20 publicaciones de empleo destacadas en customer care specialist (¡Están contratando!)

New Patient Care Specialist
Elevate and Delegate —Desde casa
- $27,000 a $30,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Habilidades de comunicación
Postulación rápida
Medical Receptionist (Medical Doctors Welcome)
PAD Specialists —Desde casa
- $150,000 a $300,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Actividades administrativas
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Experience Specialist
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
Customer Success Manager
Skala People Strategy —Miguel Hidalgo, CDMX
- $40,000 a $70,000 por mes
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Licenciatura
- Habilidades de organización
Customer Experience Sales Specialist
Sunshine Admin —Desde casa
- Desde $160 por hora
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Servicio al cliente
- Inglés
Postulación rápida
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
Customer Service Representative (Remote)
Credit Sage —Desde casa
- $7,500 a $16,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
14h
Customer Service Specialist
SimplePractice —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
Supply chain management - Materials logistics professional
Siemens Healthineers —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
Medical Education Specialist
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- Mercadotecnia
Talent Acquisition Specialist -Temp (Remote, Located in Mexico)
Visit.org —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Reclutamiento
Postulación rápida
Customer Care Manager
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
14d
Healthcare Billing Specialist & Client Advocate (Receptionist)
My Office Manager —Desde casa
- $80 por hora
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Maestría
Postulación rápida
8d
Customer Care Specialist (Retention)
Nextiva —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
8h
Customer Care Specialist
AMETEK —Apodaca, N. L.
- $21,000 a $31,000 por mes
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Salesforce
Postulación rápida
7d
Customer Care Specialist
Malvern Panalytical Ltd —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Actividades administrativas
- Bachillerato
Fraud Risk Specialist - Transactional Products
HSBC Global Services Limited —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Talent Care Specialist, MSP - Mexico (Remote)
WilsonHCG —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Instructors Senior
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Salesforce

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New Patient Care Specialist

Elevate and Delegate -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$27,000 a $30,000 por mes

Cualificaciones

Plurilingüe
Experiencia en ventas
Inglés
Registros médicos
Habilidades de comunicación

Descripción completa del empleo

Status: Full-time

Location: Remote

Position Summary

The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team.

Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care.

Key Responsibilities

Lead Management & Conversion

Respond to all inbound leads within 5 minutes of receipt
Manage inquiries from phone, web forms, referrals, email, and fax channels
Conduct discovery calls to understand patient needs and motivations
Build rapport quickly and guide patients toward scheduling an evaluation
Strong consultative selling skills with the ability to uncover needs, build trust quickly, and guide prospects toward a decision.
Address common concerns related to cost, timing, insurance, and treatment options
Ensure every interaction ends with a clear next step

Insurance Verification & Financial Guidance

Verify insurance eligibility, benefits, and authorization requirements
Provide accurate financial estimates before the first visit
Explain payment options and financial agreements clearly and professionally
Assist cash-pay patients in understanding the value of care and available programs

Patient Onboarding & Coordination

Schedule evaluations and send onboarding materials
Ensure intake forms and required documentation are completed prior to appointments
Provide appointment reminders and proactive follow-up
Coordinate seamless handoffs to Patient Care Advisors and clinical teams
Maintain clear communication regarding patient goals, insurance status, and special circumstances

CRM & Documentation Management

Create and maintain accurate patient records in CRM and EMR systems
Document patient goals, referral sources, insurance information, and relevant notes
Ensure consistency and accuracy across all systems
Maintain high standards of data integrity and compliance

Personal Injury & Workers’ Compensation Support

Collect and document case information accurately
Coordinate lien agreements and supporting documentation
Work closely with billing and administrative teams on complex cases
Escalate legal or authorization concerns appropriately

Required

Fluent English and Spanish communication skills
2+ years of experience in patient coordination, healthcare intake, customer service, call center, admissions, or sales-focused healthcare roles
Strong phone presence and relationship-building skills
Experience handling sensitive information with professionalism and confidentiality
Excellent organizational and multitasking abilities
Ability to work independently in a remote environment
Strong attention to detail and follow-through

Preferred

Experience with CRM(Second Door or similar) and EMR systems(Prompt)
Insurance verification and healthcare benefits experience
Physical therapy, medical practice, healthcare services, or wellness industry experience
Sales, appointment-setting, or lead conversion experience

What Makes You Successful

You build trust quickly and naturally.
You are highly responsive and action-oriented.
You communicate with empathy, confidence, and professionalism.
You enjoy helping people navigate complex situations.
You are comfortable discussing insurance, finances, and treatment options.
You combine strong sales instincts with a genuine desire to help others.
You thrive in a fast-paced, mission-driven environment.

Language Requirements

Fluent English (required)
Fluent Spanish (required)

Compliance & Professional Standards

Maintain HIPAA compliance and patient confidentiality at all times
Follow company policies, procedures, and documentation standards
Demonstrate professionalism, accountability, and integrity in all patient interactions
Maintain accurate records and ensure compliance with healthcare regulations

Job Type: Full-time

Pay: $27,000.00 - $30,000.00 per month

Experience:

Patient Care Specialist: 3 years (Required)

Work Location: Remote

Postulación rápida

Refina tu búsqueda

customer care specialist empleos

New Patient Care Specialist

Medical Receptionist (Medical Doctors Welcome)

Customer Experience Specialist

Customer Success Manager

Customer Experience Sales Specialist

Ocean Customer Experience Specialist

Customer Service Representative (Remote)

Customer Service Specialist

Supply chain management - Materials logistics professional

Medical Education Specialist

Talent Acquisition Specialist -Temp (Remote, Located in Mexico)

Customer Care Manager

Healthcare Billing Specialist & Client Advocate (Receptionist)

Customer Care Specialist (Retention)

Customer Care Specialist

Customer Care Specialist

Fraud Risk Specialist - Transactional Products

CUSTOMER SERVICE SPECIALIST II

Talent Care Specialist, MSP - Mexico (Remote)

Instructors Senior

Quiero recibir la alerta de empleo más reciente para customer care specialist

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