5 publicaciones de empleo destacadas de customer service analyst en nuevo león (¡Están contratando!)

iScala Functional Analyst
Johnson Controls —San Pedro Garza García, N. L.
- ERP systems
- SQL
- Licenciatura
4d
TA Coordination Analyst
PepsiCo —San Nicolás de los Garza, N. L.
- Administración de personal
- Servicio al cliente
- Inglés
3d
HR Payroll Analyst Jr (US operation)
PepsiCo —San Nicolás de los Garza, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
IT Sr Analyst
Johnson Controls —San Pedro Garza García, N. L.
- Microsoft Excel
- Azure
- Microsoft Outlook
3d
Supervisor of Audit & Disputes - MEX
WWEX Group —Monterrey, N. L.
- Microsoft Excel
- Oracle
- Administración de personal
Postulación rápida
3d

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iScala Functional Analyst

Johnson Controls -
San Pedro Garza García, N. L.

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Información del empleo

Hace 4 días

Cualificaciones

ERP systems
SQL
Licenciatura
Pruebas de aceptación de usuario
Requisitos comerciales
Tecnologías de la información

Descripción completa del empleo

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Role Overview

As an iScala Functional Analyst, you will support the implementation, enhancement, and day-to-day functional performance of iScala ERP and related Edge Apps solutions. You will work closely with business users, technical teams, and functional stakeholders to translate requirements into practical system configurations, support deployments, and help ensure reliable processes across key finance and business functions.

What will you do?

Lead functional module implementation activities for iScala ERP.
Support deployment activities across Build, SIT, UAT, and end-user training.
Translate business requirements into system configuration and functional design.
Design and configure iScala ERP modules and related Edge Apps solutions.
Support end users, troubleshoot functional issues, and help resolve system-related concerns.
Maintain clear documentation for configurations, business processes, support procedures, and training materials.
Support localization, electronic invoicing, advanced taxation, and financial reporting requirements.
Contribute to source-to-target ERP mapping and data migration activities for iScala-related changes.
Work with technical teams on SQL queries and ETL activities connected to iScala databases.
Assist with upgrades, testing, and ongoing improvements to the iScala environment.

How will you do it?

You will own your deliverables with accountability, integrity, and a strong focus on reliable outcomes.
You will stay close to the business process and remove obstacles quickly so users can work effectively.
You will use candid communication and structured problem-solving to improve every day.
You will collaborate across business and technical teams as one team, sharing knowledge and building trust.
You will approach Build, SIT, and UAT with strong preparation, clear test coverage, and disciplined follow-through.
You will document changes carefully so configurations, support steps, and process decisions remain easy to understand and maintain.
You will balance user support with functional analysis, ensuring issues are resolved at the root and enhancements are aligned to business needs.

What are we looking for?

Bachelor’s degree in information technology or a related field.
12+ years of ERP experience specifically with iScala.
Hands-on experience with iScala ERP implementation and upgrades.
Strong functional knowledge of ERP processes and the ability to convert business requirements into system solutions.
Experience supporting testing cycles, including Build, SIT, and UAT.
Ability to support end users, troubleshoot issues, and communicate effectively with both business and technical stakeholders.
Working knowledge of localization, advanced taxation, electronic invoicing, and financial reporting in an ERP environment.
Ability to prepare documentation and work with structured data migration or mapping activities.
Relevant certifications in iScala or Epicor ERP systems.

What do we offer?

Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

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customer service analyst empleos en nuevo león

iScala Functional Analyst

TA Coordination Analyst

HR Payroll Analyst Jr (US operation)

IT Sr Analyst

Supervisor of Audit & Disputes - MEX

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