20 publicaciones de empleo destacadas de site operations en monterrey, nle (¡Están contratando!)

IT Service Delivery Lead - North America
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Informática
- PMP
- Inglés
Business Process Excellence Professional CL
CEVALogistics —Apodaca, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
IT Site Operations Engineer Mexico
Lenovo —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Azure
- Administración de personal
Logistics Customer Service (Weekend Shift)
Unilink Transportation —San Pedro Garza García, N. L.
- Hasta $25,000 por mes
- Incluye fines de semana
- Experiencia en ventas
- Servicio al cliente
- Inglés
Postulación rápida
Logistics Night Shift
Unilink Transportation —San Pedro Garza García, N. L.
- Hasta $22,000 por hora
- Tiempo completo
- Servicio al cliente
- Inglés
- Capacidad analítica
Postulación rápida
4d
Operations Coordinator
Inspired —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
IT Site Leader
Vertiv —Santa Catarina, N. L.
- Correo electrónico
- Bilingüe
- Informática
- Servicio al cliente
Operation & Supply Chain Engineer (Leadership Development Program)
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Operations Project Mgmt. Manager
Vertiv —Santa Catarina, N. L.
- Correo electrónico
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Warehouse Manager
GARVEE —Monterrey, N. L.
- $55,000 a $85,000 por mes
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Tracking and Tracing (Logistics)
Unilink Transportation —San Pedro Garza García, N. L.
- Hasta $22,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Capacidad analítica
Postulación rápida
8d
Full Stack Software Engineer
Unilink Transportation —San Pedro Garza García, N. L.
- Hasta $60,000 por mes
- Informática
- Experiencia en bases de datos
- SQL
- Días por enfermedad
Postulación rápida
Product Engineer
H&T ELECTRONIC TECHNOLOGY MEXICO —Almería, N. L.
- $35,000 a $50,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Descuentos y precios preferenciales
- Ayuda o servicio de transporte
Postulación rápida
Operations Supervisor
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
7d
Real Estate & Customer Experience, Senior Manager
Prologis —Monterrey, N. L.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Desktop Support Analyst II (Mexico)
DYOPATH —Santa Catarina, N. L.
- Incluye fines de semana
- Administración de personal
- Bachillerato
- Habilidades de comunicación
Postulación rápida
Sr Buyer
Johnson Controls —San Pedro Garza García, N. L.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
Master Scheduler
Vertiv —Monterrey, N. L.
- Correo electrónico
- Microsoft Excel
- Oracle
- Administración de personal
Product Engineer (PCBA/Controller)
H&T ELECTRONIC TECHNOLOGY MEXICO —Almería, N. L.
- $35,000 a $50,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Descuentos y precios preferenciales
- Ayuda o servicio de transporte
Postulación rápida
Planeador de Materiales
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en control de inventarios

Quiero recibir la alerta de empleo más reciente para site operations en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

IT Service Delivery Lead - North America

FLSmidth, Inc. -
Monterrey, N. L.

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Informática
PMP
Gestión de servicios de TI
Inglés
Maestría
Licenciatura
ServiceNow
Liderazgo
Tecnologías de la información

Descripción completa del empleo

IT Service Delivery Lead – North America

Purpose

This role serves as the “face of IT” to the business, builds strong partnerships with business stakeholders, understands business needs, and ensures execution by coordinating IT teams.

IT Service Delivery Lead – North America is the senior IT leader responsible for the end‑to‑end delivery, quality, and performance of all IT services within the assigned region, ensuring alignment with global ITSM standards, frameworks, and service governance.

This role provides regional leadership and operational governance, ensuring that interactions between regional teams, Global IT Operations, Global IT Infrastructure, and other teams such as Business Applications run smoothly and efficiently.

The position ensures that global processes, SLAs, experience standards, and controls are consistently executed while representing regional needs to global leadership. This role plays a key part in driving service maturity, operational excellence, and user satisfaction.

