Job Function: Services The role:
Senior Infrastructure & Observability Engineer
Are you passionate about transforming technology operations through automation, observability, and modern engineering practices?
Are you excited about driving the evolution toward SRE and DevOps operating models?
We are looking for a strategic and transformational leader to drive the evolution of our observability and infrastructure capabilities. In this role, you will have the opportunity to build and scale a regional observability control tower, champion automation initiatives, and lead the transition toward modern SRE and DevOps practices that enhance platform resilience, efficiency, and scalability. You will play a key role in shaping the future of our operations by establishing governance frameworks, developing internal capabilities, and driving engineering excellence across the organization.
How a day to day would look like in this role:
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Define and lead the regional observability, monitoring, and operational excellence strategy.
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Build and consolidate the observability control tower, establishing standards, metrics, alerting frameworks, and best practices.
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Lead, mentor, and develop technical teams through coaching, knowledge sharing, and capability-building initiatives.
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Drive automation programs, Infrastructure as Code (IaC), and CI/CD adoption to improve operational efficiency and reliability.
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Collaborate closely with technical and business stakeholders to improve service performance, availability, and scalability.
What we need to see from you:
We are seeking a technology leader with strong experience in infrastructure, cloud, observability, operations, and organizational transformation. The ideal candidate combines strategic thinking with hands-on technical expertise and has a proven track record of building scalable operating models, developing teams, and driving meaningful change.
Required skills:
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Experience in infrastructure, cloud, observability, DevOps, SRE, or related disciplines.
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Proven experience leading technical teams and driving large-scale transformation initiatives across regional or global environments.
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Hands-on experience with observability platforms such as Datadog, Dynatrace, New Relic, Prometheus, or similar tools.
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Strong expertise in cloud technologies (AWS, Azure, or GCP), automation, Infrastructure as Code (Terraform, CloudFormation, or similar), and CI/CD practices.
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Excellent leadership, stakeholder management, communication, and strategic planning skills with a strong focus on operational excellence and continuous improvement.
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:
Comprehensive health and well-being programs
Continuous learning and career development
Performance-based incentives
Flexible and hybrid work models
Why SoftwareOne?:
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
[email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
