6 publicaciones de empleo destacadas de it support en huejotzingo, pue (¡Están contratando!)

Associate Product Support Analyst (entry level)
Ellucian —San Andrés Cholula Centro, Pue.
- Tiempo completo
- Administración de personal
- Linux
- Seguro dental
- Permiso de maternidad y paternidad
IT Support
KOLLER GROUP MEXICO —Puebla, Pue.
- $30,000 a $35,000 por mes
- Tiempo completo
- Ingeniería
- ERP systems
- Mantenimiento
Postulación rápida
6d
IT Intern (Remote MEX)
Directive —Puebla, Pue.
- Home Office (Desde casa)
- Informática
- SQL
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Gestor de Incidentes
MXES Entserv Enterprise Services Mexico S. de R.L. de C.V. —Puebla, Pue.
- Tiempo completo
- Español
- Inglés
- Presencial
3d
SAP Basis Run Team
Syntax Systems Ltd. —San Andrés Cholula, Pue.
- Tiempo completo
- Oracle
- Inglés
- SQL
Postulación rápida
Gestor de Incidentes
DXC Technology —Puebla, Pue.
- Español
- Inglés
- Presencial
4d

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Associate Product Support Analyst (entry level)
Ellucian —San Andrés Cholula Centro, Pue.
Provide technical support and expertise to Colleague by Ellucian system users, internal staff, and the support staff of partner companies.
IT Support
KOLLER GROUP MEXICO —Puebla, Pue.
Experiencia práctica en implementación o soporte de módulos SAP (Finanzas, Compras, Contabilidad, Comercial, Activos Fijos y Proyectos).
$30,000 a $35,000 por mes
Postulación rápida
6d

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Associate Product Support Analyst (entry level)

Ellucian -
San Andrés Cholula Centro, Pue.

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Información del empleo

Tiempo completo

Beneficios

Seguro dental
Permiso de maternidad y paternidad
Seguro de vida
Programa de referidos

Cualificaciones

Administración de personal
Gestión de servicios de TI
Linux
Ellucian
SaaS

Descripción completa del empleo

About Ellucian:

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity:

The Product Support Analyst is a critical role in the overall success and experience of Ellucian customers.As a technical resource for Ellucian customers, you will use your troubleshooting skills to solve complex
challenges daily and document those solutions for the benefit of external and internal stakeholders.

As a customer-facing technical analyst, you will contribute to our already-stellar customer satisfaction rating
with a team of senior technical resources to drive the success of our customers.

If you can communicate with technical and non-technical audiences, develop customer concerns to actionable solutions, advocate for our customers' needs, and work independently in a supportive environment, then we look forward to welcoming you to Colleague Action Line Support.

Where you will make an impact

Provide technical support and expertise to Colleague by Ellucian system users, internal staff, and the support staff of partner companies.
Perform technical troubleshooting of product-related issues, including performance, interoperability, middleware, and data migrations.
Document technical infrastructure, problem reports, troubleshooting, and resolution steps for customer-reported issues.
Actively contribute and continually improve customer and internal knowledge through knowledge base articles, collaboration with team members, and related skills training.
Coordinate open communication and issue resolution with team members, escalation resources, Ellucian cloud engineering and testing teams, and partner companies.
Develop customer cases and concerns to improve their understanding, implementation, and use of Ellucian products, services, and features using both written and verbal communication.
Contribute to the Ellucian Global Support and R&D teams by providing open and honest feedback, supporting your team, and creating an environment of optimism and achievement.

What you will bring

Experience with complex, enterprise information systems.
Experience working in a technical analyst capacity and providing enterprise-level support in a professional, technical environment.
Experience troubleshooting three-tier information systems and API integrations in both Cloud-based operations and on-premise data centers.
Familiarity with IT Service Management and service desk applications.
Experience with linux and Windows Operating Systems and database systems.

What makes #Ellucianlife:

Comprehensive health coverage: family major medical expenses, dental and life insurance.
Christmas bonus 30 days
Saving fund
Monthly food coupon
15 workdays vacation
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
- Tuition Reimbursement Assistance
- Professional development opportunities
- LinkedIn Learning

#LI-RB1

#LI-Hybrid

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