15 publicaciones de empleo destacadas de analyst data science en ciudad de méxico, dif (¡Están contratando!)

CX Operations Analyst
Crunchyroll, LLC —Ciudad de México, CDMX
- Servicio al cliente
- Salesforce
- SQL
Manager, GBS - FP&A Commercial Intelligence
Kraft Heinz Company —Ciudad de México, CDMX
- SQL
- Licenciatura
- Python
9d
(Senior) Data Team Lead
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Liderazgo
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Senior Database Engineer
Jumper Capital —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Oracle
- Informática
- Experiencia en ventas
Postulación rápida
Strategy & Consulting - Global Network - CFO - Platforms - SAP Consultant/Manager
Accenture —Ciudad de México, CDMX
- Tiempo completo
- ERP systems
- Mejora continua
Cyber Security Operations & Incident Response Specialist
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
Senior SAP Solution Analyst
O-I —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- Experiencia en ventas
Postulación rápida
Team Lead EDI US/CA/MX
Levi Strauss & Co. —Centro (Área 1), CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Microsoft Office
Postulación rápida
Senior Software Engineer with Accounting Experience (LATAM)
Sezzle —Ciudad de México, CDMX
- $5,000 a $9,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- Java
Solutions Architect (Web Development)
Onda —Álvaro Obregón, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
Senior Data Analyst
MVC Mexico City Marketing & Sales —Ampliación Granada, CDMX
- Azure
- Informática
- Inglés
Sr. Cyber Risk Analyst
Levi Strauss & Co. —Centro (Área 1), CDMX
- Tiempo completo
- Administración de personal
- Informática
- Maestría
Postulación rápida
7d
Fraud Data Analyst
Sezzle —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- Licenciatura
1h
Senior Strategy BP Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- SQL
8h

More jobs to discover

Find similar jobs that you might be interested in.

Manager, GBS - FP&A Commercial Intelligence
Kraft Heinz Company —Ciudad de México, CDMX
I have 5 years of experience in FP&A, commercial finance, or data analytics — with hands-on experience in financial planning, commercial reporting, or analytics…
9d
Key Account Manager
Culto Cacao —Merced Gómez, CDMX
Experiencia de *2 a 3 años en ventas B2B, KAM o gestión de cuentas clave*. Estamos en búsqueda de un(a) *KAM* para formar parte de nuestro equipo comercial y…
$40,000 a $48,000 por mes
Postulación rápida
1h

Quiero recibir la alerta de empleo más reciente para analyst data science en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

analyst data science jobs near ciudad de méxico, dif

Empleos de Community Manager en Querétaro, QRO.

Empleos de Event Planning en Ciudad De México

Empleos de Project Manager Creativo en Ciudad De México

Empleos de Senior Account Manager en Ciudad De México

Empleos de Fraud Analyst en Guadalajara, JAL.

Empleos de Fraud Analyst en Hermosillo, SON.

Empleos de Business Analyst Remoto en Ciudad De México

Empleos de Fraud Analyst en Ciudad De México

Empleos de Business Analyst en Guadalajara, JAL.

Empleos de Data Analyst en Remoto México

Empleos de Engineering Team Leader en Benito Juárez, Cdmx

Empleos de Team Foods México, S A De en Morelia, Mich.

Empleos de Grupo Team en Ciudad De México

Empleos de Engineering Team Leader en Ramos Arizpe, Coah.

Empleos de Team Leader en San Luis Potosí

Empleos de Operations Analyst en Monterrey, N. L.

Empleos de Senior Project Manager en Ciudad De México

Empleos de Reclutador Senior en Ciudad De México

Empleos de Senior Analyst en Ciudad De México

Empleos de Product Analyst en Ciudad De México

CX Operations Analyst

Crunchyroll, LLC -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Cualificaciones

Desarrollo de tableros
Estadísticas
Servicio al cliente
Salesforce
R
Tableau
SQL
Licenciatura
Atención al cliente
Negocios
Python

Descripción completa del empleo

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

The CX Operations Analyst will play a key role in building the foundation of Customer Experience analytics at Crunchyroll. This position will be responsible for developing, maintaining, and enhancing operational dashboards and reporting solutions that provide visibility into contact center performance, customer health, and emerging trends.

