Lead, coach, and develop a team of EDI Analysts, including workload planning, capability building, performance management, and business continuity coverage.
Oversee implementation, maintenance, and support of trading partner integrations; manage critical escalations and customer-facing issue resolution.
Partner with Sales, Customer Service, Distribution Centers, Logistics, Finance, Accounts Receivable, Order Fulfillment, and IT to translate business needs into effective EDI and integration solutions.
Oversee SAP customer setup and EDI integration activities for US, Canada, and Mexico, ensuring alignment with ANSI X12, UN/EDIFACT, and evolving integration capabilities such as APIs and middleware platforms.
Own Americas EDI prioritization, demand intake, roadmap input, KPI governance, SLA discipline, reporting routines, and operational dashboarding.
Monitor transaction volumes, exception trends, service-level performance, onboarding metrics, and recurring issue patterns to identify risks, process gaps, automation opportunities, and business-value improvements.
Drive root-cause analysis, error prevention, process standardization, audit readiness, and sustainable corrective and preventive actions across EDI operations.
Lead EDI workstreams for regional and global transformation programs; coordinate cross-functional teams to deliver initiatives on time, within scope, and aligned with business objectives.
Represent EDI in regional and global governance forums and contribute to business cases, investment prioritization, capacity forecasting, resource planning, and team succession planning.
