20 publicaciones de empleo destacadas de brands méxico en mexico (¡Están contratando!)

CX Team Lead - DTC Brands experience required
Aventus LLC —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Capacitación
Postulación rápida
E-commerce Brand Manager (Mexico) / Gerente de Marca de Comercio Electrónico (México)
CbayExpress —Ciudad de México, CDMX
- $60,000 a $68,000 por mes
- Tiempo completo
- Administración de personal
- Inglés
Postulación rápida
8d
Early Careers Talent Administrator & Coordinator, French Speaking - Mexico (Remote)
WilsonHCG —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Disponible para viajar
- Reclutamiento
13d
Senior Warehouse Manager-Mexico City
Starmerx International —Ciudad de México, CDMX
- $100,000 a $150,000 por mes
- Tiempo completo
- Administración de personal
- ERP systems
- Análisis de datos
Postulación rápida
In-Vitro Diagnostics (IVD) Product Sales Specialist
C TALENT —Nápoles, CDMX
- $40,000 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Licenciatura
- Estacionamiento gratuito
Postulación rápida
LMS Platform Analyst
GuyKat —Desde casa
- $420,000 a $540,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
2d
Adobe Workfront Administrator (Mexico - Remote)
Blue Acorn iCi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Gestión de venta al por menor
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Client Success Manager, Contractor
FiscalNote —Desde casa
- Correo electrónico
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Licenciatura
SC Cust Svc Assoc Representative
PepsiCo —Miguel Hidalgo, CDMX
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2h
Guadalajara based remote - SOCIAL MEDIA SPECIALIST FULL-TIME POSITION / GLOBAL COMPANY
Gara Group —Desde casa
- $26,000 a $30,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
5d
Media Buyer Jr – Paid Social (Remote – Mexico / LATAM)
NeoPerformance —Desde casa
- $17,000 a $18,000 por mes
- Turno de 8 horas
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida
1d
Prompt Engineer (Voice Bots)
Voximplant México —Desde casa
- Hasta $52,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- JavaScript
Postulación rápida
Customer Service Representative
Mold-Masters —Querétaro, Qro.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- ERP systems
Executive Assistant – Media & Operations
Ilumina Partners —Polanco III Sección, CDMX
- $27,000 a $35,000 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Inglés
- Licenciatura
Postulación rápida
VIDEOGRAPHER & SOCIAL MEDIA CONTENT EDITOR - Guadalajara based remote - FULL TIME / GLOBAL COMPANY
Gara Group —Guadalajara, Jal.
- $20,500 a $24,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Disponible para viajar
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
5d
SENIOR PRODUCT DESIGNER
Indigo Slate —Desde casa
- Home Office (Desde casa)
- Liderazgo
Remote Marketing Manager — U.S. Law Firms
Aw Labor Solutions —Guadalajara, Jal.
- Desde $37,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida
Account Management Associate
Housecall Pro —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Engineering Manager
Hunter Douglas —Ensenada, B.C.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
Customer Support Specialist
Voices —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Salesforce

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CX Team Lead - DTC Brands experience required

Aventus LLC -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Slack
Inglés
E-commerce
Administración del desempeño
Garantía de calidad
Capacitación
Atención al cliente
Liderazgo

Descripción completa del empleo

Join the Aventus Team!

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support to 100+ amazing clients and partners in the e-commerce industry.

Check out our website: (http://www.aventus.com/)www.aventus.com (http://www.aventus.com/)

We need an energetic, detail-obsessed CX Team Lead with experience in the e-commerce space and working with DTC brands. Do you thrive in a hands-on environment where your coaching and meticulous oversight directly shape the customer journey? Aventus is seeking a dedicated CX Team Lead to manage our remote operations and ensure every customer interaction is a moment of service excellence.

This is a pivotal role for someone ready to dive into the details, drive performance, and manage a team of agents supporting our dynamic brand.

What You'll Be Doing

As a Dedicated CX Team Lead, you will be the driving force behind the performance, compliance, and energy of your remote team. Your focus will be on delivering a superior customer experience through meticulous performance management and high-impact coaching.

Core Responsibilities:

Performance & Detail Management: Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked.
Energizing & Structured Coaching: Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team.
Compliance & Security: Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation.
Tool & Systems Expertise: Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans.
Communication & Reporting: Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency.
Team Leadership & Adaptability: Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption.
Operational Execution: Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

What You'll Bring to the Table

D2C Experience (Required): Proven experience leading or managing customer support for a Direct-to-Consumer (D2C) brand or product line.
CX Leadership: 2+ years of hands-on experience in a leadership, coaching, or team lead role, preferably in a remote BPO or high-growth environment.
Energy & Drive: A naturally energetic and enthusiastic approach to leadership that motivates remote teams and creates a positive work environment.
Detail Orientation: A meticulous, keen eye for detail with a proven ability to manage complex compliance, quality assurance, and granular performance metrics.
Digital Fluency: Expert comfort using modern productivity and collaboration tools (Slack, Monday.com, Google Workspace) and performance analysis dashboards.
Communication: Exceptional written and verbal English communication skills, with a focus on delivering constructive, data-backed feedback.
Coaching Expertise: Documented ability to inspire significant and measurable improvement in team performance through structured, high-impact coaching methodologies.

Your Key Competencies and Attributes:

People Development: Coaches others for performance and future roles, adapting strategies to virtual environments.
Efficiency & Remote Productivity: Achieves output goals with minimal wasted effort, leveraging digital tools to manage remote operations.
Creativity & Innovation: Collaborates with peers and stakeholders to design new approaches to coaching, engagement, and solving remote work challenges, fostering innovation through shared ideas.
Digital Communication: Effectively conveys ideas across chat, email, and video; ensures clarity without face-to-face cues.
Tech Savviness: Confidently uses remote dashboards, CRM, time trackers, and can troubleshoot common tools.
Proactivity & Self-Motivation: Takes initiative in identifying issues and driving solutions without micromanagement.
Flexibility & Change Resilience: Adjusts quickly to new systems, processes, and market shifts, guiding the team through changes.
Data-Driven Coaching: Uses QA scores, attendance records, and performance dashboards to inform coaching sessions.
Emotional Intelligence & Empathy: Reads virtual cues effectively, builds trust, and supports mental well-being in a WFH setup.
Calm Under Pressure: Maintains stable, reassuring leadership during periods of high demand or technical disruptions.

What's In It For You?

100% Remote Work – Work from anywhere in Mexico
Career Growth – Opportunities to scale into higher leadership roles
Competitive Pay – $10/hr + benefits as an independent contractor
Supportive Culture – Work alongside a team that values transparency and innovation
People-First Vibes – We believe in fun, flexibility, and thriving together
Annual Performance Reviews – Your growth is recognized and rewarded

Ready to Coach from Anywhere?
If you're passionate about developing others, building resilient remote teams, and leading with data, we'd love to hear from you!

Postulación rápida

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