We are seeking experienced, driven individuals to join our Customer Service team at Credit Sage who are motivated to grow into retention-focused roles.
You'll be part of a dynamic fast-pace environment, supporting clients throughout their credit repair journey. This position is ideal for candidates who are customer-focused, financially motivated, and eager to develop skills in client retention, relationship management, and revenue growth.
Role Overview:
- Full-Time, 100% Remote.
- Handle high volume calls and address customer inquiries.
- Update account information with precision and attention to detail.
- Educate clients on services while reinforcing long-term value and commitment.
- Resolve client issues efficiently while maintaining a high level of customer care.
- Empower clients by offering guidance and solutions.
What's needed?
- High level of spoken & written fluency in English is essential.
- At least 1 year of experience in Customer Service environment.
- You will be required to supply your own remote workstation with a stable internet connection (Ethernet).
- You must be comfortable navigating multiple software/applications simultaneously.
What's in it for you?
- Two week training program to prepare you for the role and hone your customer service skills.
- Opportunity for growth into direct Retention Specialist position.
- Competitive base wage alongside an array of performance bonuses. Generous bonus earning opportunities - Between $200 & $1400+ USD monthly commissions in addition to base wage (varies by area of work/role/performance)
- You will be part of a team focused on helping clients improve their financial wellbeing.
If you are driven, results-oriented and motivated by growth and earning potential, this is your opportunity to make a great impact and build a career in retention.
Job Type: Full-time
Pay: $7,500.00 - $16,000.00 per month
Application Question(s):
- What is the highest level English Speaking qualification you have attained? (E.g. B2)
- Have you ever worked in a Client Retention role in the past?
Work Location: Remote
