20 publicaciones de empleo destacadas de it solutions en city, hid (¡Están contratando!)

Spanish Bilingual Technical Support Representative for Cybersecurity Company (Remote) -
LTVplus —City, Hgo.
- $1,000 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
IT Business Analyst
Marsh —City, Hgo.
- Tiempo completo
- Microsoft Excel
- SQL
- Licenciatura
Technical Support Specialist
Bloomberg —City, Hgo.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Permiso de maternidad y paternidad
Senior IT Project Manager
Marsh —City, Hgo.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Senior IT Security Specialist
Marsh —City, Hgo.
- Tiempo completo
- Azure
- Administración de personal
Sales Development Representative for a Business Automation Company (Remote)
LTVplus —City, Hgo.
- $1,600 a $2,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Administración de personal
- Experiencia en ventas
Senior IT Program Manager
Marsh —City, Hgo.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
L1 Hardware Support Technician
Radiant Info Solutions —City, Hgo.
- Tiempo completo
- Mantenimiento
- Ensamblaje
- Licenciatura
Specialist - IT Project Management
Marsh —City, Hgo.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
Senior Specialist - IT Product Manager
Marsh —City, Hgo.
- Tiempo completo
- Administración de personal
- Informática
- Gestión de productos
IT Project Management Specialist
Marsh —City, Hgo.
- Tiempo completo
- Administración de personal
- Inglés
- Desarrollo de software
Senior Data Analyst, Strategic Health Analytics
Simplepractice —City, Hgo.
- $789,400 a $986,750 por año
- Análisis de datos
- SQL
- Python
- Seguro dental
- Seguro de la vista
1d
Technology Delivery Specialist
Marsh —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Inglés
- Microsoft Office
13d
Data Associate
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Senior Systems Engineer
Marsh —City, Hgo.
- Tiempo completo
- Azure
- DevOps
- Inglés
Senior Specialist, Knowledge Management (M&A - Merger Integration)
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Analyst - McKinsey Digital
McKinsey & Company —City, Hgo.
- Inglés
- Licenciatura
- Disponible para viajar
Data Analyst
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Technical Support Specialist
Motive —City, Hgo.
- Administración de personal
- Salesforce
- Inglés
PATINEROS ELECTRICOS / CROWN
IT SOLUTIONS —Tecámac, Méx.
- $13,000 a $14,000 por mes
- Incluye fines de semana
- Carga de materiales pesados
- Bachillerato
- Experiencia en almacén
- Ayuda o servicio de transporte
- Oportunidades de crecimiento
Postulación rápida

Quiero recibir la alerta de empleo más reciente para it solutions en city, hid

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Spanish Bilingual Technical Support Representative for Cybersecurity Company (Remote) -

LTVplus -
City, Hgo.

Postúlate ahora

Información del empleo

Tiempo completo
$1,000 por mes

Cualificaciones

Bilingüe
Experiencia en ventas
Servicio al cliente
Salesforce
Upselling
Inglés
Bachillerato

Descripción completa del empleo

MRF 335671

Spanish English Bilingual Knowledgeable in Antivirus software and remote technical troubleshooting is a must

Hiring Budget $1,000 USD/month
Working Condition Full time agent
Schedule 500 AM 900 AM Pacific Time, Monday Friday with occasional weekends and US holiday shifts

Is This YOU? Then We Want to Meet You!
We’re looking for a Spanish Bilingual techsavvy Technical/Customer Support professional with at least 6 months of experience in customer service, sales, or technical support. The ideal candidate can multitask efficiently, troubleshoot customer issues through chat, email, or calls, and deliver timely, highquality resolutions.

Requirements

Minimum of high school diploma or equivalent required, post high school education preferred.
Fluent in spoken and written Spanish
6+ months customer service, sales, or technical support experience required.
MS Teams, Salesforce, Bomgar, Dexter is preferred.
Technical certifications including A+, Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.
Ability to work on multiple projects and tasks simultaneously in an efficient manner.
to meet the demands of the department and our customers.
by the management team.
Must have a history of good attendance.

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

GOALS and OBJECTIVES

Maintain the highest level of quality by resolving issues with the correct info in a timely manner.
Accurately identify and convert customers for Home Advisors.
call resolution.
Meet and exceed biannual goals set forth by Technical Support Management.

DUTIES and RESPONSIBILITIES

Answer and address support chats/calls from customers.
Answer and address incoming emails and inbound calls from customers.
Take ownership of each issue assigned and effectively bring it to resolution or escalation according to any and all approved workflows communicated by Technical Support Management.
Ensure customer needs are met by ensuring customer awareness of relevant client products and services when appropriate.
choice.
Ensure complete resolution of issue(s) in order to prevent customers having to contact us again.
Effectively troubleshoot, resolve and properly document support calls, chats, and cases.
Effectively execute transactions for paid services.
Work closely with other departments to resolve outstanding issues.
Assist in documenting solutions for our Knowledgebase for training and information purposes.
Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.
Provide backup chat/case/call support for Customer Service volume when necessary.
Project a positive attitude and be a mentor for other employees.
Maintain a favorable image of client when interfacing with outside sources.
Accurately record and submit timesheets and paid time off requests.
approved tools.

COMPETENCY MODEL

Customer/Client Focus
sell
Adaptability/Applied Learning
Solving
Initiative
Productivity
Quality Orientation
Stress Tolerance
Teamwork/Collaboration

KEY SUCCESS FACTORS
Ability to work independently, with little supervision in a fast

paced environment.
centric demeanor.
solving, and research skills are a must.
Must be able to adapt to every type of customer regardless of the computer skills they possess.

PERFORMANCE MEASURES

Must pass calls, case and chat quality goals.
up, talk time, first contact resolution, and other stats.
Meet or exceed goals for customer satisfaction based on customer satisfaction surveys.
Must maintain team ownership requirements.
Must be able to adhere to assigned schedule.
Attend and participate in scheduled team meetings.

Tech Checklist Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor), a stable highspeed internet of 100 MBPS connection and back up for both.
A quiet, cozy workspace to handle calls and chats like a pro.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Start your skill assessment by clicking here Skill Assessment Form

***JOB FIT (Required)***

Must be available to work days, evenings, weekends, and holidays as needed to meet the demands of the department and our customers.
Must have the flexibility to work overtime on short notice as requested by the management team.
Must have a history of good attendance.
Must have Windows 10 or higher as the primary/backup device.

6+ months customer service or technical support required.

Software/platforms required MS Teams, Salesforce, Bomgar, Dexter not really required but preferred.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Work type

Full-time

Department

Customer Service

Division

APAC

Location

Mexico/Mexico City

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it solutions empleos en city, hid

Spanish Bilingual Technical Support Representative for Cybersecurity Company (Remote) -

IT Business Analyst

Technical Support Specialist

Senior IT Project Manager

Senior IT Security Specialist

Sales Development Representative for a Business Automation Company (Remote)

Senior IT Program Manager

L1 Hardware Support Technician

Specialist - IT Project Management

Senior Specialist - IT Product Manager

IT Project Management Specialist

Senior Data Analyst, Strategic Health Analytics

Technology Delivery Specialist

Data Associate

Senior Systems Engineer

Senior Specialist, Knowledge Management (M&A - Merger Integration)

Analyst - McKinsey Digital

Data Analyst

Technical Support Specialist

PATINEROS ELECTRICOS / CROWN

Quiero recibir la alerta de empleo más reciente para it solutions en city, hid

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