KPIs

Operational excellence

Regional Service Desk and On-Site Mean Time to Resolve (MTTR) and Mean Time to Acknowledge (MTTA)
Regional SLA adherence for incidents, requests, and service operations
Regional Critical Incidents rate

Service quality and customer experience

User satisfaction CSAT
Satisfaction survey answering index

Organizational performance

Capability development and certification progress
Delivery of automation and continuous improvement initiatives
Cross-functional partnership effectiveness

Key Responsibilities

Lead and manage all IT service delivery activities in the region, ensuring consistent, high‑quality user experience.
Serve as the highest escalation point for regional service issues, outages, and major incidents.
Lead Global services locally for critical and major incidents (P1/P2) when global leaders are off hours.
Represent the region in global IT service governance forums, bringing insights and local needs to global decision-making.
Act as the primary IT operational interface for regional business leadership.
Communicate service performance, incidents, planned changes, and improvements clearly and proactively.
Engage with local site leaders, HR, Facilities, and Security to ensure technology readiness and operational alignment.
Drive effective execution of ITIL-based processes (Incident, Problem, Change, Request, Knowledge) across the region.
Ensure adherence to the ITSM framework defined by the Global Head of ITSM.
Lead regional incident command activities for critical events and coordinate cross-functional resolution.
Ensure that problem trends, root cause analysis, and change control follow global standards.
Oversee deskside / on-site support teams delivering L2 and VIP support.
Ensure end-user computing, collaboration, and workplace technology run reliably.
Guarantee local execution of global standards for device provisioning, lifecycle, and service request fulfillment.
Promote user experience improvements and adoption of digital workplace tools.
Ensure local infrastructure availability for offices, sites, factories, and meeting rooms.
Support global infrastructure initiatives through regional coordination and operational readiness.
Act as project manager for local minor initiatives.
Collaborate with Global PMO for global large-scale project requiring local rollout.
Track KPIs, SLAs, XLAs, for the region ensuring service quality.

Knowledge, Skills and Capabilities

High integrity, accountability, and resilience in complex environments.
Strong knowledge of ITIL processes and service-oriented operations.
Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket management.
Strong crisis management, prioritization, and decision‑making capabilities.
Ability to influence global IT strategies through regional insights
Excellent communication with global leaders, regional executives, and cross-functional stakeholders.
Ability to balance business needs with global IT governance and standards.
Empathy, diplomacy, and professionalism when engaging with users and partners.

Education, Language and Experience

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (required).
Master’s degree or MBA (preferred).

Relevant certifications

ITIL (Foundation, Intermediate, or Expert)
PMP or equivalent project/leadership certifications

Languages

High proficiency in English (required).
Additional languages beneficial depending on regional responsibilities.

Experience

5+ years of experience in IT operations, service delivery, or IT support leadership.
Prior experience managing regional or multi‑site operations.
Strong foundation in ITIL, global service delivery, and SLA governance.
Experience working within global/matrix organizations.

Travel

20% global travel is expected in this position.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Postúlate ahora

Refina tu búsqueda

site operations empleos en monterrey, nle

IT Service Delivery Lead - North America

Business Process Excellence Professional CL

IT Site Operations Engineer Mexico

Logistics Customer Service (Weekend Shift)

Logistics Night Shift

Operations Coordinator

IT Site Leader

Operation & Supply Chain Engineer (Leadership Development Program)

Operations Project Mgmt. Manager

Warehouse Manager

Tracking and Tracing (Logistics)

Full Stack Software Engineer

Product Engineer

Operations Supervisor

Real Estate & Customer Experience, Senior Manager

Desktop Support Analyst II (Mexico)

Sr Buyer

Master Scheduler

Product Engineer (PCBA/Controller)

Planeador de Materiales

Quiero recibir la alerta de empleo más reciente para site operations en monterrey, nle

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado