Maestría
Senior Specialist, Customer Success Operations & Enablement
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Client Support Specialist
Concord Servicing —Ciudad de México, CDMX
- $252,000 a $276,000 por año
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro dental
- Seguro de vida
Postulación rápida
13d
Bilingual Solar Operations Coordinator (Remote)
CENTURION SOLAR ENERGY —Ciudad de México, CDMX
- $15,000 por hora
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Experiencia en operaciones bancarias
Postulación rápida
6d
Premium User Experience Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Análisis de datos
- Inglés
- Licenciatura
- Descuento de empleados
Postulación rápida
1d
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
8d
Customer Experience Specialist
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
Revenue Management Expert (Customer Success Specialist)
Kuona —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Business Application Specialist
Sqills —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Postulación rápida
Field Application Scientist
ABclonal Technology —Ciudad de México, CDMX
- $50,000 a $55,000 por mes
- Tiempo completo
- Doctorado
- Experiencia en ventas
- Inglés
Postulación rápida
Sr. Mill Services Specialist
Voith Group —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customs Compliance Specialist - Classification
Buckland —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Customs Compliance Specialist, Senior
Buckland —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Postulación rápida
Fraud Chargeback Specialist
DiDi Global —Cuauhtémoc, CDMX
- Inglés
- Investigación
- Herramientas manuales
Sr. Quality Assurance Specialist Collections
DiDi Global —Cuauhtémoc, CDMX
- Inglés
- Licenciatura
- Negocios
8d
Customer Care Specialist
Malvern Panalytical Ltd —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Actividades administrativas
- Bachillerato
Product Application Specialist (México)
Caterpillar —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Outlook
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
5d
Fraud Risk Specialist - Transactional Products
HSBC Global Services Limited —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
12d
Account Specialist-Global Sales (Coordinator)
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d

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Customer Service Specialist

SimplePractice -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 11 días

Cualificaciones

Servicio al cliente
Slack
Inglés
Licenciatura
Atención al cliente

Descripción completa del empleo

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

Address inbound customer inquiries regarding our platform's features Answer all inbound support emails within 60 minutes or less, continually striving for faster response times Triage incoming customer support emails to specialized CS team members as needed Participate in live chat during our standard business hours Schedule live customer screen-sharing sessions and phone calls as needed Investigate and troubleshoot complex customer questions using intuitive problem-solving skills Identify patterns in incoming support emails and chats, and keep an eye out for potential issues Escalate product issues to our Technical Support Specialists Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
Maintain alignment with the larger Customer Success team and other internal stakeholders Identify and report knowledge gaps and work to get them added to our knowledge systems Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Desired Skills & Experience

English proficiency
1-2 years in a customer support or service industry role, serving a diverse and professional customer base
You have a bachelor's degree from an accredited college or university
You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Bonus Points

You're highly empathetic, patient, and really love helping people
You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone
You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed
A plus if you have past experience working with Zendesk or in SAAS companies

Monthly Compensation Range

MXN $20,158.33 - $25,350.00 per month

Base salary is one component of total compensation.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

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Refina tu búsqueda

application specialist customer service empleos en ciudad de méxico, dif

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Quiero recibir la alerta de empleo más reciente para application specialist customer service en ciudad de méxico, dif

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