20 publicaciones de empleo destacadas de account management en ciudad de méxico, dif (¡Están contratando!)

Resolution Manager - WW Support
Nutanix —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
Client Service Account Manager - Trade and Working Capital LATAM
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- $64,600 a $87,500 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Gerente Senior Comercial
COLMENA DESARROLLO ORGANIZACIONAL —Colonia Polanco, CDMX
- $45,000 a $65,000 por mes
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Capacidad analítica
- Estacionamiento gratuito
Postulación rápida
Key Account Manager for E-commerce
Hasbro Inc. —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Licenciatura
Account Manager, GR Enterprise
Uber —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- SQL
- Licenciatura
Financial Planning & Analysis Specialist
VKNG Group —Anzures, CDMX
- $25,000 a $30,000 por mes
- Tiempo completo
- Microsoft Excel
- ERP systems
Postulación rápida
1d
Regional Account Manager
Asurion —Granada, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Experiencia en ventas
Key Account Manager Senior / Sector Corporativo, Educación e Infraestructura
Ecodeli —Miguel Hidalgo, CDMX
- $26,500 a $32,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Oportunidades de crecimiento
Postulación rápida
Key Account Manager (Lead)
Newell Brands —Ciudad de México, CDMX
- Mercadotecnia
- Salesforce
- Mantenimiento
Postulación rápida
1d
Key Account Manager
Ingenico —Colonia Polanco, CDMX
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Account Executive (B2C)
Doctoralia Mexico —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Habilidades de comunicación
Postulación rápida
Accounts Payable Administrator Mexico and Central America
Essity —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Head of Financial Operations/ Controller - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Maestría
13d
Ejecutivo de cuentas / Account Executive - Público / Public
Genetec —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Gestión de productos
- Recursos humanos
- Seguro dental
- Descuento de gimnasio
Postulación rápida
5d
Key Account Manager Senior / Sector salud y Hospitalario
Ecodeli —Miguel Hidalgo, CDMX
- $26,500 a $32,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Mercadotecnia
- Oportunidades de crecimiento
Postulación rápida
Senior Specialist, Strategic Account Technology
Microsoft —Ciudad de México
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
11d
Account Manager
Childcare Marketing Group —Ciudad de México, CDMX
- $2,800 a $63,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Presencial
Postulación rápida
Business Development Manager, Mexico & Colombia
Ocean Spray International Services Mexico S de RL de CV —Ciudad de México, CDMX
- Microsoft Excel
- Maestría
- Licenciatura
- Permiso de maternidad y paternidad
- Descuento de empleados
Postulación rápida
1d
Regional Key Account Manager Club LATAM
Technogym —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
KEY ACCOUNT MANAGER ESTRATÉGICO
Fiserv —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Oportunidades de crecimiento
- Seguro de vida

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Resolution Manager - WW Support

Nutanix -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Slack
Sistemas de información
Licenciatura
Recursos humanos
Gestión de cuentas

Descripción completa del empleo

Hungry, Humble, Honest, with Heart.

The Opportunity

This role is hybrid.
Nutanix is seeking a well-rounded senior customer facing Resolution Managers to lead collaboration among key internal and external stakeholders to ensure customer success. Ensuring the success of our groundbreaking technology through cluster health monitoring, quick response time, and unparalleled customer obsession.

We are looking to expand our world class team with customer focused individuals driving critical issues to closure. Collaborating alongside our top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way.

About the Team

We are a hybrid global team across 6 different Support centers that balances office time to build and strengthen key internal relationships with the flexibility of occasional work from home. Occasional weekend and after business hours work is required.

The team maintains communication with each other through Slack and a weekly sync.

Your Role

Triage Critical Incidents and develop action plans to deliver customer success.
Develop technical understanding of Nutanix’s product suite with the ability to effectively present complex technical material that is tailored to the target audience.
Own and manage multiple critical incidents at the same time.
Collaborate, coordinate, and ensure continuity via action plans with global team of Resolution Managers
Deliver internal and external communications (i.e., Phone, Emails, Meetings, etc.) to all appropriate stakeholders during the life of critical incidents.
Consolidated Reporting for trend analysis and long-term planning
Develop and deliver Post Assessment Reviews to identify key product, process, or people improvements.
Ability to escalate and manage issues both internally (and externally) as needed.
Optimize critical handovers (and engineering engagements) by providing single voice of customer to all parties involved.
Work with technology partners (i.e., VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
Provide support on weekdays and off hours on an as needed and scheduled rotational basis.

What You Will Bring

Experience in escalation management and conflict resolutions.
At least 3 years of escalation, technical support and/or customer management experience in an enterprise technical support environment, with advanced customer interaction skills.
Ability to listen to and understand customer frustration points and impact of issue(s) and then translate them into positive outcomes.
Be the customer advocate with an intense focus on their success.
Experience in field or technical support.
Strong organization skills with ability to multi-task in high stress situations.
Requires flexible hours, and ability to handle high stress/high profile customer situations.
Set-up and facilitation of conference call meetings that include customers, account teams, technical personnel up to and including executives.
Bachelor of Science in Computer Information Systems or equivalent experience.
Previous account management or account executive skills with ability to organize and track multiple projects.
Effective customer service attitude and be able to lead a team in resolving difficult customer situations.
Advanced verbal and written communication skills when dealing with customers and business partners.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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account management empleos en ciudad de méxico, dif

Resolution Manager - WW Support

Client Service Account Manager - Trade and Working Capital LATAM

Gerente Senior Comercial

Key Account Manager for E-commerce

Account Manager, GR Enterprise

Financial Planning & Analysis Specialist

Regional Account Manager

Key Account Manager Senior / Sector Corporativo, Educación e Infraestructura

Key Account Manager (Lead)

Key Account Manager

Account Executive (B2C)

Accounts Payable Administrator Mexico and Central America

Head of Financial Operations/ Controller - Mexico City (Hybrid)

Ejecutivo de cuentas / Account Executive - Público / Public

Key Account Manager Senior / Sector salud y Hospitalario

Senior Specialist, Strategic Account Technology

Account Manager

Business Development Manager, Mexico & Colombia

Regional Key Account Manager Club LATAM

KEY ACCOUNT MANAGER ESTRATÉGICO

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