Initially, the role will focus heavily on Tableau and Salesforce reporting, supporting stakeholders across Customer Experience, Operations, Product, and Business teams. Over time, this position will evolve into a broader CX Analytics role with opportunities to perform advanced analysis, identify drivers of customer behavior, uncover root causes of customer friction, and influence strategic business decisions.

This is an ideal opportunity for someone who enjoys solving business problems with data and wants to grow from reporting and visualization into advanced analytics and customer insights.

What You'll Do

Dashboarding & Reporting

Design, develop, and maintain Tableau dashboards that provide real-time and historical visibility into contact center operations and customer experience performance.
Build and support Salesforce dashboards and reports used by CX leadership and operational teams.
Create scalable reporting solutions that deliver consistent, trusted metrics across the organization.
Monitor dashboard performance, data quality, and reporting reliability.

CX Operations Insights

Analyze customer support performance metrics including contact volume, service levels, response times, customer satisfaction, resolution rates, and agent productivity.
Identify trends, anomalies, and operational opportunities that improve customer outcomes and efficiency.
Partner with CX leaders to define KPIs and establish measurement frameworks.
Translate complex data into clear business recommendations and executive-ready visualizations.

Cross-Functional Collaboration

Work closely with Customer Experience, Product, Engineering, Data, and Business Intelligence teams to improve access to customer data and insights.
Gather stakeholder requirements and translate business questions into analytical solutions.
Support recurring business reviews with reporting, insights, and recommendations.

Future Growth into Advanced Analytics

Develop deeper analytical capabilities around customer behavior, retention, support effectiveness, and customer journey optimization.
Perform root cause analysis to identify drivers of customer issues and support demand.
Contribute to predictive and prescriptive analytics initiatives as the CX Analytics function evolves.
Help build a culture of data-driven decision making across Customer Experience.

What We're Looking For

Required Qualifications

Bachelor's degree in Analytics, Statistics, Business, Economics, Information Systems, Data Science, or a related field, or equivalent practical experience.
5+years of experience in analytics, business intelligence, operations analysis, customer experience, or related roles.
Experience building dashboards and reports in Tableau.
Experience working with Salesforce reporting and dashboards.
Strong SQL skills and experience working with relational datasets.
Ability to communicate insights clearly to both technical and non-technical audiences.
Strong problem-solving skills and attention to detail.
Comfortable working in a fast-paced, evolving environment.

Preferred Qualifications

Experience supporting customer service, contact center, or customer experience organizations.
Experience with customer support platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
Familiarity with data warehousing concepts and modern analytics ecosystems.
Experience performing statistical analysis, experimentation, forecasting, or customer behavior analysis.
Knowledge of Python, R, or other analytical programming languages.
Experience working with large-scale customer datasets.

What Makes Someone Successful in This Role

You are naturally curious and enjoy digging beneath the surface to understand why things happen.
You balance technical expertise with business understanding.
You can build trusted reporting while also uncovering meaningful insights.
You are comfortable moving between operational details and strategic questions.
You are excited by the opportunity to grow from dashboard development into advanced customer analytics.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy great benefits and perks

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Postúlate ahora

Refina tu búsqueda

analyst data science empleos en ciudad de méxico, dif

CX Operations Analyst

Manager, GBS - FP&A Commercial Intelligence

(Senior) Data Team Lead

Senior System Administrator

Senior Database Engineer

Strategy & Consulting - Global Network - CFO - Platforms - SAP Consultant/Manager

Cyber Security Operations & Incident Response Specialist

Senior SAP Solution Analyst

Team Lead EDI US/CA/MX

Senior Software Engineer with Accounting Experience (LATAM)

Solutions Architect (Web Development)

Senior Data Analyst

Sr. Cyber Risk Analyst

Fraud Data Analyst

Senior Strategy BP Analyst