20 publicaciones de empleo destacadas de tech support en city, hid (¡Están contratando!)

Technical Support Specialist
Motive —City, Hgo.
- Administración de personal
- Salesforce
- Inglés
Sr. Windows Server Administration Analyst
Marsh —City, Hgo.
- Tiempo completo
- Inglés
- Capacitación
- Habilidades de comunicación
Expert Manager, Enterprise Technology Delivery
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Talent Acquisition Specialist & Jr HRBP
lalamove —City, Hgo.
- $25,000 a $30,000 por mes
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Seguro dental
2d
Expert Consultant, Enterprise Technology Delivery
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Energy Associate, Bain Capability Network
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
13d
Tech Lead
ION —City, Hgo.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
Principal Full Stack Engineer (React)
ION —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Tech Lead
Lab49 —City, Hgo.
- Tiempo completo
- Azure
- Administración de personal
- Inglés
Commercial Data Analyst
Flix SE —City, Hgo.
- Microsoft Excel
- Inglés
- SQL
Principal Full Stack Engineer (React)
Lab49 —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Salesforce
Senior Engineering Manager
Simplepractice —City, Hgo.
- $1,659,280 a $2,074,100 por año
- Administración de personal
- Informática
- Maestría
- Seguro dental
- Seguro de la vista
3D Design & Implementation Specialist, CLO
CLO Virtual Fashion —City, Hgo.
- Tiempo completo
- CAD
- Inglés
- Disponible para viajar
Energy Associate, Bain Capability Network (Chemicals)
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
People Operations Specialist - Mexico City (On-site)
Clara —City, Hgo.
- Inglés
- SQL
- Presencial
CRM Executive
Betway Group —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Inglés
Sr Business Strategist
lalamove —City, Hgo.
- $50,000 a $60,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
5d
Shop Project Manager LATAM
Flix SE —City, Hgo.
- Administración de personal
- Experiencia en ventas
- Inglés
6d
Office Manager
Pacvue —City, Hgo.
- Microsoft Outlook
- Administración de personal
Senior Account Executive, SME & Growth
Airwallex —City, Hgo.
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés

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Technical Support Specialist

Motive -
City, Hgo.

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Información del empleo

Cualificaciones

Administración de personal
Plurilingüe
Salesforce
Firmware
Inglés
Taxonomía
Mejora continua

Descripción completa del empleo

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As a Technical Support Specialist, you are the frontline of Motive’s customer support—delivering fast, empathetic, and accurate resolutions across phone, email, and chat while keeping solutions as close to the customer as possible in a 24/7 support organization.

You will operate cross‑domain to reduce unnecessary transfers, leverage remote device actions where available, and apply precise documentation standards that align to our unified case taxonomy and SLAs.

This role is ideal for a service‑obsessed problem solving self-starter who thrives in a dynamic environment, collaborates effectively with all Technical Support teams, and Product/Engineering, and consistently drives customer satisfaction at the first touch. Working from our Mexico City office, you’ll have a unique opportunity to work in close proximity to our hardware engineering, testing, and reliability teams.

What You’ll Do:

Provide multi‑channel frontline support (phone, email, chat): triage, basic troubleshooting, collect logs/screenshots, document clearly, and escalate only when warranted. Maintain professional tone and adherence to Support documented process throughout interactions.
Maintain queue adherence and call handling excellence, using the correct statuses and follow‑up documented processes to ensure timely closure and accountability.
Should be able to deliver support across a broad number of technical issues.
Execute remote device actions (e.g., remote reboot) and device health checks where available to resolve customer issues.

Engage escalation pathways appropriately: recognize P1/P2 workflows, and communicate clear status/next steps when partnering with Technical Support and leadership.
Meet priority & SLA expectations for first response and update cadence; proactively communicate timelines and manage expectations with customers and internal teams.
Contribute to continuous improvement by flagging repeat patterns, sharing case insights, and collaborating with Tech Support and Product/Engineering to enhance knowledge and workflows.

What We’re Looking For:

Demonstrated cross‑domain proficiency and comfort using case tracking systems to classify and document customer issues.
Hands‑on ability with resolving complex technical issues reported by the customers.
Should be able to efficiently handle urgent customer concerns by exhibiting full ownership and accountability.
Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); consistent SLA adherence and high‑quality written notes.
High standards for customer communication: clear, empathetic, professional tone across phone, email, and chat; disciplined follow‑through and closure hygiene.
Collaborative mindset to partner with cross-functional teams to resolve customer queries.
Proven experience with handling routine change management requests directly reported from the end user.
Motivated individuals with eagerness to learn and go above and beyond.
Fluent in spoken and written Spanish and English.
Team player and can work in a professional environment.
Computer Science/Engineering background – preferably.
Expertise with APIs – bonus skillset.
Should be an exceptional performer.
Familiar with Hardware and Firmware level troubleshooting.
Overall technically sound and expert – not just limited to Motive products.
On-Call rotation flexibility
Bonus if you already have a proven excellence in frontline customer support in a multi‑channel environment with a track record of resolving technical issues.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

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tech support empleos en city, hid

Technical Support Specialist

Sr. Windows Server Administration Analyst

Expert Manager, Enterprise Technology Delivery

Talent Acquisition Specialist & Jr HRBP

Expert Consultant, Enterprise Technology Delivery

Energy Associate, Bain Capability Network

Tech Lead

Principal Full Stack Engineer (React)

Tech Lead

Commercial Data Analyst

Principal Full Stack Engineer (React)

Senior Engineering Manager

3D Design & Implementation Specialist, CLO

Energy Associate, Bain Capability Network (Chemicals)

People Operations Specialist - Mexico City (On-site)

CRM Executive

Sr Business Strategist

Shop Project Manager LATAM

Office Manager

Senior Account Executive, SME & Growth

Quiero recibir la alerta de empleo más reciente para tech support en city, hid

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